Run, pay the extra to stay somewhere else! Filthiest hotel I've ever been in. Sons bed broke, come to find out it had been duct taped 2gether. Pool looks like swamp water, look for gators to inhabit the pool soon. Floors are sticky, water smells of sulfer/well water, carpet has mold smell, water ran all nite in the bathroom. Our rooms were not cleaned for two days, and I had to go after our own towels they had stacked up on the clerks desk. Manager refused to tell me his name. I later got it from a cop's wife, who had a horrible experience with him as well. Door keys did not work. Pool combination password was null. Was told "the maid'' got sick and went home, only to learn there were 5 maids, and no one got their rooms cleaned. I asked for a discount, manager said ok & wrote something down behind the desk...upon ckout, the clerk showed me where he wrote "no discount" for our room!
The clerk continued to tell me she had a lawsuit against the hotel, yet was still working there....puzzled on that one. We contested the bill with our credit card. The hotel failed to reply to our written complaint, so we paid nothing for the wkend stay in hell! There was a line of 6 or 7 ppl with complaints as we checked out, all of which filled out a complaint form about the nasty service we all received and the attitude of the manager, Kyle. I am shocked this hotel is still operating. The health dept should shut it down, as well as osha. When we come back to Michigan we will be staying elsewhere. I even stood there & told the clerk I was not paying for our stay, that I would contest the charges, she told me she would do the same thing!
- Official Description (provided by the hotel):
- Relaxing accomodations while visiting New Buffalo, Michigan. O'Brien's Inn & Resort welcomes you to share in our 98 Guest Rooms,wireless internet, small conference room,outdoor courtyard and sunning patio, indoor swimming pool, deluxe continental breakfast and welcoming staff. Conveniently located 1/2 mile from Four Winds Casino Resort and Whittaker Woods Golf Course, one mile from New Buffalo's quaint downtown and beach. ... more less
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- Also Known As:
- o`Brien Hotel New Buffalo
- o`Brien Inn And Resort