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“Would stay here again ” 4 of 5 stars
Review of Holiday Inn Express New Buffalo

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Holiday Inn Express New Buffalo
2.5 of 5 Hotel   |   11500 Holiday Dr., New Buffalo, MI 49117   |  
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Ranked #6 of 9 hotels in New Buffalo
Holland, Michigan
1 review
“Would stay here again ”
4 of 5 stars Reviewed 1 week ago

Clean rooms and Comfortable beds, fairly quiet and close to casino. Walked In to book a room and the rate was higher than expedia but they weren't allowed to just give me that so I walked backed to car and booked on my phone with expedia and then walked backed in, that was kinda weird. Breakfast in morning was full of choices, highly organized and clean and efficient. I liked the pancake maker and husband too along with biscuits and gravy.

Stayed April 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nbumi, Front Office Manager at Holiday Inn Express New Buffalo, responded to this review, 6 days ago
Hi,

We strive in making sure our guests have a nice breakfast to start their day, we weer happy to know we achieved our goal.

We were glad to know you enjoyed your stay and we hope to see you back with us again.
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97 people have reviewed this hotel

Traveler rating
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    20
    6
    4
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • German first
  • Any
English first
Ohio
Senior Contributor
33 reviews 33 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We stayed at this HIE for one night. Check in was quick, although they were going to charge me a higher rate. When I started to pull out my print-out of the registration, they found the lower price in the system. My credit card was originally charged the higher price, but the lower price finally went through.

I was surprised that they did not acknowledge that I am a Holiday Inn Priority Club member. Usually I get a bottle of water and some popcorn; I saw bags lined up behind the counter, but nothing was mentioned.

The room was clean. And somewhat large. There was a sitting area with a love seat, fridge, microwave, table/chairs, and plenty of counter space. There was also a desk/chair, and a chair with ottomon, near the bed. The bathroom had a big counter. There were Bath/Body Works (white citrus) toiletries. Water pressure was good, plenty of hot water.

The doors slam unless you hold them to close them, so be prepared for some loud bangs. Other than that, I didn't hear anyone.

Wifi was excellent.

All staff acknowledged us and smiled or said hello.

Workout room is tiny---2 treadmills and a bike, but it will get the job done. For exercise we just walked/jogged on a quiet street along the hotel that leads up to a cul de sac with another hotel. There is a pool and a hot tub, not huge, but it will certainly do the trick if you want a pool.

There is a Quizno's and gas station/car wash and McDonald's right in front of the hotel. The downtown area of New Buffalo is a 5 minute drive down the street, very easy and plenty of parking (in the off season, probably not in the summer).

The breakfast was exactly what you would expect from a HIE, and surprisingly there were enough tables. We didn't wait for anything.

I would definitely stay here again.

  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nbumi, Front Office Manager at Holiday Inn Express New Buffalo, responded to this review, 6 days ago
Hi There,

We were glad to know you enjoyed your stay with us. We hope to see you back in New Buffalo, MI soon, the summer is very nice here with lake Michigan so close to the hotel.
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Chicago, Illinois
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 13, 2014

We went for a fall family trip to do some hiking at the state park and then some wine tasting. The hotel has a good location for the price. The rooms are standard but very clean. The staff is very friendly.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nbumi, Front Office Manager at Holiday Inn Express New Buffalo, responded to this review, March 14, 2014
We were happy to know that you enjoyed your stay, New Buffalo is a nice place to visit, we hope to see you back with us soon.

Thanks
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Clarkston, Michigan
Top Contributor
74 reviews 74 reviews
27 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed March 12, 2014

I booked two rooms at this Holiday Inn Express for myself and another associate I work with. We had rooms for a Friday and Saturday night. We were working a show that was being held at the Four Winds Casino.

I became ill at the show Saturday and around 2:30 in the afternoon decided it would be best to leave and drive home. We arrived back at the hotel and asked if we could get out of our Saturday reservations so I could go home.

Vi and Lindsay from the hotel were very nice and let us leave not having to pay for Saturday. It was late and the rooms had already been cleaned. The hotel was sold out because of the show. They could have made us pay for Saturday night but they did not. They were also very nice about it.

Thank You Vi and Lindsay. I will be back.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nbumi, Front Office Manager at Holiday Inn Express New Buffalo, responded to this review, March 14, 2014
Were were glad to help, hope you are feeling better, we hope to see you again soon in New Buffalo

Thanks
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Whitehall
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 4, 2014

The hotel was great, clean, nice sized rooms, nice bathroom, amazing breakfast. Unfortunately the night was horrible. We were on the 3rd floor and the rest of the floor seemed to be rented for a birthday celebration. From 7:00 on they were in the hallway, room 318 kept the door open and family in and out and overflowing in the hallways....we had to fall asleep at 11:00 with our TV on. We wish we had been told we would be right in the middle of an entire "family event" happening as we would have stayed somewhere else. We had 1 night to see our son and all went home exhausted.

Room Tip: We liked the room, the breakfast, the location, it was just a bad experience because of the inconsid...
See more room tips
  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nbumi, Front Office Manager at Holiday Inn Express New Buffalo, responded to this review, March 7, 2014
Hi There,

We apologize for the noise comming from other rooms, we were not aware of any birthday groups and we did not receive any complaints on noise.

Again, we apologize and we hope you try us again on your future trips to New Buffalo
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Grand Rapids, Michigan
1 review
4 of 5 stars Reviewed January 22, 2014

The stay at Holiday Inn Express was a good one!!! A few minor things with the hanicap room and mainly it was the layout of the bathroom door, when you opened the door, it blocked the main entrance door.......

Room Tip: I would recommand this hotel........I didn't get to use the swimming pool but it looked very cl...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nbumi, Front Office Manager at Holiday Inn Express New Buffalo, responded to this review, January 24, 2014
Hi Kristi,

We were happy to know you had a great experience staying with us. The bathroom doors to the
handi cap rooms all open the same way.. we apologize for the inconvienience.

We hope to see you again on your next visit to New Buffalo.
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Toronto
Top Contributor
110 reviews 110 reviews
110 hotel reviews
Reviews in 82 cities Reviews in 82 cities
325 helpful votes 325 helpful votes
3 of 5 stars Reviewed January 16, 2014

I stayed for one night while passing through on business. The hotel is right at the exit of I94 with a gas station, Quizno's and McDonald's virtually in their parking lot. I arrived in town later on a Tuesday night, and it seems most of New Buffalo closes early during the winter on a Tuesday night.

The hotel itself is basic, but fine.The common areas were clean and nice, as were the staff. The room was spacious and clean and everything worked, including the wifi, flat screen tv, hot water, etc. the bed was OK as was the washroom. My only small complaint would be a very low desk chair.

Overall, this is a decent place to stay, especially if you are simply looking to get off the highway for a one night rest.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
nbumi, Front Office Manager at Holiday Inn Express New Buffalo, responded to this review, January 18, 2014
We appreciate your comments, it was nice to know everything was fine with the hotel
and staff,

We will check into the desk chair to make sure it is working correctly, thank you for letting us know

thanks,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Express New Buffalo

Also Known As:
Holiday Inn Express New Buffalo Hotel
Holiday Inn Express New Buffalo Hotel New Buffalo
Holiday Inn New Buffalo
New Buffalo Holiday Inn
Address: 11500 Holiday Dr., New Buffalo, MI 49117
Phone Number:
Location: United States > Michigan > Berrien County > New Buffalo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 9 hotels in New Buffalo
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express New Buffalo 2.5*
Official Description (provided by the hotel):
The Holiday Inn Express Hotel & Suites of New Buffalo is a premier hotel in Harbor Country, offering excellent accommodations in a resort atmosphere near the shore of Lake Michigan, within 1 1/2 miles to the beach. The convenient location at exit 1 off I-94 is close to the new Four Winds Casino, The Lighthouse Place Premium Outlets in Michigan City, Indiana, Warren Dunes and less than an hour's drive to South Bend and Notre Dame University. It is a great location for visitors arriving to or leaving Chicago, approximately an hour from the greater Chicagoland area and within close proximity to the Michigan Wine Trail, including Tabor Hill, St. Julian, Free Run and The Round Barn, as well as other wineries. Hotel features include complimentary continental breakfast, free local phone calls and free high-speed Internet access. Visit New Buffalo, MI, and Stay Smart at the Holiday Inn Express hotel. ... more   less 
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