We stayed at this Hampton Inn during the first week of our 2 week trip home to Michigan to visit family. We only changed hotels because I had earned 9 free nights worth of loyalty points at Hyatt. I wish we would have stayed at this Hampton because we had such a great experience and were were very dissapointed with the Hyatt in comparison to this Hampton. Next time we travel to Michigan, we will stay at this hotel hands down.
First, the rooms are clean. You can smell the freshness in the sheets and towels. The comforters are also washed between each guest making the bed extra clean. There are no dirty covers placed over your clean sheets. The hotel is also very clean. the pool area has a heated pool and a hot tub. It is in a nice room with windows all around. The kids LOVED the pool area and we spend a lot of time there. It was nice for the vacation to have facilities that you enjoy and want to use. the fitness area was also nice and clean. The beds are very comfortable and the flat screen tv was nice. This room also came equiped with a mini fridge and a microwave so it was very convenient. The housekeepers are very hardworking and seem very trustworthy and kind.
The employees are all very nice. I checked out over a week ago and I still remember many of their names: Bob, Chris, Kelly, Rhonda, Ernie. They all went out of their way to get to know us and make us feel welcome. The housekeeping, maintanience staff, and cooking staff were also very nice and accommidating. Everyone was very friendly to our kids, which is nice. Some hotels make kids feel unwelcome but that is not the case here. They talked with them and made them feel like valued guests!! They remembered our first names and I was very impressed with the customer services at all levels within this hotel. It is run very well and it seems that everyone here is invested in making this a great hotel for guests.
They made us little "goodie" bags for the kids to take with fruit and fruit bars for later in the day. Breakfast is open until 11 am and they do not start "packing up" the gallery until they are sure that you have what you need. They offer a "real breakfast" with an egg variation (scrambled, omlete, etc depending on the day), a meat option (bacon or sausage), a waffle station, and a juice bar. SOmething that I took for granted was that they offer individual yogarts, fruit, and breakfast bars. The other hotel I went to jsut put a bowl out and you scooped what you wanted out..... I like the way Hampton does it much better.They are happy to go out of their way for guests. Coffee, Tea, and hot chocolate were available all day/night free of charge and cookies were offered during the day.
It's in a nice location too with a red robin and a movie theater next door. It is very near to highways and many cities are within 10 minutes of the hotel. It is actually closer to novi than commerce township so the address is misleading.
This is a great hotel.