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“Great place to stay” 5 of 5 stars
Review of Fairfield Inn & Suites Muskegon Norton Shores

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Fairfield Inn & Suites Muskegon Norton Shores
2.5 of 5 Hotel   |   1520 Mount Garfield Road, Muskegon, MI 49444   |  
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Ranked #3 of 13 Hotels in Muskegon
Michigan
1 review
1 helpful vote 1 helpful vote
“Great place to stay”
5 of 5 stars Reviewed March 16, 2014 via mobile

We stayed 2 nights in February. Excellent service, rooms very clean, updated hotel. Nice location near restaurants and shopping. Easy to get to. Adequate breakfast. Pool and fitness very well kept. Will stay there again.

Stayed February 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, March 18, 2014
Thank you for taking the time to leave this review! We are so glad that you enjoyed the hotel and the service that you received while staying here. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 reviews from our community

Traveler rating
    54
    42
    12
    1
    2
See reviews for
47
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
MI
Senior Contributor
30 reviews 30 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 23, 2014

This is a very nice hotel with EXCELLENT customer service! The rooms are VERY clean, comfortable beds, & your average complimentary breakfast items. It is near the mall & several restaurants are close by. We will for sure stay there again, highly recommended!

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, March 3, 2014
Thank you for such an awesome review! We are so happy to hear that you enjoyed your stay with us. The entire staff here works very hard to ensure each guest has a memorable stay. We hope to see you again next time you are in the Muskegon area!
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Mount Pleasant, Michigan
Senior Contributor
44 reviews 44 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 2, 2014

This Fairfield is worth staying at. Some of the older ones are not good, but this is a newer hotel and the beds are good and the rooms are well maintained. In the summer it can be tough to get a reservation, so try to call ahead.

  • Stayed January 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, General Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, February 5, 2014
Thank you for such a kind, helpful review. We've recently renovated so most things in the hotel are brand new! I love the advice you gave other travelers about booking early in the summer. It is absolutely beautiful in Muskegon that time of the year and the hotel fills quickly. Hopefully we will see you then!
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Hubbard, Ohio
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 1, 2014

You will be hard pressed to find a better location or friendlier staff anywhere in the Muskegon, MI area!! Breakfast is plentiful. Make your own waffles. Yum, yum!! Rooms are well kept and clean. Most importantly the staff will do whatever it takes to make your stay as comfortable as possible!! We tay at this property every six weeks when traveling to the Muskegon area!!

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, January 6, 2014
Thank you for such a grand review! The entire staff works extremely hard to make sure each and every guest has a fantastic stay! I am so happy to hear that they are able to make you comfortable at your home away from home location. We look forward to seeing you again soon!
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Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed November 10, 2013

Hotel location good. Rooms were clean. Breakfast was adequate and the rates were good. Housekeeping did a great job every day cleaning the room. Staff was very pleasant and helpful. The bed could have been a little more comfortable, but that is my only complaint. Will stay here again when in the area.

  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, November 12, 2013
Thank you for taking the time to leave this review! I am so glad that you enjoyed your stay here with us and we look forward to seeing you again in the future!
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Muskegon, Michigan
Top Contributor
74 reviews 74 reviews
7 hotel reviews
Reviews in 26 cities Reviews in 26 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed November 1, 2013

My husband and I stayed here on our wedding night. We had great service by all staff that we came in contact with. They gave us a special wedding treat for staying with them. We also worked with them prior to the wedding to reserve a block of rooms for our wedding guests. Very pleased with everyting- would highly recommend!

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, November 5, 2013
Thank you for leaving such a great review! We are so glad that you and your guests enjoyed their stay here with us. Congratulations on getting married and thank you for letting us share in the celebration! We hope to see you next time you are in Muskegon!
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Topeka, KS
Top Contributor
51 reviews 51 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed October 28, 2013

I have stayed here on two different occasions in the past 3 months but didn't post a review the first time.
The first trip was in July 2013. Our room was towards the end of the hall, 3rd floor I believe, and smelled of a mix of mustiness and old cigarette smoke. Not ideal. To top it off, there were some baseball tournaments going on so the hotel was at full capacity and there were children running up and down the halls and slamming doors at all hours of the night (the first night until 2am, luckily for them I was asleep through it all and my husband told me about it; the second night until 11pm when my husband stuck his head out the door and asked them to settle down. At midnight I banged on their door to find out the room was filled with children, then asked what room their parents were in, to no avail. Front desk was called and about an hour later we had some peace and quiet). The breakfast was good, luckily included, because the cost of this hotel is much higher than it should be. Granted, I paid with points, not cash, but I had a much nicer and way larger room in Grand Rapids on our last night in Michigan and paid with 10,000 less points per night in GR. Ridiculous. Unfortunately, you're limited to nice hotels in the Muskegon area so you're kind of stuck with this one.

Our most recent trip was in October 2013. I pricelined the room and got a better price than their going rate was. This time there were plenty of hockey players in town for a tournament, but we had no issues with noise (hockey > baseball in every way). :) The room was on the second floor and had no foul smells. Same type of room, nothing special by any means, but a comfortable place to stay.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, November 5, 2013
Thank you for taking the time to leave this review. I am so sorry that you didn't enjoy your first stay with us and I apologize that you had some noise issues while you were here! Our rates are a bit higher in our peak season but they have come down now that we are in our off season. I am glad that your second trip was a much better experience and I hope that if you find yourself in Muskegon you will stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 Mount Garfield Road, Muskegon, MI 49444
Location: United States > Michigan > Muskegon County > Muskegon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Muskegon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Inn Muskegon Heights
Fairfield Muskegon Heights
Muskegon Heights Fairfield Inn

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