This is probably one of the nicest hotels you are going to be able to stay at in this area (that's not saying much). We stayed in a whirlpool suite for three nights. The tub was nice and relaxing. The room and property were very clean. Everything in the room was fine, except the fridge wouldn't get very cold. Sadly, the customer service was lacking; very few employees seemed happy to be there. Only one made an effort to say hello as we walked by. Even the check-in staff was sub-par; only doing what was required to get us in and not offering any extra information on what services/amenities were available to us as guests. I think the biggest problem I had was the fact that it was so dang expensive and you don't get much of anything for the price. I have stayed at hotels for the same rate and gotten a MUCH better experience as far as my impression and that awe-factor. This place is just so-so. When I visit the area in the future, I will not pay the extra cash to stay here and will just stick with a standard mid-grade hotel.
Oh, I want to point out that we are not big gamblers. We only visited the casino floor once for a few minutes. The casino is not why we chose this location. We were in town for graduation at CMU and to visit family.
- Official Description (provided by the hotel):
- Soaring Eagle Casino & Resort is the Midwest’s premier AAA Four Diamond gaming and hospitality destination offering top-name entertainment year-round, award-winning dining, high stakes bingo and a full-service spa. ... more less
- Reservation Options:
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- Also Known As:
- Soaring Eagle Hotel Mount Pleasant
- Soaring Eagle Casino And Resort
- Soaring Eagle Resort