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“Older But Wiser” 5 of 5 stars
Review of Holiday Inn Marquette

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Holiday Inn Marquette
3.0 of 5 Hotel   |   1951 US 41 West, Marquette, MI 49855   |  
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Ranked #7 of 17 hotels in Marquette
Menominee, Michigan, United States
1 review
4 helpful votes 4 helpful votes
“Older But Wiser”
5 of 5 stars Reviewed September 8, 2013

We spent two nights at this property which is about 50 years old during Marquette's Labor Day weekend blues festival. Typically, the Holiday Inns we stay at are very new, so this was different. While the hotel does show its age, the service we received from reception to room service to waitstaff was outstanding. Everyone was more than ready to take care of our needs with a positive attitude and a big smile. The Sunday brunch was great!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann A, Director of Sales at Holiday Inn Marquette, responded to this review, September 10, 2013
Thank you for sharing your thoughts regarding your recent stay at the Holiday Inn of Marquette Michigan. Although the hotel was built years ago, the interior has been through a total transformation. In fact our last renovation was at the end of 2012 and we invested over 2 million dollars to ensure the hotel is bright and cheerful. I will certainly pass along your comments regarding our service. I agree, our staff does go out of their way to provide genuine, caring service to each and every guest. Sincerely, Ann Armstrong Director of Sales
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154 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (44)
Date | Rating
  • Danish first
  • English first
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English first
Grand Rapids, MI
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed September 1, 2013

We stayed at the Holiday Inn for my daughter's NMU visit and it was the only disappointment of our trip. The hotel has not been updated or remodeled since the last time I stayed there in 1987. The rate charged is way out of line considering all of the nicer newer hotels in town for the same price. We spent the night there listening to drunks from the hotel bar yelling outside of our room so we had to repeatedly call security who was limited in what they could do.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann A, Director of Sales at Holiday Inn Marquette, responded to this review, September 3, 2013
Thank you for sharing your thoughts regarding your most recent at our hotel. I am so suprised that you could not see how much our hotel has changed. Since 1987 we have had 3 major renovations including our 2 million dollar renovation which was completed at the end of 2012. I do apologize for the noise issues that you had. Our management team takes these comments very seriously and we will review our procedures to see how we may correct future noise issues. If you would like to speak with me directly, please feel free to contact me at 906-315-4224. I wish your daughter the best of luck at NMU. It is a fantastic university and the professors are top notch. Warm Regards, Ann Armstrong Director of Sales
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Travelers are raving about these Marquette hotels

Thunder Bay
Top Contributor
84 reviews 84 reviews
44 hotel reviews
Reviews in 45 cities Reviews in 45 cities
52 helpful votes 52 helpful votes
3 of 5 stars Reviewed August 31, 2013

was in the area to run the Marquette Marathon check in went ok -- as a gold priority club member I got a coupon for $3 off my breakfast but only me -- wife and daughter a no

Room was fine as were the beds -- as is typical a number of different pillows -- firm and soft

Bathroom was ok - shower pressure and shower ok -- problem though no night light - so choice is if you get up during the night - complete darkness in the bathroom - or retina burning full lights

very small elevator - was surprisingly small -- lots of parking - new parking paving

All in all a typical Holiday Inn - a decent stay at a decent rate

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann A, Director of Sales at Holiday Inn Marquette, responded to this review, September 10, 2013
Thank you for sharing your thoughts regarding your stay at the Holiday Inn of Marquette Michigan. I hope you did well in the Marquette Marathon. This is a fantastic event for our community. I would also like to thank you for your loyalty to the IHG Rewards Club Program. This is a fantastic loyalty program that rewards its members with merchandise, free hotel stays or airline miles. I hope that you will choose us again for your future needs. Sincerely, Ann Armstrong Director of Sales
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Winnipeg
Contributor
17 reviews 17 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 29, 2013

Stayed in full service hotel as most motels were booked for back to University weekend. Pleasantly surprised how quiet hotel was, room was great, beds and pillows were wonderful. Well located close to shopping, dining etc. No breakfast included, but as we are loyality members one free breakfast was provided. Dining room is lovely, large windows look out at beautiful manicured area. Breakfast was reasonable and quality and quantity of food good.

Only down side to stay is that the wiffi was useless, you would connect and it would disconnect within moments. Talked with staff and called number provided but not solution. I suspect too many people trying to use. This is very disappointed for a full service hotel!

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann A, Director of Sales at Holiday Inn Marquette, responded to this review, August 31, 2013
Thank you for sharing your thoughts regarding your recent stay at the Holiday Inn of Marquette Michigan. I am so happy that you enjoyed your stay with us. With our recent 2 million dollar renovation, the hotel is very bright and cheerful. I agree that the view of the courtyard from the dining room is lovely. We have many events in the courtyard including weddings, class reunions, and social gatherings. I did pass along your comments regarding the internet to our service provider. With the band width that we have, there really is no reason for your service to be affected. Thanks again for sharing your thoughts. I hope you will choose us should you find yourself in Marquette Michigan in the future. Sincerely, Ann Armstrong, Director of Sales
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Ridgway, Colorado
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 24, 2013

We were in town for an extended business stay and the staff went out of their way to make sure that anything that was in their power to fix or you needed they did. Very friendly group. Hotel has been there a while and they have ongoing refurbishment plan

Room Tip: Upper floors are better and make sure you have a frig and microwave for longer stays
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann A, Director of Sales at Holiday Inn Marquette, responded to this review, August 26, 2013
Thank you for sharing your comments regarding your recent stay at the Holiday Inn of Marquette Michigan. I agree that the staff go out of their way to provide each and every guest with a pleasant and memorable experience. Whenever you are in Marquette, I hope you choose us as your hotel of choice. Warm Regards, Ann Armstrong Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Omaha, Nebraska
Senior Contributor
23 reviews 23 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
3 of 5 stars Reviewed August 23, 2013

We've stayed several times and satisfied but get a sense like a lot of Holiday Inn's there's little attention to keeping up maintenance and ambiance. Exception is the restaurant that is very nice and well decorated with a nice view of the woods. The room was standard fare along with pool. However the lobby is tired, the hallways dark, and the elevators very slow. The front desk service persons were really nice and helpful. It appears the cleaning staff must use the same elevator and crowd the hallways at most every time we were coming and going. Several times vacuum cleaners and cleaning carts were just left out in the halls- even in the evenings. Really? For a full service supposedly conference level establishment it would be embarrassment to see some of these things. From the street the front entrance and lobby look like it hasn't been updated since constructed.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann A, Director of Sales at Holiday Inn Marquette, responded to this review, August 26, 2013
Thank you for sharing your comments regarding your recent stay. I was saddened to see that we did not meet your expectations with our recent $2 million dollar renovation. So many of our guests comment on how bright and cheerful the hotel is. I did pass along your comments regarding unattended carts left in the hallways. This is unacceptable and will be corrected. We certainly appreciate all of the feedback we receive from our guests as it allows us to improve on our product and service. If you would like to discuss these comments further, please call me at 906-315-4224. Sincerely, Ann Armstrong, Director of Sales
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Grasse, France
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 19, 2013

This hotel seems to be a bit hit and miss. We originally booked a room for a family of four, and on arriving at the hotel, inquired if there were any alternatives for a family; suggesting that perhaps there would be one-bedroom rooms and/or adjoining rooms. We were told that the two-double bed was our only option. However, on entering the room we noticed that there were adjoining room to each side of our room. Pretty poor performance from the desk staff for not suggesting we take an adjoining room. We would have gladly paid for the extra room.

We ate out that night and brought home a number of to-go boxes. A fridge would therefore have been very welcome. I called down to the desk to ask why our room did not have fridge/microwave and the helpful answer I got was, "Some rooms do, and some rooms don't. It's just like that."

So overall, despite the hotel being in OK condition, the desk staff were nothing to write home about. Indifferent and glib. This hotel will not be my go-to hotel for Marquette from now on.

Room Tip: Ask staff to ensure you get one of their better rooms. You're paying the same price so you shoul...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ann A, Director of Sales at Holiday Inn Marquette, responded to this review, August 21, 2013
Thank you for sharing your comments regarding your recent stay. I sincerely apologize that we fell short in meeting/exceeding your service expectations. This is an area in which we normally excel. Our hotel does have a variety of connecting rooms for the convenience of our guests, and the front desk staff normally recommend this option for families larger than 4 people. With our high occupancy in August, I am assuming that the connecting rooms were already occupied as they are very popular with families this time of year. It is true that we do not have refrigerators in all rooms; however, our staff should have offered to get your food refrigerated for you. I would ask that you give us another chance to prove to you that we can meet and exceed your service expectations. If you decide to give us another chance, I will be more than happy to personally handle your future reservation. I can be reached at 906-315-4224. Sincerely, Ann Armstrong, Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Marquette

Address: 1951 US 41 West, Marquette, MI 49855
Phone Number:
Location: United States > Michigan > Marquette
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Marquette
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Marquette 3*
Official Description (provided by the hotel):
Whether you are coming to Marquette for business or just for fun, you will find all that you need at the full service Holiday Inn. We pride ourselves in exceeding your expectations by going the extra mile for each guest, treating you like a valued friend, and being ready when you need us. Your home away from home is located within minutes from some of the area s most popular attractions including: Northern Michigan University Marquette General Health Systems Superior Dome Berry Events Center Lakeview Arena Shimmering Lake Superior Nationally recognized Greywalls Golf Course For business or pleasure We can help make your day. Enjoy a swim in our crystal clear indoor pool; the largest in the area, or relax in our over-sized whirlpool. Our family, friendly pool area has the space needed to accommodate all of our hotel guests. Don t miss a workout just because you are away from home. Take advantage of our on site fitness center conveniently located near the pool area. Polish that presentation at the business center or print off your boarding passes in our well equipped business center. Whatever brings you to Marquette, the Queen City of the U.P., we are here for you. We are the Holiday Inn of Marquette. ... more   less 
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Also Known As:
Holiday Inn Marquette Hotel Marquette
Marquette Holiday Inn

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