On 8/12/13 I checked in for one night. My room was near the pool and a bit noisy, that was o.k. as I knew swimming would not be an all night affair. After being there about an hour a family checked in next to me. Three screaming and yelling children. I was in a room where there were the two doors between the rooms- which the kids tried opening a dozen times within 5 mins. and banging on the walls. You could hear every word. In fact one of the kids teased the dad "Dad you can't smoke in here" his reply ..."We'll see about that!" (Only a non smoker would understand how bothersome that statement was). With that I packed back up my things and headed to the front desk. I did not bother to call, because I was not staying in that room no matter what the response was. I waited in line while the two wonderful, polite and professional young ladies managed a full line each at the check in counter and at least 8 telephone calls while I waited my turn. After explaining- I was met with a nod of the head and an upgrade to a larger room. She stated with that level of room there should not be the noise level I'd just left. She was correct- every occupied room on the floor I was on had a "do not disturb" sign hung. It was peaceful and quite. I'd dealt with both front desk ladies during my stay- they were very kind, professional and welcoming. I also noted this as I watched them deal with others. The housekeeping was also perfect in both rooms! Even in the most expensive hotels, it is not often that you check into one where the bathroom is without a single hair. Kudos to the housekeeping staff as well! The hotel is located and a beautiful area with some rooms having a lake view. I would love to hear that Ramada rewarded their staff for my experience! :)
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share your experience with others. We are glad you had the opportunity to stay with us. We work hard to ensure your stay is everything you expect and then some. We look forward to your next visit to Marquette.
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