We chose this hotel because we visited in mid-September, when it's still boiling hot and malarial mosquitoes abound. This appears to be the only hotel with air conditioning, which explains how they justify charging the prices they do.
- Air conditioning. Vital in summer and autumn when the weather is extremely hot and humid, and you don't want to open windows and let in malarial mosquitoes.
- It's a Japanese-run hotel and so of course you can expect the service to be better than local-run hotels.
- The sheets on the bed were a bit dirty. There were a some spots of red that I thought could have been from bed bug bites. However, we checked the mattress and everything seemed fine. I wasn't bitten by anything either. I did call reception to ask for a new sheet to be bought up but one of the phone numbers wasn't answered, and the other was picked up by someone who only spoke Nepali. Half an hour later, when I was just falling asleep, reception called to ask how they could help.
- Do not count on being able to pay by card. We were assured at arrival that we could pay with card, but 10 minutes before we were to check out, reception called the room to ask us if we could pay with cash.
- We went off-season. There was no other guests at reception, in the restaurant...anywhere. That's fine but we called to ask for the price. We were told that the price would be $130, because of our nationality and because of it being off-season. When we went to check out though, we had been charged $159 per night. This apparently included $9 for a breakfast that we didn't eat. We explained how we had called up and been offered a price of $130 but the receptionist didn't seem bothered and told us that there'd be no other price than the one on the bill.
- In the restaurant, they bring you things you don't order, and then charge you for it. Take breakfast: they bought two glasses of 'mango juice' (basically 'frooti' or 'slice' - an Indian soft drink, which probably contains no actual fruit) straight away. This then appears on the bill at the end of the stay.
Despite the fact that I have more cons than pros, this was an OK hotel. Some have mentioned it being like a '5 star hotel' - it is far from it. But seeing as it is in a poor area in one of the poorest countries in the world, it really isn't bad. I just wish they had been more upfront about the price and more organised in regards to paying. I didn't want to end my stay in the wonderful Lumbini on a horrible note, so ended up just paying the extra $30 instead of arguing...