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“Nice stay, as expected” 4 of 5 stars
Review of Fairfield Inn & Suites New Buffalo

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Fairfield Inn & Suites New Buffalo
2.5 of 5 Hotel   |   11400 Holiday Drive, New Buffalo, MI 49117   |  
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Ranked #5 of 8 Hotels in New Buffalo
Certificate of Excellence
Geneva, Illinois
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Nice stay, as expected”
4 of 5 stars Reviewed October 2, 2013

For this category of hotel, the Fairfield Inn in New Buffalo is very nice with a convenient location off of the highway and close to downtown. The lobby, breakfast area and room were clean and attractive; the bed comfortable. The breakfast is typical hotel continental fare, with the addition of a few hot selections; convenient but nothing more. Southwest Michigan doesn't have enough hotels to meet the demand by tourists and visitors during events, so you pay more for a room in this category than you would in other areas. Two minor problems I experienced were the towels and wash clothes were super skimpy and thin, and the hot tub was overflowing with foamy stuff, which kept me from using it.

  • Stayed September 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review, November 14, 2013
Thank you for the feedback..! I am happy that you had a nice stay and that you thought our hotel was clean. We try our best to provide "clean and friendly" for every guest. I apologize about the towels and the foam in the hot-tub; that happens on occasion when it is used frequently, it must have been between cleaning times.
Again, I appreciate your feedback and I am glad you enjoyed your stay. Please visit us again.

Thank You,

Erik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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213 reviews from our community

Traveler rating
    96
    82
    27
    4
    4
See reviews for
71
73
8
22
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (40)
Date | Rating
  • English first
  • Swedish first
  • Any
English first
St Louis, MO
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed September 29, 2013 via mobile

We didn't have a reservation but had no trouble getting a beautiful room at an excellent rate. The front desk hostess was very helpful. We were very happy with our room. The bed was very comfortable & the bathroom was very nicely equipped with all supplies. Our room faced the highway, but we didn't hear much noise. We missed breakfast because we were so comfortable, we slept late. Will definitely stay there on all future trips.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review, November 14, 2013
Thank you for taking the time to tell us about your stay! It is great to see that you enjoyed your room and that our Front Desk was helpful with your stay. Next time you are here I will keep breakfast open a little later so you can enjoy it, but still sleep in again.

Thank You,

Erik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Troy, Michigan
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed September 24, 2013

Very comfortable, new fitness room equipment, excellent service from front desk, great breakfast.. Stayed here on business and will definitely stay here the next time in the area. Highly recommend this hotel.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review, November 14, 2013
Hello Phil,

Thank you for the kind words! We try to provide a home away from home; especially when you are away on business; I am happy to see we acheived that for you.

Sincerely,

Erik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Calhoun, Nebraska
Level Contributor
120 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
4 of 5 stars Reviewed September 10, 2013

Stayed with the family 4 nights right after Labor day. Overall very good experience. We got a discounted rate on a 2 queen suite (all week stay, no weekend nights) which was fantastic. We checked in around 9pm and the guy running the desk was really good. The thing you have to remember about non-full service hotels is there is generally one, and only one, person to do everything at night. So every guest that needs something, every outside call, every guest that checks in, plus whatever administrative duties are needed are being done by one person. That's a coporate decision and is the same at Marriot, Hilton, HIE, etc so cut the night shift some slack.

Every employee I encountered greeted me and in general the employees take good care of the property and the guests. I normally travel for business so don't spend much time on hotel sites, but being on vacation I spent time in the morning with coffee and the newspaper. I talked to people like the Chief Engineer who was mortified that I saw cigarette butts on the patio ground (from some slob guests who couldn't be bothered to use the waste cans) and he grabbed a broom and swept it up while on his way to inspect equipment out back. We talked about the challenges of keeping a property looking good, especially near beaches, in today's lean staffing environment. These people get it.

We love the beaches here and this is a great property so we'll be back again.

Stayed September 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review, November 14, 2013
Hello Dave,

Thank you for the kind words! Our 2 queen suites are a great option for long term stays or when your with family. I really appreciate the comments about the staff, and that you were able to enjoy your stay here during your vacation. We hope to accomodate you next year as well and hopefully we can get you in the 2 queen suite again.

Sincerely,

Erik
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed September 1, 2013

I had a very nice one night stay at this hotel.The rooms are well kept very clean and the beds were comfortable.I would stay again if I was in the area.The breakfast was excellent.
I would only suggest not to get a room on the highway side of the hotel because you can hear the highway traffic.

Room Tip: Try and get a room that is not facing the highway
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erik M, General Manager at Fairfield Inn & Suites New Buffalo, responded to this review, November 14, 2013
Hello Allan,

Thank you for the feedback. I am glad that you had a nice stay and that you were able to enjoy our breakfast the next morning. Thank you for your business, and please visit us again.

Thank You,

Erik
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
plantation
Level Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed August 27, 2013

The bedroom/living room separated by a half wall was the standard Fairfield Inn. Very roomy, good bedding, clean. Standard included breakfast. Since I am an early riser, I had no problem at breakfast but by 8:30 am it was jammed with inadequate seating. The staff seemed overwhelmed. I always clean and clear my dining area when I am done but others do not and I did not see the see the staff clearing any of the tables. Ay $230/night + tax AAA discount rate, I think this was over-priced. Because it is close to the casino (just off I-94), they can get this. For those of us that have no interest in the casino it seemed a bit much.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
33 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed August 26, 2013

I stayed last weekend in this hotel. The room was clean and nice. First the guy at the night shift didn't pick up the phone for like 20 minutes. Then when he finally did and I asked him for 3 extra pillows, he said he could give me only one and he said come to the reception and pick it up!, what? I never had such a horrible attitude in a hotel. I went downstairs and I waited like 10 minutes because he wasn't at the reception. Ridiculous!

  • Stayed August 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Fairfield Inn & Suites New Buffalo

Address: 11400 Holiday Drive, New Buffalo, MI 49117
Location: United States > Michigan > Berrien County > New Buffalo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in New Buffalo
#5 Family Hotel in New Buffalo
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites New Buffalo 2.5*
Number of rooms: 104
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Also Known As:
Fairfield Inn & Suites New Buffalo Hotel New Buffalo
Fairfield Inn And Suites New Buffalo
Fairfield Inn New Buffalo

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