We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Two night pleasure stay” 3 of 5 stars
Review of BEST WESTERN PLUS Dockside Waterfront Inn

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added BEST WESTERN PLUS Dockside Waterfront Inn to your Saves list
BEST WESTERN PLUS Dockside Waterfront Inn
2.5 of 5 Hotel   |   505 S Huron St, Mackinaw City, MI 49701   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Offers & Announcements
Save up to 20%
Ranked #11 of 41 Hotels in Mackinaw City
Swanton, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Two night pleasure stay”
3 of 5 stars Reviewed September 13, 2013

Ok place for a short stay. No big complaints. The place is a bit tired but the room was acceptable. Staff could have been more friendly when checking in but they were capable. Good location from which to explore the city. The slightly off-season rate helped the overall value. I would stay here again if I could not find a better value...however, I would look for that value first.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, October 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-436-5001.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

406 reviews from our community

Traveler rating
    135
    132
    63
    46
    30
See reviews for
131
165
11
7
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Lapeer, Michigan
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 11, 2013

When we visit Mackinaw City MI, we almost always stay at this hotel. It's not a 5 star resort, but the rooms always seem clean enough and staff is friendly. Pool area is clean, but because the hot tub is so large, more jets should have been used, it's just a gentle swirl of the water. When we go with more family we use their "suite" room, which is two hotel rooms joined together by one outside door. There's ample room with I believe 4 queen beds and also a sofa sleeper, plus two full bathrooms. This time we went we had a small group and reserved individual rooms on the water. The view is nice, hearing the water is nice and watching the sunrise is nice. The only drawback I had on the water rooms, and maybe other rooms that aren't suites? was that the bathroom sink/mirror was outside of the actual toilet/shower room. I like everything in one room for a little more privacy but that's just me. Breakfast was decent considering it was free, make your own waffles, powdered eggs, sausage, biscuits, gravy, cereal, etc. I won't complain about it because a lot of the tourist towns are moving away from continental breakfast costing more money by having to eat out. We will stay here again with no problem.

Room Tip: Obviously water rooms come with a nicer view, but also with a higher price tag, go off season to sav...
See more room tips
  • Stayed September 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, October 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-436-5001.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
warren, Michigan
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 9, 2013

This hotel has a great view of the lake and the room was very clean and inviting when we opened the door. We chose this hotel because we like the Best western chain. The beds were very comfortable and overall the room was very nice. They had a hot breakfast in the morning that was very good also. The only complaint I have was of the front desk clerks, they were very unfriendly, The one girl told me they did not have a room at a rate I was just quoted by phone and when I confronted her with this info she said "Oh let me ask the other girl" Well, then she had that room at the rate. Also upon check in and check out no one was smiling or thankful that we stayed there. Terrible customer service!!!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, October 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-436-5001.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed September 8, 2013

Enjoyed our stay although I don't recommend the breakfast there, unless you stick to coffee and toast. Bed uncomfortable and a.c. extremely noisy, but overall, beautiful appearance and great view of the lake.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, October 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-436-5001.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lowell, United States
1 review
5 of 5 stars Reviewed September 7, 2013

This is a wonderful hotel. We have stayed many places in this city and this is the best hotel in that area we have ever stayed at. If you are planning to walk the Mackinac bridge on Labor Day it is the closet hotel to the buses.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, October 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milford, Michigan
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 4, 2013

If you want a great location to downtown Mackinaw City You should stay there. The only negative was despite the booking website description of a "balcony" with a view they put us on a walkout that is partially underground. They did change our room the next day and We had a nice balcony view.

Room Tip: Balcony with a view is a must.
See more room tips
  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, October 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 231-436-5001.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bergen County, NJ
Senior Contributor
31 reviews 31 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed September 4, 2013

This is probably the best choice in Mackinaw City. The location is great. Right on the beach, next to the dock, a short walk to the ferries and into town. We were advised by a friend to pay the extra for a beach view room and it was definitely worth it. We could sit on our small terrace and enjoy the lovely view. At night,we had a great view of a blue moon over the water. The beach had plenty of available lounges to use. The room was large and clean. My only complaint is that they advertise a wonderful breakfast, but we stayed at Hampton Inns and a Country Inn and Suites on our trip and both had better breakfasts. There was no yogurt, fresh fruit, or fresh muffins. Canned fruit and some sugar donuts to accompany the usual breakfasts offered by these types of hotels.

Room Tip: Pay for the beach view rooms. Quieter and lovely view.
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Anna L, General Manager at BEST WESTERN PLUS Dockside Waterfront Inn, responded to this review, October 2, 2014
Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 231-436-5001.


Sincerely,

Anna Lieghio
General Manager
BEST WESTERN PLUS Dockside Waterfront Inn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to BEST WESTERN PLUS Dockside Waterfront Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS Dockside Waterfront Inn

Address: 505 S Huron St, Mackinaw City, MI 49701
Phone Number:
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 On the Beach Hotel in Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — BEST WESTERN PLUS Dockside Waterfront Inn 2.5*
Number of rooms: 113
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Orbitz, Cheap Tickets, Priceline, TripOnline SA and Odigeo so you can book your BEST WESTERN PLUS Dockside Waterfront Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Dockside Waterfront Hotel Mackinaw City
Best Western Mackinaw City
Mackinaw City Best Western

Owners: What's your side of the story?

If you own or manage BEST WESTERN PLUS Dockside Waterfront Inn, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.