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“Decent stay; clean; good breakfast” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Detroit-Novi

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Holiday Inn Express Hotel & Suites Detroit-Novi
2.5 of 5 Hotel   |   39675 Twelve Mile Road, Novi, MI 48377   |  
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Ranked #9 of 15 Hotels in Novi
michigan
Top Contributor
137 reviews 137 reviews
25 hotel reviews
Reviews in 50 cities Reviews in 50 cities
67 helpful votes 67 helpful votes
“Decent stay; clean; good breakfast”
4 of 5 stars Reviewed January 26, 2014

Family and I stayed here for one night and it was ok. Seemed to be clean, breakfast was good, everything worked. Not crazy about their energy-efficient lights but no big deal. Breakfast was more than adequate. The only negative is that the walls seemed very thin. We heard noises in the hall, from the ice machine and from our neighbors all night. The neighbors in the next room were especially noisy - they had a five-song romantic adventure, complete with awkward sounds - a lot.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, January 28, 2014
I would like to thank you for your comment. I would also like you to know that we do care about pleasing our guest 100% of the time. Im so sorry about your noise issue. We didnt please you 100% but , we hope you dont let this defer you from staying with us next time.
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75 reviews from our community

Traveler rating
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    11
    6
    1
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Burlington, Canada
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 6, 2014

... but we were warm and comfortable in this really nice hotel. The suite had plenty of room for all six of us and breakfast in the morning was more than we expected. We chose this hotel for it's location between Ann Arbour and Detroit and the driving worked out perfectly except for the snow and cold temperatures.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina H, Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, January 16, 2014
We are glad you felt so warm and cozy here with us. It our mission to have all of our guest leave us with this feeling no matter what time of the year it is. Thanks for your feedback and we will see you again next time your in the Mertro Detroit Michigan area for an event.
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MONZA
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 14, 2013

Been one night on business trip clean room standard holiday
Breakfast was not very big but worth the money
Good for business travelers
Located near big mall areas and as well cinemas and bars located few blocks away thta allow to spend some time in the evening

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, November 15, 2013
We appreciate your feedback. Thank you for choosing to stay at our property, we strive to provide you with a great experience. We hope to see you again soon!
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Braunschweig, Germany
1 review
4 of 5 stars Reviewed November 11, 2013

My room was large and had working heating, AC and a big TV - all I needed. The bath was well equipped, large as well and clean - as well all I needed. Additionally, you'll get free Ethernet and/or WiFi, which was working like a charm in my room. I would recommend this hotel. The only thing what I thought is annoying is when I cannot let fresh air in the room. The windows are locked, so only the AC is able to take in "fresh" air.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, November 15, 2013
Thank you for your feedback. We strive to be a great hotel that guests love. We look forward to seeing you again soon!
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Midland, Michigan
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 16, 2013

Our daughter had a soccer tournament. The people are very pleasant and helpful.
The breakfest was very good and pleanty of room to sit. Our room was clean and just what we needed..The only think I didnt like was how small the pool was. But was clean and well maintained. outher then that I would stay again.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, November 15, 2013
We appreciate your feedback! We're happy to be your teams choice hotel while in the Novi area. Thank you for choosing us! See you again when you're in the Novi area!
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Marshall, MIchigan
Top Contributor
122 reviews 122 reviews
31 hotel reviews
Reviews in 46 cities Reviews in 46 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed October 7, 2013

We stayed here for a wedding and had a great experience. Hotel is new, clean and green. Even the a/c was quiet, which is unusual in budget properties (and even some fine hotels). We were shuttled to and from the wedding venue, which was helpful, since we didn't know the area and didn't want to drink and drive. All in all, a great experience.

Room Tip: We were down the hall from the elevator on the 2nd floor and it was very quiet.
See more room tips
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, November 15, 2013
We aim to please here at the Holiday Inn Express Novi, and we're happy you had a great experience with your stay. We have found that our wedding party guests love our new shuttle service, thank you so much for using it! We're very glad you enjoyed your stay.
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Carmel
Senior Contributor
33 reviews 33 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed September 17, 2013

Had never stayed at a Holiday Inn Express and was pleasantly surprised. Although not fancy the hotel delivers the basics in a very nice way. Clean rooms, all the basic amenities and well maintained. The complimentary breakfast includes several choices and is available in a nice room. What really makes the hotel special is the staff ; friendly and very helpful. The availability of the shuttle makes up for the lack of restaurants in walking distance. The only negative is the banging of room doors and a noisy ac/heating system.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, November 15, 2013
We appreciate your positive reviews of our property! Customer service and great guest experience is our #1 goal here, and we're so glad we could provide you with a great experience. We look forward to seeing you again soon whenever you're in the Novi area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Detroit-Novi

Address: 39675 Twelve Mile Road, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #9 of 15 Hotels in Novi
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Novi 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Our brand new hotel in Novi, Michigan is located a half-hour outside Detroit, at M-5 & 12 Mile Rd., the new Holiday Inn Express & Suites in Detroit Novi provides comfortable accommodations near many of suburban Detroit s best businesses & leisure attractions. Business travelers lodging in Novi, Michigan can enjoy our Novi, MI hotel convenient access to several convention & sports arenas including the Rock Financial Showplace, CompuWare Arena & Novi Ice Arena. Nearby businesses include; Nissan, Ryder, ITC, Bosch, Hewlett Packard & MI CAT. Additionally, this Novi hotel has a 24-hour business center & two meeting rooms. Avid shoppers will find several shopping centers within one mile of our Novi hotel near Detroit. The Twelve Oaks Mall & Novi Towne Center are all just a short drive away. Other Detroit - Novi attractions include the Detroit Casinos, Ford Field, Comerica Park, the Holocaust Memorial Center & Second City Comedy Nightclub. While lodging in Novi, Michigan, you can stay connected with the free HSIA & you can enjoy the complimentary hot breakfast bar. Keep up your workout routines with the indoor pool & a well-equipped fitness center. On your next trip to the Detroit area, come Stay Smart at our new Novi, MI hotel. ... more   less 
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Holiday Inn Express Hotel And Suites Detroit-Novi

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