Old, musty, bad smelling hotel. The air is heavy with a combination of air fresheners, must, and pets.

I have allergies, but believe it or not this was the best option (because all the other hotels use down feathers and I am allergic). Staff did follow through on a few simple requests, like vacuuming the curtains and shampooing the carpet. I appreciated their efforts, but I literally felt sick the moment I opened the door to the room. Even my husband, who does not have allergies, could feel the heaviness of the air. We ran the air conditioner for an hour and I still felt horrid, so we left at midnight and went across the street to the Comfort Inn. I was on the verge of an asthma attack.

I asked for my money back the next day and was refused. Melody was rude seemingly implying that because she followed through with the housekeeping requests I should have been fine. She doesn't seem to quite get that asthma is a medical condition. I felt the hotel should have at least refunded me 50% and get Melody a little training working with people.

Comfort Inn, on the other hand, was quite clean, new and decent for the money

Clean rooms with decent breakfast. Location was excellent. Near casino, right off highway and yet only 3 minutes to town/beach. we had family of four in two suites. Price was too high for space but we traveled at high use time.

A co-worker and I stayed here for two nights while visiting customers in nearby Michigan City. My room with a king bed was large and clean and the bed was very comfortable. Probably had the most comfortable pillows I have used in awhile. Only negative was the large number of families with small children that stayed at the hotel the week we were there. Not an ideal place to stay during the summer months for a business traveler unless you don't mind the crowds or some noise. I though the hotel was a little overpriced as compared to other HI Express hotels. There are a number of good restaurants in New Buffalo that are very close-by.

Stayed in a King Suite. Very clean, nice room. Staff was nice. Price was good. Breakfast bar helpful for us slow risers except its over at 9:30. I think that's just so you don't show up at 10:30 and stay til 11:30. We never were rushed out. Pool was decent. Looked at a few other places we were thinking of staying and they looked a bit run down. The Harbor Grand looked very nice but too pricey for just sleeping there. Bed, pillows comfortable and clean. All in all very satisfied.