Beautiful hotel. Nice bath and body works room amenities. Stayed 2 nights for a convention.
First evening there we ate in the steakhouse. Food and service were both good.
Poor customer service in dining room for breakfast. Hostess had no greeting and looked very bored. Not offered coffee after seated. Had to ask 2 waitstaff walking by if we could get coffee after sitting and waiting. Another gentleman at table next to us also didn't get offered coffee and was complaining about service. Waitstaff not friendly. No smiles or greetings. All looked stressed out.
Had dinner at convention. Food was good. After dinner was served we were never offered coffee before dessert was served. Had to ask server if coffee was going to be served. Other tables were getting coffee and all tables had cups and saucers. Waiter then went and got coffee before resuming desert service. My husband was never given his desert. The waiter told him he would come back with it but never did. Called to complain later in the evening and the banquet manager apologized and had 2 desserts sent to our room with an apology. Girl who delivered desert to our room was very nice and cheerful.
Had fun in the casino. Had to go to players club booth both days to get our free play added to our players club card. The 2nd day we were waited on by Trina at the players club booth. She was very unfriendly and had a bad attitude. My husband and I both couldn't believe her attitude to us.
We have stayed here many times and customer service and friendliness were definately lacking this trip. Hotel management has some work to do with their employees to improve this.
- Official Description (provided by the hotel):
- Soaring Eagle Casino & Resort is the Midwest’s premier AAA Four Diamond gaming and hospitality destination offering top-name entertainment year-round, award-winning dining, high stakes bingo and a full-service spa. ... more less
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- Also Known As:
- Soaring Eagle Hotel Mount Pleasant
- Soaring Eagle Casino And Resort
- Soaring Eagle Resort