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All 15 Novi hotels

Hilton Garden Inn Detroit/Novi: Traveler Reviews

3.0 of 5
27355 Cabaret Drive, Novi, MI 48377
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Hilton Garden Inn Detroit/Novi
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Ranked #5 of 15 hotels in Novi
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85 reviews from our community

    Trip type
Traveler rating
    48
    22
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Date Rating
Huron
1 review
“Lump in the mattress”
1 of 5 stars Reviewed October 19, 2012

Worst hotel I have ever stayed at in my life. I complained to Hilton Headquarters two days ago, and I still have not received a response! Very upset. 1) Hotel indoor pool was freezing and tasted/smelled of salt water; 2) My husband slept on a bed in room 227 that might cause him to need back surgery it was so poor! Slump in the middle can really ruin a trip; 3) It is not kid friendly at all!!! My children tried to watch a Disney Channel movie, and the hotel did not have Disney Channel??? Really? What hotel does not have basic Disney Channel?; 4) The room service was really too expensive for the food received; 5) and as a kicker, the hotel had us booked for two rooms, but the travel agent only sent them one request. I better receive a call from Hilton soon....Or, I will be reporting them to the BBB!!

Stayed October 2012, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGINoviGM, General Manager at Hilton Garden Inn Detroit/Novi, responded to this review
October 23, 2012
Dear Guest,

I am sorry to hear about your disatisfaction with the hotel this weekend. Hilton Garden Inn has a Brand Promise that states if you are not satisfied then you do not pay. I would love to speak with you in person and honor the brand promise. I can be reached at the hotel Monday - Friday 8a - 5p.

I look forward to speaking wiht you in the near future.

Bill Holper, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
PirateJen123
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Nice Place”
5 of 5 stars Reviewed October 17, 2012

Check-in was easy, however I arrived early and they were unable to put me in a room. They did however hold my luggage as I went to a meeting and when I came back was able to check-in.

The room was clean and neat. Nothing jumped out as it being better or worse than other Hilton's that I stayed in. (Some of my co-workers that stayed got notes from their cleaning ladies with cute stickers on them!)

Breakfast was good (you need topay for breakfast). I accidentally didn't pay the first day and they didnt hold it against me.

The only down side was that we were staying at this hotel for an event and it's not within walking distance and we had to rent a car. There are many restaurants near-by and a bar in the hotel, so we didn't have to drive far for those ammenities.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
home
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Wonderful stay!”
5 of 5 stars Reviewed October 11, 2012

Clean room and crisp linens coupled with a comfortable bed made for an enjoyable stay. Great shower! I can't believe how many hotels overlook this. The freshly-baked chocolate cookies were a lovely touch in the lobby! The hotel and grounds were very well kept and the decor was fashion-forward. Breakfast was delicious (although not included) with omlettes made to order. Very friendly and helpful staff! Excellent restaurants within walking distance as well as a cinema that serves alcohol, an arcade, glow golf, and a bowling alley.I believe this property is only four years old.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask mum2lc about Hilton Garden Inn Detroit/Novi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Fantastic hotel”
5 of 5 stars Reviewed July 31, 2012

This hotel was wonderful. We travel to the Novi area frequently and have tried several hotels. This is hands down my favorite and where we will be coming back to. The rooms were very clean and you could get 2 queens in a room. This is a plus for us because we travel with kids! There is an indoor pool, free wifi, and a restaurant. The food was great! The staff was very friendly! The location was great, close to the interstate, shopping and restaurants. We will definetly be back.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mommyintheburbs about Hilton Garden Inn Detroit/Novi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Top Contributor
101 reviews 101 reviews
43 hotel reviews
Reviews in 54 cities Reviews in 54 cities
31 helpful votes 31 helpful votes
“Good Location, new property, nice hotel to stay at”
4 of 5 stars Reviewed July 25, 2012

A nice hotel that is very close to some shopping and restaurants. Fairly new, it's easy to get to and in a good location. I go to Wixom a lot for work and it works for me every time. A bit pricey at times, I trade that off for being newer and easy access to food and shopping.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hilton Garden Inn Detroit/Novi

Also Known As:
Hilton Garden Inn Detroit/Novi Hotel
Hilton Garden Inn Detroit/Novi Hotel Novi
Hilton Garden Inn Novi
Address: 27355 Cabaret Drive, Novi, MI 48377
Phone Number:
Region: United States > Michigan > Novi
Amenities:
Business Center Fitness Center Free High-Speed Internet Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Onsen Hotels in Novi
#3 Business Hotels in Novi
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
Located mid-way between Detroit and Ann Arbor, the Hilton Garden Inn Novi Detroit hotel in Novi, Michigan is convenient to all major expressways and for visits to Rock Financial Showplace, Twelve Oaks Mall, and the Detroit Zoo. Guest rooms offer a mini-refrigerator, microwave, and complimentary high-speed Internet Access. The property also features on-site dining, an indoor pool, and whirlpool. Japanese breakfast, TV Japan, and Japanese Newspapers are also available at this hotel. ... more   less 
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