I want everyone to read this so i will be to the point:
Took girlfriend to her first Hard Rock Cafe
All we see are open tables as we wait about 7 minutes before being greeted by the hostess.
Servers / Bussers were also walking past without a greeting as if they were slammed. (open tables everywhere)
After the hostess sat two couples before us, she walked to her "too busy supervisor" for a minute and she returned to inform us of a 30 minute wait (open tables everywhere)
I talked to the "supervisor" Treva, she cut me off numerous times and made the excuse... "would you rather wait 30 minutes to be seated and have good service? or would you rather sit down now and have bad service since the servers are too busy?
Seriously? (Now the Title of my review is making sense right?)
After I had to argue to spend my money at this "Hard Rock Cafe" about 20 min into being sat I talked with the server, I was finally calming down.. and asked about the ordeal, she made the same excuse up about the option of bad service now or wait out the door 30 minutes for good service. She also rolled her eyes at me and when I replied that I wouldnt want either one, she told me she was just trying to be patient with me...? A Fake apology wouldve been better. A Real apology wouldve been appreciated from either the server, hostess, or the supervisor Treva.
To no Avail... L.A.S.T (Listen Apologize, Satisfy, Thank) None of the Above was practiced.
When nothing was offered as a comp such as a free appetizer etc, I gave up. I stiffed the server for the first time in my life, but I made sure I gave 10 dollars to the great guitar player. The server made it a point to let me know she was upset about the tip too btw. I informed her that the guitar player deserved the 10 dollar tip and to work on the whole eye rolling thing to customers.
I spent 40 dollars on food (FOOD was GREAT) I shouldve tipped the cook as well.
Service.... Better at the Buffet where it is self served of course.
BEWARE of this HARD ROCK CAFE... Odds for this spot surviving (slim to none) unless they change management.
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