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“Very appropriate for business travel” 4 of 5 stars
Review of Hilton Garden Inn Detroit/Novi

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Hilton Garden Inn Detroit/Novi
3.0 of 5 Hotel   |   27355 Cabaret Drive, Novi, MI 48377   |  
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Ranked #2 of 15 Hotels in Novi
GreenLeadersBronze level
Minneapolis, Minnesota
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
“Very appropriate for business travel”
4 of 5 stars Reviewed November 9, 2012

I spent 11 nights in this hotel on the third floor towards the end of the hallway, and found the room quiet, comfortable, and clean. There is breakfast available each morning which included hot meals and/or the norm of cereal, fruit, yogurt, waffles, toast, muffins, etc. The two ladies that were there each morning, were friendly, accommodating, and remembered who I was from one day to the next...even recalled what I normally ate, and how quickly I wanted the bill (the breakfast buffet costs $10.95).

The one thing that I wished that was either told me, or a placard on the night stand, is that the beds can be adjusted for firmness. I was told by a waiter delivering room service on the second to the last night of my visit. He showed me how to lift up the corner of the bottom sheet on the upper right hand side of the bed, and pull down a quilted placard. There, I found a dial and saw that this bed was set for the firmest setting which explained why I was not getting a good nights sleep. I adjusted it to the max softness and slept soundly for the last two nights. Good to know, and hope this information is helpful.

Room Tip: Request far away from elevators and ice machines...try to get one at the end of the hallway if you p...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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219 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Baiting Hollow, New York
1 review
2 of 5 stars Reviewed November 5, 2012

Had to be moved three times - on the third move they offered to move me while I was at work and my Ralph Lauren Jacket never made it to my new room. The manager William had no interactive skills to mention, seemed more concerned with himself and was determined to teach me a lesson, complaining about me to a colleague he thought was my supervisor just because she made the reservations. He seemed to be a lackluster individual. The rooms were fair, the waitstaff only served me when my male boss joined me for breakfast - then they were so attentive.

Room Tip: pick another hotel
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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HGINoviGM, Manager at Hilton Garden Inn Detroit/Novi, responded to this review, November 9, 2012
Dear Guest,

It is extremely important to the hotel that any items misplaced or lost by one of our guest be found and returned in a timely matter. I am sorry to hear that in addition to the orginal item of a phone charger you are now missing a jacket. Hilton Garden Inn has the following Brand Promise: If you are not satisfied then you do not pay. Living up to that promise Hilton has issued a refund to you for one nights stay. If you would like to discuss the matter further I can be reached at the hotel weekdays during business hours.
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Zurich, Switzerland
Top Contributor
133 reviews 133 reviews
27 hotel reviews
Reviews in 50 cities Reviews in 50 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed October 25, 2012

The hotel offered a nice, clean room and a nice service. The breakfast buffet was included (some kind of promotion) and they offer a nice variety of things. Internet is free of charge. It was a pleasant stay.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Huron
1 review
1 of 5 stars Reviewed October 19, 2012

Worst hotel I have ever stayed at in my life. I complained to Hilton Headquarters two days ago, and I still have not received a response! Very upset. 1) Hotel indoor pool was freezing and tasted/smelled of salt water; 2) My husband slept on a bed in room 227 that might cause him to need back surgery it was so poor! Slump in the middle can really ruin a trip; 3) It is not kid friendly at all!!! My children tried to watch a Disney Channel movie, and the hotel did not have Disney Channel??? Really? What hotel does not have basic Disney Channel?; 4) The room service was really too expensive for the food received; 5) and as a kicker, the hotel had us booked for two rooms, but the travel agent only sent them one request. I better receive a call from Hilton soon....Or, I will be reporting them to the BBB!!

Stayed October 2012, traveled with family
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HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review, October 23, 2012
Dear Guest,

I am sorry to hear about your disatisfaction with the hotel this weekend. Hilton Garden Inn has a Brand Promise that states if you are not satisfied then you do not pay. I would love to speak with you in person and honor the brand promise. I can be reached at the hotel Monday - Friday 8a - 5p.

I look forward to speaking wiht you in the near future.

Bill Holper, General Manager
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PirateJen123
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed October 17, 2012

Check-in was easy, however I arrived early and they were unable to put me in a room. They did however hold my luggage as I went to a meeting and when I came back was able to check-in.

The room was clean and neat. Nothing jumped out as it being better or worse than other Hilton's that I stayed in. (Some of my co-workers that stayed got notes from their cleaning ladies with cute stickers on them!)

Breakfast was good (you need topay for breakfast). I accidentally didn't pay the first day and they didnt hold it against me.

The only down side was that we were staying at this hotel for an event and it's not within walking distance and we had to rent a car. There are many restaurants near-by and a bar in the hotel, so we didn't have to drive far for those ammenities.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
home
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 11, 2012

Clean room and crisp linens coupled with a comfortable bed made for an enjoyable stay. Great shower! I can't believe how many hotels overlook this. The freshly-baked chocolate cookies were a lovely touch in the lobby! The hotel and grounds were very well kept and the decor was fashion-forward. Breakfast was delicious (although not included) with omlettes made to order. Very friendly and helpful staff! Excellent restaurants within walking distance as well as a cinema that serves alcohol, an arcade, glow golf, and a bowling alley.I believe this property is only four years old.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 31, 2012

This hotel was wonderful. We travel to the Novi area frequently and have tried several hotels. This is hands down my favorite and where we will be coming back to. The rooms were very clean and you could get 2 queens in a room. This is a plus for us because we travel with kids! There is an indoor pool, free wifi, and a restaurant. The food was great! The staff was very friendly! The location was great, close to the interstate, shopping and restaurants. We will definetly be back.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Detroit/Novi

Address: 27355 Cabaret Drive, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Novi
#2 Green Hotel in Novi
#2 Romantic Hotel in Novi
#2 Family Hotel in Novi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hilton Garden Inn Detroit/Novi 3*
Number of rooms: 1
Official Description (provided by the hotel):
Located mid-way between Detroit and Ann Arbor, the Hilton Garden Inn Novi Detroit hotel in Novi, Michigan is convenient to all major expressways and for visits to Rock Financial Showplace, Twelve Oaks Mall, and the Detroit Zoo. Guest rooms offer a mini-refrigerator, microwave, and complimentary high-speed Internet Access. The property also features on-site dining, an indoor pool, and whirlpool. Japanese breakfast, TV Japan, and Japanese Newspapers are also available at this hotel. ... more   less 
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Also Known As:
Hilton Garden Inn Detroit/Novi Hotel Novi
Hilton Garden Inn Novi

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