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“Great setting, poor service” 2 of 5 stars
Review of Le Clos des Tourelles

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Le Clos des Tourelles
Chateau de la Tour, 71240 Sennecey-le-Grand, France   |  
Hotel amenities
Hampshire
1 review
1 helpful vote 1 helpful vote
“Great setting, poor service”
2 of 5 stars Reviewed July 6, 2010

The setting for this hotel is wonderful and the approach to it is amazing. We chose this hotel as it was typically French, in a village and had a pool. We were travelling around the area for 1 week and had decided to treat ourselves to a stay at this hotel, which ended up being the most expensive of the whole trip. And we were disappointed with the standard of service we received, especially for the cost. Upon arrival, we were met by the owner in his workclothes unshaven, who didn't really have much to say even though we can speak French. He informed us that the pool couldn't be used which was a great blow as we had arrived there early to use it as it was a hot day. He didn't apologise especially as we told him we had selected this hotel on this basis. There was no conversation or interaction at all and for a rate of 130 euros, feel very let down. It isn't worth the money. The house is very tired. The pool was unclean, the pool beds and furniture were filthy. All in all, a very disappointing experience.

  • Stayed June 2010, traveled as a couple
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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32 reviews from our community

Traveler rating
    15
    11
    0
    5
    1
See reviews for
9
18
Solo
0
1
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room Tips
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Roma
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 11, 2009

We staid in the room Olivia which is perfect for a family, but we also visited the other rooms of the castle (because it is really a castle with beautifull halls and a splendid garden). The furnitures are fantastic. We took our breakfast in the balsony in front of the garden enjoying the jams, fromages and cakes. We really suggest this hotel for a lovely and relaxing holiday.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
23 reviews 23 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 3, 2008

My wife and I had a wonderful stay here on the way to Paris, from the South of France, if only for one night. I must admit the towns of Sennecy and the nearby Tournus are a little weird, however, you will have no problem finding a Michelin rated restaurnt in Tournus. We arrived around 6pm, quite tired and did not want to go out for dinner. The lovely woman who manages the Chateau(I don't remember her name) did not speak any english and we could barely understand each other, however, she managed to understand we were hungry. We thought maybe she would come up to our beautiful room with a few pieces of bread and maybe some wine. No, she brings up an amazing platter of cheeses, fruits, crepes, hard boiled egg, french bread and wine, witha full table setting for two. Wow, just what we wanted! We sat on our huge balcony enjoying our night along with the tasty food and wine. Voila! Our room and the Chateau itself were simply beautiful as I have added pictures as well. Enjoy your stay.

  • Liked — Setting, Manager
  • Disliked — Nothing
  • Stayed July 2008, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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Boulder, Colorado
1 review
4 of 5 stars Reviewed June 28, 2008

We stayed here one night en route from Paris to Switzerland. We had a very large comfortable room for two adults and one child on an upper floor that had a remodeled bathroom. The room was very quiet.

We had the breakfast outside on the terrace. While the food was ok, the setting was great, as was the service by the Owner. The Owner of the Chateau was very nice.

We arrived at dusk, and our 13 year old daughter thought the Chateaux was spooky. We had fun with this, and it made the stay more interesting. The Chateaux itself was a nice change from the typical hotel.

There is no elevator, so you need to carry your luggage up stairs. This wasn't an issue for us, but could be for others.

Overall, we would recommend this Chateux. We would stay here again.

  • Stayed June 2008
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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brighton, England
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 3, 2007

Me & my husband were driving through France on our way to Provence. We enjoy "winging it" through the country without booking, However, on the day we discovered Le Clos we were begining to worry after having found several hotels which were fully booked and some which were awful! We saw the sign for Le Clos & drove up without much hope. I can only say that theis is one of the greatest finds we have ever made. Great welcome, wonderful grounds, superb bedroom & lovely breakfast.
We were disappointed when we found out that they did not serve dinner but Madame was happy to recommend a restaurant in the village (& to book it for us) which turned out to give us one of the best meals we have ever had. I can recommend this hotel 100%.

  • Liked — Atmosphere, welcome, history,
  • Stayed July 2007, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northampton
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed March 25, 2006

We only stayed here for one night, however, we are at present planning our next visit!!
We stayed in 'Georgina', which at 110 Euros, we felt was very reasonable. The grounds are beautiful, with a nice swimming pool. The staff are very welcoming & all speak English. There is an honesty bar and very pleasant lounge and terrace areas. There is also a study with internet access.
The food is fabulous and very reasonably priced. We had three choices per course. I had Escargots de Bourgogne, Boeuf Bourguignon, followed by Creme Brulee, included was a very decent half bottle of wine, all for 30 Euros.
Breakfast was simple, the croissants are excellent!
They also cater for large functions.

http://mypage.bluewin.ch/stuart2656/english/facilities2.html

  • Stayed August 2005
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Le Clos des Tourelles

Address: Chateau de la Tour, 71240 Sennecey-le-Grand, France
Location: France > Burgundy > Saone-et-Loire > Sennecey-le-Grand
Amenities:
Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Sennecey-le-Grand
Price Range (Based on Average Rates): $$
Number of rooms: 11
Reservation Options:
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Also Known As:
Le Clos Des Tourelles Sennecey-Le-Grand, France - Burgundy

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