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“Pleasant stay” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Detroit-Novi

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Holiday Inn Express Hotel & Suites Detroit-Novi
2.5 of 5 Hotel   |   39675 Twelve Mile Road, Novi, MI 48377   |  
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Ranked #10 of 15 Hotels in Novi
Champaign, IL
Top Contributor
79 reviews 79 reviews
25 hotel reviews
Reviews in 33 cities Reviews in 33 cities
29 helpful votes 29 helpful votes
“Pleasant stay”
4 of 5 stars Reviewed January 2, 2013

Friendly and patient staff is the attraction of this hotel. Very clean facility although the caulking in the bathroom was starting to deteriorate.

Would stay again. Prices were a little high for a HI Express during holiday season. They appear to cater to business travelers.

Grandkids loved the breakfast buffet.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, November 15, 2013
Being a great hotel that guests love is our priority here at the Holiday Inn Express in Novi. We enjoy hearing all about your stay. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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70 reviews from our community

Traveler rating
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    28
    11
    6
    1
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21
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
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  • French first
  • German first
  • Japanese first
  • Any
English first
Sandusky, Ohio
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 19, 2012

The front desk was very courteous and helpful and even called to the room to make sure everything was in order. The WiFi connection worked fine though it took a few extra key strokes to make it happen. The room was clean and comfortable. Based on previous reviews, I did ask for a room away from the expressway (room 336). I did not notice noise from other rooms though any noise in the hallway was easy to pick up.

Overall, I would definitely stay here again. It is easy to get to and close to restaurants and mall.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tina H, General Manager at Holiday Inn Express Hotel & Suites Detroit-Novi, responded to this review, November 15, 2013
You are our report card, thank you for your review. We are very glad you enjoyed your stay. We appreciate you! See you next time!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windsor, Canada
2 reviews
5 of 5 stars Reviewed December 19, 2012

This hotel has wonderful service staff and great rooms. We had a suite and it had a microwave and fridge, which were very convenient to have. The free breakfast was delicious and the fitness centre hours were great. The equipment (other than the treadmills) was not the greatest, they could use a few free weights and some mats.
We enjoyed our stay very much as it was comfortable and welcoming by all staff. Particularly, Lisa in the breakfast bar was cheerful and helpful and great!
Overall, I would stay here again for sure. Convenient to shopping and many restaurants and highways.

Room Tip: I would recommend signing up as a priority member as they give great upgrades and points and it real...
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Top Contributor
95 reviews 95 reviews
38 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed November 27, 2012

Yet another great stay at a HI Express. Great new location, quiet and clean. Customer Service was over the top!!! The room I had was next to the breakfast bar and the person checking me in knew I wanted to sleep in so they upgraded my room to a King. Breakfast was amazing they even had steamed rice. Ruby Tuesday is next door so you can have a great dinner. Bed was so/so but the pillows were amazing as always.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Flushing, New York
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed November 9, 2012

This is a very clean quiet hotel. The breakfast spread was excellent and well stocked especially the delicious cinnamon rolls. Most importantly to me though this hotel did not spray the room with any chemical fragrances. This is very important to me as I am among the 30% of the population that is extremely allergic to chemical scents. This hotel should be commended for not using these chemical products and just simply being 100% clean.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Forest, Illinois
1 review
5 of 5 stars Reviewed November 7, 2012

Sam and the Hotel staff were very friendly and helpful. Sam took the time find an item that I had left in the room and returned it to me later in the day. The room was very clean and comfortable.

Thank you to the staff in Novi!

JimS

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Indiana
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 25, 2012

Stayed for 2 nights on a business trip. Would stay there again with no hesitation.

Staff were all very friendly, asked several times how the stay was going.

Room was very nice, choice of soft/firm pillows, nice desk and fairly fast free WiFi for the laptop. Skype worked well. 40 in'ish flat screen TV with lots of cable stations. Free USA Today paper during the week. Bathroom had a really nice granite counter-top and shower/bathtub surround. Air conditioning/heating provided by an under-window unit that worked well, a little noisy, but typical of this class of hotel. Very cleanly made each day.

Breakfast with pre-made omelets, sausage patties, sausage gravy, biscuits, pancake machine, cinnamon rolls, bagels & cream cheese, cereals, milk, juices, etc. was pretty good, especially for being complimentary...just not as good as a regular restaurant.

Fitness room had room for 8 or more people with 2 treadmills, 2 other machines, weight machine, and a TV. Used the treadmill, worked well, TV in this room didn't have as many stations as the guest rooms. Towels provided.

Indoor pool was a little small, but looked nice and in a bright airy room - no noticeable chlorine smell, but no one was using it (I didn't use it too). A little disappointed that there was no hot tub.

Really a good value - reasonably priced and didn't nickel and dime you for the amenities.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Detroit-Novi

Address: 39675 Twelve Mile Road, Novi, MI 48377
Phone Number:
Location: United States > Michigan > Novi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 15 Hotels in Novi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Detroit-Novi 2.5*
Number of rooms: 92
Official Description (provided by the hotel):
Our brand new hotel in Novi, Michigan is located a half-hour outside Detroit, at M-5 & 12 Mile Rd., the new Holiday Inn Express & Suites in Detroit Novi provides comfortable accommodations near many of suburban Detroit s best businesses & leisure attractions. Business travelers lodging in Novi, Michigan can enjoy our Novi, MI hotel convenient access to several convention & sports arenas including the Rock Financial Showplace, CompuWare Arena & Novi Ice Arena. Nearby businesses include; Nissan, Ryder, ITC, Bosch, Hewlett Packard & MI CAT. Additionally, this Novi hotel has a 24-hour business center & two meeting rooms. Avid shoppers will find several shopping centers within one mile of our Novi hotel near Detroit. The Twelve Oaks Mall & Novi Towne Center are all just a short drive away. Other Detroit - Novi attractions include the Detroit Casinos, Ford Field, Comerica Park, the Holocaust Memorial Center & Second City Comedy Nightclub. While lodging in Novi, Michigan, you can stay connected with the free HSIA & you can enjoy the complimentary hot breakfast bar. Keep up your workout routines with the indoor pool & a well-equipped fitness center. On your next trip to the Detroit area, come Stay Smart at our new Novi, MI hotel. ... more   less 
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Holiday Inn Express Hotel And Suites Detroit-Novi

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