My boyfriend picked the hotel on our recent weekend getaway to Mackinac. He was drawn in by the price, the fact that there was a "indoor pool", and that they offered a continental breakfast. When we pulled in to the motel I didn't have high hopes. Walked in to the lobby to find every surface covered in cat hair and a cat jumping up on the counters, all over the sofas, etc. I didn't even want to set my bag down. Not the warm greeting someone with cat allergies needs. The room was ok - no signs of cat hair, at least. Bed/bedding was quite comfortable and contemporary. Decor was dated, but I didn't expect anything too fancy from Mackinaw City, especially for the price. TV was old and the reception often poor. Would have appreciated more outlets or powerstrips for charging the cell phones, iPad, electric razor, etc.
Hotel is very close to a couple ferry lines. In fact we walked back to the hotel when the ferry returned to dock rather than waiting for the shuttle to drop us off. There's a sidewalk the whole way, but you do have to cross two main roads to get back to the hotel. When we got back to the parking lot, we found a note on my windshield stating the housekeeping cart had been blown into my car while we were away. There must have been a hurricane while we were on the island. We found a fairly sizable dent on the front drivers side fender and a large divot and scuffs on the factory chrome rim. Not cheap repairs! Guess the Thunderbird Inn really did leave an impression. It's been almost a month and the hotel's insurance company has yet to even acknowledge the incident, let alone pay out so I can repair my damaged "baby". The manager was very nice and apologetic about the whole thing, but that doesn't fix the $1500 damage done.
If housekeeping had kept better control of their cart, this hotel would easily earn an extra point or two on the ratings scale. If you do chance it and stay here, park as far away from your room as possible. We will not be returning.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
September 17, 2012
Once again I would like to apologize for the cart. There was not a hurricane but it was a very windy day. We have taken way more preventable measures to ensure this does not happen again. If you are still having issues with the insurance company please call me and I will do whatever I can to assist you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.