I just wanted to add an update about my earlier post. I was contacted by the VP of Hotel Operations regarding my experience. She was very apologetic about my experience. She had pulled the call I made to the hotel for review and training purposes. She even offered an nice incentive for me to return to the casino and hotel. I am really glad because until this experience, Four Winds in New Buffalo has also been my favorite casino, even though I live in Kalamazoo and have 3 casinos that are much closer to me. (I won't be taking the train though!)
If you own or manage Four Winds Casino, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.