I booked this property using my Hilton HHonors points. From the moment I walked in the door and checked in I knew there were going to be problems with this place. The young lady working the check in counter was sick, very sick, and should not have been at work. In fact, she was laying down on the couch in the lobby when I arrived to check in because she was so sick!
Once I was settled in my room, I tried to connect to the internet. I waited an hour before I called the front desk and I was told "that they always have internet problems and the repair people come out to fix it all the time". I asked to speak to the manager and was told that he was not available. I was then told to wait another hour or so and maybe the internet would be working. The young lady working the front desk called 45 minutes later and said that the manager "fixed" the internet and it was now working. Um, no it wasn't! I then decided that I was going to watch some tv, only to find that the remote control had no batteries. So, I tried to turn the tv on with the power button and that didn't work either. So, now I have no internet and no tv! This is not what I expect from a Hampton Inn. I went out to dinner and came back to settle down for the night. I jumped in the shower and there was no hot water. I called down to the front desk and asked to speak with the manager and was told that he had left the building for the evening. How convenient!!
By morning I decided that I wasn't going to let my points be used for a horrible stay. I jumped in the shower and this time I had no water pressure and no hot water. After my cold shower, I decided to go down to the breakfast area. This was the absolute worst breakfast I have ever had at a Hampton Inn. Cold and gooey!! I then went upstairs to my room to call and cancel my other reservation for this property in a few nights (I was to stay here again on August 12th). Well, the phone in the room didn't work. It was working fine last night, why wasn't it working now. So, I called on my cell phone and was told that I had already checked out so they turned the phone off. They turned it back on for me and I called and cancelled my future reservation. I explained why I was canceling the reservation and I was assured that my points would be recredited.
Poor Internet Service!
Flushing toilets all night long!
Cold and Gooey Breakfast!
Thin floors and walls!
When I did finally check out, I was told that my Hilton HHonors points were going to be recredited to my account. I stayed at this property on August 10, 2011 and as of today, September 18, 2011, my points have not been recredited to my account. I have called once every week since my stay and I have asked to speak with the manager only to be told that "he is not available". I gave up 3 weeks ago leaving my name and number because it's obvious that the manager will not return my calls. I've been in contact with the Hilton HHonors desk and they have promised me that my points will be recredited. The last time I spoke with them I told them that I was going to post a review on tripadvisor.com and I was asked to wait until September 16th to do so because I still had to give the property time to recredit my points.
Again, my points have not been recredited. So much for the Hampton 100% satisfaction guarantee.
My advice, look elsewhere!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.