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“Needs Updating” 3 of 5 stars
Review of Holiday Inn Express Mackinaw City

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Holiday Inn Express Mackinaw City
3.0 of 5 Motel   |   364 Louvigny, Mackinaw City, MI 49701   |  
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Ranked #8 of 41 Hotels in Mackinaw City
Certificate of Excellence
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Needs Updating”
3 of 5 stars Reviewed March 15, 2013

My husband and I stayed for one night on our way to Canada. The outside of the hotel was nice, although I felt it was in a shady location but that might have been because it was the off season. The outside fooled me into thinking the insidr would be super nice, the inside is run down and just has a cheesy tourist feel. Which I'm sure for the area is ok. The employee that we dealt with was super nice and even called upstairs to make sure we were settled in and the room was ok. The bed was a little soft and the furniture seemed outdated. The hotel offered a free breakfast which was very good. The hotel is also in walking distance of some local shops and our room had a view of the Mackinac Bridge. Overall a nice stay!

Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, March 21, 2013
Dear Joe & Kiki,

Thank you for your feedback. We welcome this as an opportunity to let everyone know our property is in the beginning stages of a Property Improvement Plan and will be undergoing many changes in the next couple years. The office season does have a different feel, due to the nature of being a historic summer resort area, and many businesses are closed, as well as summer homes. As a top global summer destination, we hope you will have an opportunity to revisit the area and the hotel.

Most sincerely,
The Entire Staff of the Holiday Inn Express - At the Bridge, Mackinaw City MI
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293 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • English first
  • German first
  • Any
English first
Kalamazoo, Michigan
Top Contributor
51 reviews 51 reviews
49 hotel reviews
Reviews in 42 cities Reviews in 42 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed February 20, 2013

Holiday Inn Express Mackinaw City was a nice place to stay~! Clean rooms and friendly staff... Breakfast Bar Attendant was very friendly - the breakfast bar was fully stocked and had a great variety.
I didn't use the pool, but it looked to be kept in good shape.
I asked for a free upgrade and Boom!... 3rd floor looking at the 8th Wonder of the World... the Mackinaw Bridge! What a great off season deal... will stay there again for sure...

Room Tip: higher floor would have less foot traffic noise.
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  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, February 26, 2013
Dear Guest,

Thank you for taking the time to express your experience, at the Holiday Inn Express, At the Bridge. Our success is measured by the quality of service we extend to our guests. The entire staff, at the Holiday Inn Express, in Mackinaw City, strives to help each guest Stay Comfortable and Stay Satisfied. The principle goal of our hotel is to provide dependable service to our guests, with a friendly staff and quality amenities for your convenience. We are happy that we were able to hook you up!

Most sincerely, D Ruff
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Negaunee, Michigan, United States
1 review
5 of 5 stars Reviewed January 18, 2013

My brother and I were having car issues as we came across the bridge into the lower peninsula. While waiting for a tow truck the Holiday Inn staff was extremely gracious in allowing us to stay in their lobby. They offered us coffee and food and even allowed us to use their wi-fi. From now on I only plan to stay at Holiday Inn locations if I'm ever in the need of a hotel room. Thanks again!

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, January 30, 2013
Dear Justin M,

Thank you for the kind words. The entire team, at the Holiday Inn Express "At the Bridge", takes pride in applying their hospitality skills, at any opportunity. We are pleased we were able to make you and your brother Stay Comfortable and Stay Connected, while waiting for assistance with your vehicle.

Most sincerely,
D. Ruff - General Manager
Holiday Inn Express, Mackinaw City MI
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Carrington, North Dakota
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 21, 2012

We stayed during the off season and had a rough day with car trouble and needed a soak in the hot tub but by the time we finally got there the pool room was shut down but the staff was kind enough to up grade us at no extra cost to a whirlpool room. The room was very comfortable and had an excellent view of the bridge all lit up at night, the staff was very friendly and very helpful. When we are in the area again we will definitely choose this hotel again!

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, January 30, 2013
Dear Guest,

The entire team, at the Holiday Inn Express - at the Bridge, is delighted to have had the opportunity to ease the challenge that you encountered, during your travels. It is our goal to do the very best, to make all our guests, Stay Comfortable, Stay Relaxed and Stay Satisfied, while staying with us. We hope things have smoothed out for you and look forward to having you has our guest, sometime in the near future.

Most sincerely,
D Ruff - General Mgr
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Midland, Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed December 5, 2012

I didn't even get a chance to stay but I probably won't now anyway. I had a family emergency come up and need to cancel my reservation. I canceled at 9 am on the day I was to arrive. The front desk agaent that answered the phone let me know that I needed to call 24hrs ahead of time and I would still be charged. Eventually she did cancel my room without charge but in the process was rude and not understanding.

  • Stayed November 2012, traveled with family
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, December 17, 2012
Dear Miss Y,

We are sorry that you had a family emergency and were unable to stay with us. Even though there is a 24 hour cancellation policy, we do our best to make considerations, as we did in your case, no penalties or charges were incurred. On behalf of myself and the entire team, at the Holiday Inn Express, in Mackinaw City, MI, we hope all is well in your family for the holiday season.

Most sincerely,
D~ Ruff - General Mgr
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Manistee
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 10, 2012 via mobile

I found staff to be friendly and interested in the quality of my stay. The continental breakfast had a good selection of food from warm offerings (biscuits and gravy, etc.) to fruit. Rooms were very clean and the price was fair.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, February 1, 2013
Dear martymanistee,

As the General Manager of the Holiday Inn Express, "At the Bridge", I am proud that you found the staff to not only be friendly, but that they truly showed interest in the quality of your stay. We strive to make every guest, under positive or negative circumstances, to feel genuine hospitality. On behalf of the entire team, we sincerely appreciate your patronage and hope to have you as a guest, in the near future.

Best regards,
D~ Ruff
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Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 6, 2012 via mobile

I stayed here for work and though the front desk was very busy when we arrived the staff was friendly and accommodating. Breakfast was great and the hotel is very clean and comfortable. The room was spacious and even had a small balcony.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIEMC, General Manager at Holiday Inn Express Mackinaw City, responded to this review, February 1, 2013
Dear saomurphy,

Thank you for your gracious review. The entire staff at the Holiday Inn Express, "At the Bridge", truly appreciates the opportunity to have you as our guest. We look forward your next vist to the Straits area and hope you stop in to see what's new at the Inn. New updates are in progress for 2013 and beyond!

Most sincerely,
D~ Ruff, General Mgr
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Additional Information about Holiday Inn Express Mackinaw City

Address: 364 Louvigny, Mackinaw City, MI 49701
Phone Number:
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Best Value Hotel in Mackinaw City
#5 Romantic Hotel in Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Mackinaw City 3*
Number of rooms: 102
Official Description (provided by the hotel):
Open all year! Clean, Comfortable & Affordable! Choose the Holiday Inn Express in Mackinaw City for your next visit. We are close to area attractions, shopping and dining. An easy walk to the shore of the Straits of Mackinac where Lakes Huron & Michigan meet, walk under the Mighty Mackinac Bridge or sit in the park and enjoy the sunset over the water. Large indoor heated pool, sauna, hot tub & fitness room. Free hot breakfast featuring over 25 fresh & delicious items. Seasonal shuttles to casino & ferries. Well-lit interior corridors, elevator & 24-hour desk staff. Every room has a microwave, minifridge & coffee maker.Mackinaw City offers Mill Creek Discovery Park, Colonial Fort Michilimackinac, Old Point Lighthouse, Jack Pine Lumber Jack Show, Mackinaw Crossings Shopping Outlet with Free Light Show, Sunset Boat Cruises, McGulpin Point Lighthouse, International Dark Sky Park Programs, Lighthouse Cruises, Disc Golf, Geocaching & so much more to discover!Our staff anticipates your needs and looks forward to introducing you to the magic of Mackinaw! ... more   less 
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Also Known As:
Holiday Inn Express Mackinaw City Hotel Mackinaw City
Holiday Inn Mackinaw City
Mackinaw City Holiday Inn

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