Ok the good first. The final suite we were given was clean and very nicely decorated with a beautiful view. Now the reason I shall never return. First they seem to have a bait and switch routine. Book and pay immediately on line see a beautiful suite. Arrive and get a room at the Harbor Grand- Harbor Grand and Marina Grand are next door to each other and share an owner. The room at Harbor Grand had dirty, stained bedspreads, a sliding door that opened to a ledge with a metal rail and was very stinky. GROSS! When we said the room wasn't what we saw on line we were told we could 1. Have them bring us a refrigerator since we had booked a suite. When we said we would just leave we were offered a move to the Marina Grand. I should say the young man at Harbor Grand was very polite and tried to make us happy. Although, I think they have a script for this bait and switch routine. He said he would call ahead and we would have no problem with our check in at Marina Grand we had already paid but would need to register there. When we got to the Marina Grand we got a snotty girl who demanded we pay again. Despite stating what we were told by the last clerk she basically acted like we were lying and demanded we pay again. So currently awaiting a promised refund since we had to pay twice. Plus they told me they would hold a card for incidentals but they did actually charge 60.00 on it and we had no incidental expenses. Awaiting a refund. At Marina Grand the lobby is clean and upscale looking. Walk out of the lobby to dirty halls, smelly stained carpet, hot- they did have the air on- set at 77 in the halls on a hot day. The long halls were horrible smelling with large windows that needed to be cleaned. On a weekend get away I wanted relaxation and fun. The hour of check in, the need to enforce that we expected the room we saw on line and the requirement that we pay twice, plus the dirty stinky halls and elevator was the low point of an otherwise nice get away. Even though the views at Marina Grand are lovely and the room we finally got was great the hassle was just not worth it. And seriously clean the halls, windows and elevators and remove the stained stinky carpets. Its a beautiful location. oh and lose the bait and switch routine people would love it.
- Official Description (provided by the hotel):
- A waterfront boutique hotel for overnight and extended stay featuring luxury accommodations, highly personal service and unexpected touches. Amenities include waterfront dining, rooftop deck, swimming pools, game and fitness rooms. Complimentary bicycle and beach chair rentals. Walking distance to the beach, shops and restaurants. Wedding and conference facilities to 100. ... more less
- Reservation Options:
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- Also Known As:
- Marina Grand Hotel New Buffalo