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“Norton Shore Fairfield” 5 of 5 stars
Review of Fairfield Inn & Suites Muskegon Norton Shores

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Fairfield Inn & Suites Muskegon Norton Shores
2.5 of 5 Hotel   |   1520 Mount Garfield Road, Muskegon, MI 49444   |  
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Ranked #3 of 13 Hotels in Muskegon
Cincinnati, Ohio
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
“Norton Shore Fairfield”
5 of 5 stars Reviewed May 28, 2013

Our stay was nice at the Norton Shore Fairfield. The breakfast was very nice and the facility while being updated at the time of stay and appeared to be nearly completed was in excellent condiiton.

The challenges are:
- Marriott Website did not show this location as a choice, but did for downtown Grand Rapids when we put Grand Haven in as a destination. I had to call Marriott to get a reservation since it would not show proper rate during our stay.
- As a Platinum Elite status with Marriott, I did not get an upgrade since this is rare since I typically get them.
- It was Memorial day weekend, so the pool was busy. But the facility was well cared for and the location was close to everything.

Overall, we liked the Fairfield Inn. I probably should state the challenge with getting a reservation, since I know its location and being close to Grand Haven. But it would be good to see that the management could resolve this since it would increase their business.

Room Tip: All of the rooms are situated away from the highway. I would suspect that some of the 1st floor...
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, May 29, 2013
Thank you for the kind review! We are at the tail end of our renovations and we are really excited about how everything has turned out. The breakfast was one of the items that we updated, adding things like sausage and scrambled eggs, so I am glad to hear that you liked it. Thank you for your business, we hope to see you again soon!
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111 reviews from our community

Traveler rating
    54
    42
    12
    1
    2
See reviews for
47
25
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19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • German first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 26, 2013 via mobile

I called just few minutes ago (May 26 2013) and talked to Jessica Rizarda , I was excited since I am not only making a reservation for my family but also for another 5 rooms for my friends on standard rate. Being a travel agent myself i asked her first if they do offer travel agent discounts and she told me that I have to check online which is fine because I know for a fact that MARRIOTT has special rates SOMETIMES for Famtastic rates but when I asked if it is possible for me to get the STANDARD rate for my friends who need 5 rooms ( 21 people including 6kids under 12 yrs old) , she told me to check it on line too!!!!
In short she wanted me to do her job since I am a travel agent !!!!

I booked hotels everyday since it is a part of my job but never in my 20years of experience in a travel industry was I ever treated that way!!! From now on I will let my staff and my team know re this experience and will do our best not to offer this particular hotel in MUSKEGON , ZERO CUSTOMER SERVICE!

Well I'm just glad that I ended up making a reservation on another hotel that has a very good customer service and was able to booked 6 rooms including ours.

Stayed May 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, May 29, 2013
I appreciate you taking the time to write this review. Please accept my most sincere apologies for the interaction that you had with our front desk staff. I can assure you that this incident is very out of the ordinary for us. Our staff works extremely hard to assist all guests with any and all needs that they may have, as well as, to make every stay memorable for all guests. I would like to extend the invitation for you to give our hotel another try and hopefully you will regain your confidence in us.
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washington, michigan
Top Contributor
67 reviews 67 reviews
5 hotel reviews
Reviews in 35 cities Reviews in 35 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed May 26, 2013 via mobile

Stayed this hotel for two nights had to move rooms. Room 101 is right next to the stairs and the exit. Perfect if you want to hear a herd of elephants running up and down the stairs to get to the pool or people going outside to smoke. They did move us the next day - after not sleeping well the night before. Need to do a berter job sound-proofing. Disappointing

  • Stayed May 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, May 29, 2013
Please accept my deepest apologies for the disappointment that you may have experienced at our hotel. I understand the frustration of a noise disturbance, especially in the middle of the night and I do apologize for that. I am glad we were able to move you to a different location in the hotel. If you are ever in Muskegon again we hope you'll give our hotel another try!
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Naples, Florida
Senior Contributor
23 reviews 23 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed April 16, 2013

I am from the Muskegon area and stayed here out of necessity when back to see the family. This was such a pleasant surprise. Rather than a long review, I will just say that the staff is absolutely exceptional and friendly. They have their hearts into it and favorably compare with any Marriott property anywhere. The property is clean and affordable. It also has excellent access down to Grand Haven and up to Muskegon. There is not much of a negative.

When my wife and daughter and I travel back, we often stay over at the JW in Grand Rapids. But especially for a short stay - 2-3 days, this property is tough to beat. I am sure that we will redirect some of our future stays here, and save the extra hour a day that we often spend traveling back and forth to GRR. If you are a Marriott Rewards member this is a great choice.

Very pleasant surprise. And kudos to the staff.

Room Tip: I haven't had enough experience to answer this well, but the room that I did have on the 3rd flo...
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  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, April 18, 2013
Thank you for the wonderful comments! We work very hard at making each guests' stay special and so I am happy to hear that you enjoy staying here at our hotel. We appreciate your loyalty to our hotel and to the Marriott brand and we look forward to seeing you again soon!
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Napervi
1 review
5 of 5 stars Reviewed April 8, 2013

An excellent experience all the way around. My family and I were in town for a funeral and stayed two nights. The rooms were extremely clean, the staff was friendly and helpful and the breakfast had a good selection. We were very happy with our stay.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, April 11, 2013
Thank you for the wonderful comments. I am glad that we were able to host your family despite the unfortunate circumstances of your trip. We hope to see you again if you're ever in the Muskegon area!
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Minot, North Dakota
Top Contributor
82 reviews 82 reviews
47 hotel reviews
Reviews in 30 cities Reviews in 30 cities
43 helpful votes 43 helpful votes
5 of 5 stars Reviewed March 15, 2013

Very typical hotel. What stands apart from other hotels in this class of hotels is the staff. Everyone I dealt with was friendly and went above and beyond what I expected. Simply awesome. This is where I will stay when I return to Muskegon.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, March 18, 2013
Thank you for the thoughtful comment about the staff! They are truely a pleasure to work with each day. We hope to see you again soon for your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Janesville, Wisconsin
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 2, 2013

This is one of the best hotels I have stayed at, the service is by far the best, each person who is helping you is nicer than the last person who helped us. The rooms are clean, fresh, new a safe. There was a party on one of the nights we stayed and we did mention it to the staff the next day, we were told we should have called and let them know. There is no reason for children running the halls and loud parties when others are trying to sleep. This was out 2nd stay and we are scheduled to stay again in June. The food breakfast bar is well stocked with many choices for anyone. The pool very clean and inviting. coffee, tea and hot chocolate are available 24/7, nice for those who wake up in the middle of night and need a cup of tea.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairfieldMKGNS, Manager at Fairfield Inn & Suites Muskegon Norton Shores, responded to this review, March 11, 2013
Thank you for taking the time to write this review and for the kind remarks about our staff! They all work very hard at making each guests stay memorable. We appreciate your businesss and we look forward to your arrival again in June!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites Muskegon Norton Shores

Address: 1520 Mount Garfield Road, Muskegon, MI 49444
Location: United States > Michigan > Muskegon County > Muskegon
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 13 Hotels in Muskegon
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Muskegon Norton Shores 2.5*
Number of rooms: 83
Reservation Options:
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Also Known As:
Fairfield Inn And Suites Muskegon Norton Shores
Fairfield Inn & Suites Muskegon Norton Shores Hotel Muskegon
Fairfield Inn Muskegon Heights
Fairfield Muskegon Heights
Muskegon Heights Fairfield Inn

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