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Red Roof Inn & Suites Muskegon Heights: Traveler Reviews

2.0 of 5
150 Seaway Drive, Muskegon Heights, MI 49444 (Formerly Quality Inn & Suites)
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Red Roof Inn & Suites Muskegon Heights
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50 reviews from our community

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Illinois, United States
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
“Needs work”
2 of 5 stars Reviewed September 4, 2012

The neighborhood is not good. Hotel under much needed construction. Our room was updated except bugs all over the curtains in the morning. Dreadful. Manager said "sorry. Betbthat was icky". I do not recommend this property.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask Sally R about Red Roof Inn & Suites Muskegon Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review
October 15, 2012
We apologize that your stay was not what you hoped. We have renovated the hotel and most guests are pleased with the changes. This area is a...
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Gladwin, Michigan, United States
1 review
“Would Stay Again”
5 of 5 stars Reviewed August 21, 2012

My wife and I stayed here for our honeymoon the staff was real friendly, and I talked to a bunch of different staff members all had a great personality. We got a honeymoon suit with the king bed and jacuzzi tub the room was nice and clean and a warm welcome after a four hour driver. The area around the hotel is not the greatest there r closed down buildings but what do u expect with the way the economy is to date. I am a 100 percent country boy and the area that this hotel is isnt real all that bad in my eyes. i would defiantly stay again.

P.S. they r going through some renovation right now so that is a down fall and there breakfast is not the best selection

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Casey M about Red Roof Inn & Suites Muskegon Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review
September 1, 2012
We enjoyed reading your kind review. I especially liked when you referred to yourself as a 100% country boy. We were happy to serve you and that you enjoyed your room. We are wrapping up the renovation. It took longer than expected however; that is not unusual for a 127 room hotel. We started from the bottom up. There is a sense of satisfaction and preservation in "recycling" an older building. It may be true that the drains are a little slower than a brand new building but an older building does have a personality and character. We do serve a continental breakfast which consists of pastries, muffins, cereal, oatmeal, fresh fruit, yogurt, coffee (lots of it), juices and milk. Thank you for taking the time to let others know about us. We certainly hope we can serve you again.
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Columbus, Indiana, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“great room”
4 of 5 stars Reviewed August 20, 2012

we stayed last saturday .our room was not ready so we got a free upgrade.we loved the room it was great..we didnt get to enjoy the pool because the same people was in it for hours.running and jumping into the pool.if we can get the same room then we would love to come back here next years.we liked that there was a lot of lighting outside in the parking .the construction looks to be amost done.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mike S about Red Roof Inn & Suites Muskegon Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review
September 1, 2012
Hello and thank you for your kind review. It is refreshing and energizing to show reviews like yours to the employees that have put in so much time above and beyond what is required. It is good to see people working on the renovation who were unable to find work. We have been fortunate to have skilled employees during this renovation. We are happy you had a good time and we look forward to serving you again next year.
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1 review
1 helpful vote 1 helpful vote
“Had hoped to offer parents a comfortable stay but”
1 of 5 stars Reviewed August 11, 2012 via mobile

Such was not the case. Although the reviews posted were mixed i was impressed that the manager was often conscientious enough to write a response - - -so figured there would be some accountability. The fact that the manager said construction would be done by the end of July made me hopeful that when I set up the Aug 4 & 5 reservations for my parents things might be back to normal. Well, the tv didn't work, the coffee pot was broken, my fathers key card didn't work so he was stuck out in the rain (outdoor entrance), the curtains wouldn't close enough to block out the light, the AC ran on and off all night, and the hallway was still well under construction. They paid ~$219 for the two nights and were offered a mere $25 in compensation. Overall it was a lousy introduction to the Red Roof chain of hotels. Never again.

Stayed August 2012, traveled with family
Was this review helpful? Yes 1
Ask Darlene Z about Red Roof Inn & Suites Muskegon Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review
August 30, 2012
I have read your review and would like to offer the following comments. I apologize that your family's stay wasn't what you or they expected. The renovation has taken a bit longer than expected however, the rooms were ready for guests. I am not sure why the TV didn't work as I checked it the next day and it was working. I am not sure if your parents called the front desk to inform us of the problems. If they had, we would have been happy to provide a different TV and coffee pot. I checked the draperies. The light does filter a little through the sides however, they do block light as intended. The A/C will come on when the temperature is higher than the set temperature. I am sorry that your father had to stand out in the rain due to the key card. They are a little finicky sometimes and I apologize for the inconvenience. We would like the opportunity to serve you in future if you or your family are in the area.
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1 review
3 helpful votes 3 helpful votes
“Drug deal taking place in the parking lot”
1 of 5 stars Reviewed August 10, 2012 via mobile

I almost always stay at Red Roof Inns. They're clean, comfortable and usually in nice areas. We'd made a reservation here to conclude our vacation, but when we saw the area it was in, we hesitated. We were going to give it a chance but when we pulled around the side of the building and saw what appeared to be a drug deal taking place, we decided to drive the remaining 3 hours home. Sorry.

  • Stayed August 2012
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
Ask linpinpin about Red Roof Inn & Suites Muskegon Heights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
i0712, General Manager at Red Roof Inn & Suites Muskegon Heights, responded to this review
August 30, 2012
I have read your review and thank you for your satisfaction with the new rooms, cleanliness, and service we provided. I do not think what you witnessed was a drug deal. We have camera's outside and inside the hotel as most hotels do. I reviewed the cameras on the date of your stay. I cannot be positive however, I did see people meeting but it looked as if one person gave another person a pack of cigarettes. I am confident in our security measures. I apologize that you had to experience an uncertain situation and that you didn't feel safe. I would like the opportunity to serve you again in future.
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Additional Information about Red Roof Inn & Suites Muskegon Heights

Also Known As:
Red Roof Inn & Suites Muskegon Heights Hotel
Red Roof Inn & Suites Muskegon Heights Hotel Muskegon Heights
Red Roof Inn And Suites Muskegon Heights
Red Roof Inn & Suites Muskegon Heights Muskegon County, MI
Address: 150 Seaway Drive, Muskegon Heights, MI 49444 (Formerly Quality Inn & Suites)
Region: United States > Michigan > Muskegon County > Muskegon Heights
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 2 hotels in Muskegon Heights
Price Range: $
Hotel Class:2 star (2*)
Official Description (provided by the hotel):
Causeway Bay Hotels are pleased to offer you added comfort and spaciousness. Our rooms provide an extra measure of comfort during business trips, a leisurely vacation or an extended stay. Whether it's business or a fun weekend away Causeway Bay can accommodate your needs. Our friendly, courteous staff will help make your stay a pleasant one. ... more   less 
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