Just returned from a two night stay. It was kind of sad to see this because it was a nice facility but poorly maintained, with little or no service.
Let's see, I guess nothing major, but the expanded continental breakfast included refrigerated pancakes next to the microwave. There was cereal, but this morning, no milk. Not even in the service refrigerator. The breakfast area had not been cleaned, same dirty towel from yesterday.
In the room, the remote control didn't work on the TV. There was soap and shampoo, but from another chain. They didn't clean the room after the first day.
It was supposed to be no smoking, but on arrival the front desk staff (the only employee there) was outside smoking next to the front door. It was supposed to be no dogs, but there were dogs left in a room and being walked outside. The beds were OK and room fairly clean, it's just kind of too bad, its a great area, this is a pretty good facility, just needs service and maintenance. We seldom complain, this was just dissapointing. There are nicer places in the area, we won't go back here.
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- Also Known As:
- Best Western New Buffalo
- New Buffalo Best Western