This hotel was conveniently located to the highway and to the attractions in the area. As far as cleanliness, it wasn't the best. We found trash from the prior occupant around the floor and the chairs had hair and dust on them. We didn't want to use them. However, the beds were clean. The complimentary breakfast was adequate. We were surprised at the real bacon on the bar.

We stayed here one night in July on the way back from Detroit in order to avoid rush hour traffic into Chicago. It's not fancy or charming, but for what it is I think it was pretty nice. It's spotless and comfortable with nice public areas, including the pool which was clean and pleasant. I guess it's a bit weird for some that it's right off the lobby but it didn't really bother me. The water temperature was comfortable and it wasn't crowded when I went for a swim before dinner. Our room was huge with a big bathroom, but we had an accessible room so I'm not sure what a regular room would be like. The little buffet breakfast was fine, not a big selection but a decent enough variety of stuff and what I had tasted good. I'd say it would be great for kids. The eating area was really crowded when I went down, but I took my breakfast back to the room anyway so it didn't matter to me. The ladies at reception were very nice and helpful as were the housekeeping ladies I ran into. The biggest problem is the elevator--since it's also the service elevator you can stand there waiting for it forever. The hotel is waaay out of town so I'm not sure I would pick it for a weekend in New Buffalo, but again for families with children it's probably a better option than say a B&B, although I thought it was a bit pricey for a Holiday Inn. We ate at Jimmy's for lunch and it was really good, terrific drinks and delicious sandwiches. It's on the way into New Buffalo, a bit outside of town and I'd highly recommend for a nice quiet bite to eat.

Old, musty, bad smelling hotel. The air is heavy with a combination of air fresheners, must, and pets.

I have allergies, but believe it or not this was the best option (because all the other hotels use down feathers and I am allergic). Staff did follow through on a few simple requests, like vacuuming the curtains and shampooing the carpet. I appreciated their efforts, but I literally felt sick the moment I opened the door to the room. Even my husband, who does not have allergies, could feel the heaviness of the air. We ran the air conditioner for an hour and I still felt horrid, so we left at midnight and went across the street to the Comfort Inn. I was on the verge of an asthma attack.

I asked for my money back the next day and was refused. Melody was rude seemingly implying that because she followed through with the housekeeping requests I should have been fine. She doesn't seem to quite get that asthma is a medical condition. I felt the hotel should have at least refunded me 50% and get Melody a little training working with people.

Comfort Inn, on the other hand, was quite clean, new and decent for the money

Clean rooms with decent breakfast. Location was excellent. Near casino, right off highway and yet only 3 minutes to town/beach. we had family of four in two suites. Price was too high for space but we traveled at high use time.