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“Great hotel at a great price” 5 of 5 stars
Review of Hampton Inn Detroit / Madison Heights / South Troy

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Hampton Inn Detroit / Madison Heights / South Troy
2.5 of 5 Hotel   |   32420 Stephenson Highway, Madison Heights, MI 48071   |  
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Special Offer
3 Day Weekend Offer!
Ranked #1 of 9 Hotels in Madison Heights
Certificate of Excellence 2014
Florissant, United States
1 review
“Great hotel at a great price”
5 of 5 stars Reviewed April 23, 2013

I always stay at this hotel whenever I am in the Detroit area, even if it means an extra half an hour drive to my appointments. The staff is always friendly and the hotel always clean. I have been here a few dozen times over the past decade and never had a single complaint.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, May 8, 2013
Dear Matthew V:

It makes us extremely proud to read your review of the Hampton Inn Madison Heights. Thank you for taking such care with your schedule to make a point to stay with us, even if it is a bit out of your way.

Should you ever have a concern or suggestion we always welcome your feedback and input.
Thank you again for your valued business and loyalty.

A timely quote that bears repeating “The World is a book, and those who do not travel read only a page.” Saint Augustine


Warm Regards,

Rodney Jackson
General Manager
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314 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Minneapolis, Minnesota
Top Contributor
58 reviews 58 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed April 16, 2013

I just returned from a business trip to Detroit and spent a night at the Hampton Inn in Madison Heights. For being a low-cost hotel, the updated contemporary design, comfortable amenities, and continental breakfast are all superb.

If you're passing through the Madison Heights / South Troy area, I definitely recommend staying at the Hampton Inn.

Room Tip: Be sure to request a room that's not adjacent to the stairway to avoid waking up to slamming doo...
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  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, April 18, 2013
Dear Jason P:

Thank you for your very generous and considerate review of our hotel. We are very proud of the hotel and we find that many of our guests agree with your sentiments.

In addition to your next business trip to the area, you may want to keep us in mind for an overnight weekend stay or even a long weekend stay. We often have some really attractive weekend offers available, especially for a two or three night stay.

Many of our weekend guests enjoy staying at this hotel for the close proximity to an assortment of attractions, restaurants and shopping venues.

Thanks again for your valued business and review on Trip Advisor.

Best Regards,



Rodney Jackson
General Manager
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Franklin, Tennessee
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed April 9, 2013

Perfect accommodations for individual, family or a big group like ours. We booked about 17 rooms for a hockey tournament. Staff went out of their way to make sure everyone was well taken care of. Great location, near the interstate, very little traffic. A+ all around.

Room Tip: Lots of exterior doors to lessen your walk to your room.
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  • Stayed April 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, April 10, 2013
Dear MrTNashville:

Thank you so much for your feedback on Trip Advisor.com. We remember your group and that weekend well. We believe the experience was a favorable one for the hotel staff, your group and for our other "non-hockey" guests as well.

We are so glad to read that your stay was so enjoyable. Over the last few years we have gathered more and more experience with working with youth sports such as hockey tournaments and other special events. We welcome the opportunity to be the host hotel for groups such as yours. As you may have noticed, we are conveniently located within a couple of miles to the local hockey rink Troy Sports Arena and many local restaurants, grocers, and shopping malls.

We work very closely with our tournament contacts to gather the related arrival, departure, tournament and hotel breakfast times in advance to help plan for an awesome stay for everyone.

Thanks again for your time, consideration and most valued business.

Warmest Regards,

Rodney Jackson
General Manager
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Toronto
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed April 4, 2013

Stayed here for two nights over the Easter long weekend, and I must say the staff was very nice and helpful. We only had two "complaints" but one had nothing to do with the Hotel or staff. First night, someones car horn kept going off for about 15mins. but that was brought to an end...when I looked out the window, I saw security talking to some guest...so no big deal. Second day, our key didnt' work and we couldn't get into our room, the actual lock was broken, so luckily the room beside us (adjoining rooms) belonged to our relatives. The hotel was nice enough to "comp" us both the rooms. Very nice touch with "Thank you" cards under the door. Free breakfast was actually very good, and the staff serving the food was quick to replenish anything running low. All in all, this will be my "go to place" when shopping in Michigan!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, April 10, 2013
Dear FrankyFlowers:

Thank you very much for sharing your review of the Hampton Inn Madison Heights with Trip Advisor.com.

We are so glad to read that you would be happy to return back to the hotel for shopping in our area. We do hear many comments from guests stating that they find this hotel to be very enjoyable and convenient for local shopping at Somerset Collection, Great Lakes Crossing Outlet, and Oakland Mall.

We certainly hope that you will always bring any concern or compliment to the attention of a staff member whenever visiting the hotel. We always want to do whatever we can to ensure that our guests have memorable experiences with us.

Best Regards,

Rodney Jackson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 1, 2013

Was in town for the NCAA tournament, knocking off a bucket list item and were travelling with some poor law students who couldn't afford to do a higher star accomodation. As someone who works in management of a higher star hotel in Toronto, I was coming in biased against this place from the beginning.

What I got, frankly, blew me away. The room was clean, better than what I often get in room inspections at my property. The front desk, to every person we dealt with, was courteous and attentive. They were quick to deal with situations and made it well worth it. I wish all the staff at my property were like this.

If I'm ever visiting the Detroit area again, I would definitely stay at this property, kudos for a job well done.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, April 3, 2013
Dear Hbalasin:

Thank you for your generous review. We certainly appreciate your perspective.

Please do join us again upon a future visit to the area. Please consider that Monday - Thursday this hotel is frequented by many corporate guests, professional vendors, suppliers and contractors. However most weekends this hotel is frequented by leisure guests for example: those attending special events in the area, those visiting friends and family in the area, guests on shopping trips to any of the three major malls in our area, those attending a wedding or class reunion, those on weekend getaways and those attending other weekend activities.

Please check our website for many of our weekend discount package offers that are typically offered for stays of 2, 3 or 4 nights and longer.
We always welcome our guests’ feedback and appreciate loyal guests such as you.
Best Regards,

Rodney Jackson
General Manager
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Pinnebog, Michigan
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed March 26, 2013

We came back down to the city for a benefit and decided to stay at this Hampton Inn again because of our last experience and the location. The staff was great. One of the sites we looked at showed that the King Study room had a refrigerator and microwave. The lady at the desk called us to check if the room was satisfactory and I mentioned this to her. Within 10 minutes we had a refrigerator in our room at no extra cost. Very cool. The room and bed were extremely clean and comfortable and when we rolled in at 3:00 a.m. we slept like logs. The only thing that kept this from being a 5 circle rating was the housekeeping staff knocking on our door at 10:30 an hour and a half before the 12:00 p.m. checkout time.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, March 27, 2013
Dear Robalooey:

Thank you for taking the time to share a review about the Hampton Inn Madison Heights on Trip Advisor. We are very pleased to read of your repeat visits and memorable experiences.

You are correct that the hotel offers deluxe rooms that include a fridge and a microwave, this style of room makes up approximately 20% of the entire hotel. The deluxe style may be booked in advance at a slight premium above our standard rooms and/or we often upgrade our Gold and Diamond Hilton HHonors' members to a deluxe room at no additional charge whenever the opportunity presents itself.

Please allow us to extend our sincere apology that you were disturbed by housekeeping the morning of your departure. May we offer a suggestion to you and other guests staying with us that wish to not be disturbed before the typical Noon check out time, please post your do not disturb sign right on the outside of your hotel room door and we promise to adhere to your wishes. Also, we can often permit a late checkout past Noon, upon request by a loyal guest like yourself and the agreed upon checkout time would be noted with the housekeeping staff and all other hotel departments to make sure your morning is peaceful.

We look forward to your future visits.

Best Wishes,

Rodney Jackson
General Manager
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Nashua, New Hampshire
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 15, 2013

Good place to stay in Oakland County. It is on an accessible highway. The rooms were very claen and neat. The staff was friendly and responsive to my questions. There were warm cookies in the late afternoon. Parking was pleant and safe. I will stay there again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodney J, General Manager at Hampton Inn Detroit / Madison Heights / South Troy, responded to this review, March 18, 2013
Dear Mmosher1950,

Thank you for taking time to share your review on Trip Advisor. We certainly appreciate your comments. Many of our guests have expressed very similar thoughts regarding the convenient location of the Hampton Inn Madison Heights, the friendly staff and little extras that are offered. We look forward to your future stays with us.

Thanks again for your time, business and consideration.

Best Regards,

Rodney Jackson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Detroit / Madison Heights / South Troy

Address: 32420 Stephenson Highway, Madison Heights, MI 48071
Phone Number:
Location: United States > Michigan > Madison Heights
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 9 Hotels in Madison Heights
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Hampton Inn Detroit / Madison Heights / South Troy 2.5*
Number of rooms: 123
Official Description (provided by the hotel):
Discover a home on the Detroit road, ideally positioned for everything downtown and beyond, at Hampton Inn Detroit/Madison Heights/South Troy. Just off I-75, in the high-tech hub city of Madison Heights, MI, this modern hotel is within 20 minutes of the bright lights, corporations and casinos of downtown Detroit. Indulge your sporting and family passions from our Madison Heights hotel—it’s minutes on the freeway to the lions and tigers of Detroit Zoo in Royal Oak, MI, or the Lions and Tigers of Ford Field and Comerica Park in downtown Detroit. Enjoy warm cookies at check-in and a warm welcome always at Hampton Inn Detroit/Madison Heights/South Troy.Relax in a spacious guest room—they all offer our clean and fresh Hampton bed ®. Accessible rooms are designed for your comfort. Stay connected from your room or from our lobby – where there’s free coffee 24-hours – with free WiFi access throughout this Madison Heights hotel. Host a meeting for up to 40 on the doorstep of Madison Heights’ tech companies, in our Hospitality Suite. There’s free printing in our business center for your notes, schedules and agendas.Start the day right with Hampton’s free hot breakfast and choose favorite toppings for oatmeal and fresh waffles to accompany hot and cold selections. Don’t miss out if you’ve got early meetings, simply grab one of our free Hampton On the Run® Breakfast Bags, available Monday to Friday, for a quick, healthy meal to go. Consult our local experts – the friendly Hampton Inn Detroit/Madison Heights/South Troy team - for Madison Heights restaurant recommendations and local attraction information - all available right at the front desk. ... more   less 
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Also Known As:
Hampton Inn Detroit / Madison Heights / South Troy Hotel Madison Heights
Hampton Inn Madison Heights
Madison Heights Hampton Inn

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