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“Kudos to Best Western Dockside” 5 of 5 stars
Review of BEST WESTERN PLUS Dockside Waterfront Inn

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BEST WESTERN PLUS Dockside Waterfront Inn
2.5 of 5 Hotel   |   505 S Huron St, Mackinaw City, MI 49701   |  
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Ranked #10 of 41 Hotels in Mackinaw City
Antioch, IL
2 reviews
13 helpful votes 13 helpful votes
“Kudos to Best Western Dockside”
5 of 5 stars Reviewed August 23, 2005

On a recent trip to Mackinaw City my family and I had reservations at the Best Western Dockside. When we arrived we were informed that the beds in the room reserved for us had ruined by the previous occupants. With no other rooms available Best Western arranged for us to stay at the Hamilton Inn Select just down the street. They voluntarily paid the difference in price and a major potential problem was avoided. Kudos to “Anna” at Best Western Dockside for her diligence in not leaving my family high and dry after a long day on the road. My only regret is that we didn’t get a chance to stay at the Best Western Dockside as originally planned.

Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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408 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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A TripAdvisor Member
1 of 5 stars Reviewed August 16, 2005

My husband has severe mold allergies and if the musty and out-dated lobby were a pre-cursor to what we should expect for our rooms, then we would have to find other accommodations. I explained my concern to the girl behind the desk and she explained that the rooms (our room was 121) had all been recently remodeled and were very nice, she also explained I couldn’t get my money back($225)regardless, because of the 72 hour cancellation policy.

We entered a dingy and unsanitary room that was filled with noxious, moldy air. My husband and I tried to make the best of a dreadful situation and thought we could “stick it out”. The room was anything but “recently remodeled”, stained carpet, grimy bed covers, a continuously running toilet (with a broken and unhygienic seat), and the intense, deafening roar from the broken air conditioner.

Needless to say my husband had an allergic reaction and we had to leave within three hours. When we called the next day to get our money back--the manager was absolutely ranting and said he had an asthma attack due to some "other activity" and then flat out refused to give us our money or an apology.

BUYER BEWARE!!!

  • Stayed August 2005
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed August 13, 2005

I recently stayed at the Best Western Dockside and it was great. The hotel staff were quick to get us checked in and were very nice. They were willing to help out in any way such as giving us ideas for touring, eating, shopping, and lots more. Our room was great too. We stayed in a lake front room. It had a beautiful view of the bay, tempurpedic beds, lots of towels, and was very clean. What was also great about this hotel is that it is the closest hotels to all of the downtown attractions; shopping, touring, and lots of great restaurants. The hotel, the staff, and the city was such a great place to take a vacation. We will be staying at the Best Western Dockside when we return to Mackinaw City.

  • Stayed August 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed August 13, 2005

My family and i stayed at the Econo Lodge a little while ago and it was fantastic. There was a playground and a basketball court, it even offered free access to an indoor waterpark that the kids just loved. Our room was great, clean and perfect. It even offered a free hot breakfast for the whole family with food that you would not expect at a hotel. The hotel staff was more than helpful with great customer service. The hotel was in walking distance of everything so we never had to get in the car for anything. This hotel was just the best place for a family vacation that the next time we are in Mackinaw City we are going to stay at the Econo Lodge Bayview.

  • Stayed August 2005
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN PLUS Dockside Waterfront Inn

Address: 505 S Huron St, Mackinaw City, MI 49701
Phone Number:
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Dockside Waterfront Inn 2.5*
Number of rooms: 113
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Also Known As:
Best Western Dockside Waterfront Hotel Mackinaw City
Best Western Mackinaw City
Mackinaw City Best Western

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