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“IF THIS IS THE BEST MILAN HAS I WON'T BE BACK!!” 1 of 5 stars
Review of Sleep Inn & Suites

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Sleep Inn & Suites
2.0 of 5 Hotel   |   1230 Dexter St., US 23 & US 27 E., Milan, MI 48160   |  
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Ranked #1 of 1 hotels in Milan
BKLYN NY
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“IF THIS IS THE BEST MILAN HAS I WON'T BE BACK!!”
1 of 5 stars Reviewed August 18, 2012

When I went to check in the front desk manager and another employee had a lenghty covo amongst themselfs with me standing their as if I didnt exsit!! O.K. no welcoming committee. Then after I interupted them I got my room, only to go upstairs to be told the room would be cleaned in 20 minuates. Then it went to "ohh we have no clean sheets for the room". I told the front desk manager what was going on she just stared at me like why am I telling her this. I had to ASK for another room as if that wasnt the sensible thing to do!!....... Long story short THEY ARE VERY RUDE. The room had a smokey SMELL LIKE AN OLD CASINO. The front desk manager must live on the premises I came in one night at 1am and SHE WAS IN HER PAJAMAS EATING AND WATCHING T.V.!! ..... NIGHTMARE ON DEXTER STREET have fun ;)

  • Stayed July 2012, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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49 people have reviewed this hotel

Traveler rating
    15
    16
    7
    1
    10
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19
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7
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Any
English first
Grand Rapids, Michigan
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed August 14, 2012

The front desk lady is on her own phone calls..carpet had stains,the room hallways are like 50 degree so yeah it depends on your room temp. the rooms smell very good..the bathrooms are small and only come with a shower not bath..not a family hotel a lot of single guys walking in and out..Located in a small town not very much going on..a few places to eat ordering pizza get KFC McDonald's, all in walking distance..

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cleveland, Ohio
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 8, 2012

Don't listen to the Englishman's comments - he's 100% wrong. The staff is friendly and it is obvious that they are all very well trained. I've been here twice, and every time I see a staff member, they are hard at work replenishing the breakfast items or cleaning. This hotel is one of the cleanest I've ever been in. The housekeeping staff and front desk staff are both top notch, so please disregard the Englishman's review.

The only thing that I would suggest to management of this hotel is to get better, larger, more sturdy plastic utensils for breakfast. Also, please replace those fake scrambled eggs with real scrambled eggs. The sausage patties could be improved too - they taste funny. But overall, this hotel is very, very good, and an excellent value for the price. The staff is very professional, courteous, and well-trained, and it shows. Again, the awesome job of cleaning done here is second to none - keep up the good work management! I'm a repeat customer and will definitely be back - just improve the eggs and utensils is all. Thanks, and have a great day everyone.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, United Kingdom
Senior Contributor
47 reviews 47 reviews
33 hotel reviews
Reviews in 40 cities Reviews in 40 cities
28 helpful votes 28 helpful votes
1 of 5 stars Reviewed July 19, 2012

I booked a king room - got there and was told they had none because the one I was supposed to get had a broken TV. Tried to give me a double. Asked for a king room, or a refund. Rude woman on front desk kept saying she only had a double and refused to refund. When I asked to see the manager she claimed to be the front desk manager. If this is the case, she either needs to change her attitude or her job - appalling service. In the end after arguing longer she decided she did have a king suite and gave me that. I got into room, unpacked and found that TV did not work. Went back to front desk, she had gone, lad on front desk said they knew that room had broken TV too as someone had complained the previous day. Was unable to explain why the so called manager had therefore put me in there. He moved me to yet another room, where the main light switch didn't work. In the end I kept that room as just used the small lights by the bed. On the positive the bed was ok, room was clean and breakfast was pretty good. Overall though an awful hotel - 3 out of 3 rooms with knackered stuff. Refusal to refund. Staff need an attitude adjustment, or firing. Stay away.

  • Stayed July 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 8, 2012

Stayed here when i visited my cousin at University of Michigan at Ann Arbor. Great facility and staff was very friendly.Breakfast was great as was my room. Very comfortable night sleep. Got a good rate and I couldn't ask for more.

  • Stayed May 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
51 reviews 51 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed March 5, 2012 via mobile

Our bus broke down and we needed 4 last minute rooms. Kelsey at the front desk was very nice and helpful. The rooms were great. The pool small but ok breakfast was ok- coffee wasn't the best. Overall a positive experience.

  • Stayed March 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Belford, New Jersey
Contributor
17 reviews 17 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 20, 2012

We have stayed at this hotel a few times a year for the past five or six years now. It's location is only about seven miles from Ann Arbor and much more reasonable than the hotels in Ann Arbor. It is usually always available during the fall when we go out for UM football or winter hockey & basketball games. The rooms are clean and comfortable. The staff is exceptional and the continental breakfast is suffice prior to the morning tailgate at UM or just before the long drive back to NJ.

  • Stayed February 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Sleep Inn & Suites

Address: 1230 Dexter St., US 23 & US 27 E., Milan, MI 48160
Phone Number:
Location: United States > Michigan > Milan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 hotels in Milan
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sleep Inn & Suites 2*
Reservation Options:
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Also Known As:
Sleep Hotel Milan
Sleep Inn And Suites
Sleep Inn Milan
Milan Sleep Inn

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