I booked this so-called hotel, because it supposedly accepts pets. Its entry in the Relais du Silence Guide DOES NOT say that pets are excluded from the restaurant. When I enquired, I specifically stressed that it was very important to us that the dogs be allowed in the restaurant. The reply stated that small and medium sized dogs were allowed in. On the basis of all this information, I subsequently made a reservation. HOWEVER... when I took my dogs in to breakfast on the first morning, the owner said that they were not allowed in. I referred to the fact that I had checked with him before booking and been told that they were accepted. He then made a feeble excuse about the lack of space in the room. (At the side of my table there was approximately 36 sq feet of room, part of which was a recess next to a huge fireplace!) He was extremely rude and said "I have told you!" then walked off. He didn't speak to us for 3 days.
The hotel information in the room is basically a load of rules and regulations including a statement that the electricity should not be used for personal items. Hard luck if you have an electric toothbrush, shaver or straighteners! This place is, I think the most unwelcoming accommodation I have ever stayed in and we spent as little time as possible there. I shall certainly never return. This is all the more sad as it is a memebr of the Club Hotelier du Pays de Sarlat whose charter inlcudes the 2 following statements :
"... to make you feel at home" " ...to guarantee...quality for money." HA HA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We are surprised at your review of our hotel which is the result of a misunderstanding that should have been resolved during your stay and not a few weeks later after your departure. We must, therefore, answer to your critics which are not justified.
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Indeed, we accept and welcome well educated dogs at our establishment.
However we have some restrictions during the high season. Indeed, when our dining room is full, we ask the owner of the dogs to leave their pets outside. This restriction obviously is removed when we serve breakfast outside.
In addition, during your stay, we received also a family with one of their children had a great fear of dogs. You understand that we tried to satisfy as many of our residents.
We are always available to customers to answer their questions (technical problem, regulation of the hotel, visiting tourist sites, for example). It would have been better to let us know during your stay at the hotel, your lack of understanding on the use of personal electrical equipment (toothbrushes, razors ...). We would have been able to respond to your request.
We mention, in fact, in the welcome booklet, as security that customers should not connect their heater or coffee maker, which is quite different from your interpretation on the use of an electric toothbrush.
We have warmly welcomed you every morning, even if we don’t speak english as fluently as you and we remained at your disposal for all your needs. We do not understand your comment about our failure to communicate to you.
We are sorry that you had that feeling during your stay. We always try to satisfy at best the needs of our residents. Overall, we have had excellent feedback. We can see through the sheets of assessments of your guests, or on the opinions on TRIPADVISOR or on other sites
At the Hotel de la Ferme Lamy, we are concerned about the well-being of our residents. We try to make up their stay as pleasant as possible and thus enable them to discover the Perigord Noir in good conditions.
Sorry if this target was not reached to you and we wish you in your next vacation a very pleasant stay in a Relais du Silence hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.