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“I did not experience any problems. The staff was very...” 3 of 5 stars
Review of Baymont Inn & Suites Muskegon

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Baymont Inn & Suites Muskegon
2.0 of 5 Hotel   |   4677 Harvey Road, Muskegon, MI 49444   |  
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Stay 3, Save 20%
Ranked #4 of 12 hotels in Muskegon
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269 people have reviewed this hotel

Traveler rating
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See reviews for
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Clinton Township, Michigan, United States
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed July 8, 2013

We recently stayed in Muskegon for 4 nights as the beginning of our vacation. We were very please with the service and attentiveness of the staff. We were traveling with a 1 year old and a 6 year old. Everyone was extremely nice and helpful to our needs and very accommodating. The pool was a huge success at always with our daughter. This was our 3rd time staying at this hotel and we will be back again. It is wonderfully located with the mall and restaurants being just down the road and great access to the freeway.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina L, Manager at Baymont Inn & Suites Muskegon, responded to this review, August 6, 2013
Thank you for sitting down and taking the time to write a review of our property. I was so pleased to hear that you found our location to be so conveniently located, it sure is nice to be so close to the shopping centers and the restaurants in town. I was happy to hear that you had a chance to use the pool too! Thank you for your kind words about the staff! Everyone here sure tries to make each guest as comfortable as possible. I am looking forward to seeing everyone the next time you are in town.
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Herne Bay, United Kingdom
Top Contributor
102 reviews 102 reviews
42 hotel reviews
Reviews in 60 cities Reviews in 60 cities
41 helpful votes 41 helpful votes
2 of 5 stars Reviewed July 5, 2013

From the first moment when ignored by the receptionist for 5 minutes whilst she took telephone calls to the last day of three when there wasn't enough food or seats to have breakfast this was disappointing.
The whole place is a throwback to the 70.s.They had replaced the television but had left a gaping hole where the old one was,the worn furniture and carpets were no better.
My advise is give both the Baymont and Muskegon a miss

Room Tip: Go somewhere else
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gina L, Manager at Baymont Inn & Suites Muskegon, responded to this review, August 6, 2013
I am so sorry that you felt as though the person on staff was ignoring you! The front desk position can be a very busy place when the phones are ringing and everything happens at once. I have had a discussion with the front desk staff and they have been reminded to kindly put the guests on the telephone on hold and help those in the lobby first. Let me apologize for that along with the busy breakfast area. We are actively looking into organizing our breakfast area differently for the summer months next year. Hopefully that will relieve some of the congestion in the morning. Thank you for taking the time to write a review for us, it sure helps us to see the areas where we can work to improve. Hope that you stop in the next time you are in the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Baymont Inn & Suites Muskegon

Address: 4677 Harvey Road, Muskegon, MI 49444
Phone Number:
Location: United States > Michigan > Muskegon County > Muskegon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 hotels in Muskegon
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Baymont Inn & Suites Muskegon 2*
Official Description (provided by the hotel):
Close to Lakes Mall, Great Lakes Naval Memorial and Muskegon County Airport Enjoy friendly service and down-home comfort at Baymont Inn & Suites Muskegon hotel. Only two miles from Muskegon County Airport and off Interstates 31 and 96, our non-smoking Muskegon, MI, hotel invites you to explore exciting Lake Michigan-area attractions, including Lakes Mall and Michigan's Adventure. All of our guest rooms have amenities you can depend on to make your stay comfortable, including plush Simmons Beautyrest bedding and refrigerators. Start your day with free continental breakfast while reading your free copy of USA Today. Get in a workout at our gym or go for a swim in our heated indoor pool. Check email in the comfort of your room with free Wi-Fi Internet access or work in our business center. LOCAL ATTRACTIONS Bordering the shores of Lake Michigan, Muskegon offers endless outdoor adventure and excitement - all within minutes of our Muskegon hotel. Feel the thrills of Michigan's Adventure, where you will scream aboard the Shivering Timbers roller coaster or defy gravity on the Funnel of Fear. Climb aboard the Lake Express for a scenic high-speed ferry tour or board the WWII submarine USS Silversides for sunken shipwreck discoveries. Catch a big one aboard a chartered fishing boat or climb to the top of White River Lighthouse for awe-inspiring views. If shopping is your desire, get a dose of retail therapy at Lakes Mall. DINING OPTIONS Choose from a variety of restaurants and local eateries within minutes of our Muskegon, MI, hotel. Dockers Fish House & Lounge serves up fresh-off-the-boat seafood while Hearthstone Bistro Bar & Grill specializes in gourmet sandwiches, salads and made-from-scratch soups. BUSINESS AND EVENT FACILITIES Our hotel in Muskegon, MI, offers a fully equipped business center. ... more   less 
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Also Known As:
Baymont Inn & Suites Muskegon Hotel Muskegon
Baymont Inn And Suites Muskegon
Baymont Inn Muskegon

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