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“better rest somewhere else” 3 of 5 stars
Review of Americas Best Value Inn Mackinaw City

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Americas Best Value Inn Mackinaw City
2.0 of 5 Hotel   |   112 Old US Hwy 31, Mackinaw City, MI 49701   |  
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Ranked #24 of 41 Hotels in Mackinaw City
holland, mi
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“better rest somewhere else”
3 of 5 stars Reviewed October 10, 2012

we were there on oct.6. the heater's fan was so loud that we had to turn it off and sleep through 59 degrees (cold bathroom at 3 a.m. on a bare butt) and turn it back on at 6 am so it would be comfortable to dressed and get into a warm car.(temp was 42 degrees that day) we went there purely based on $. it was the least expensive (44.$) next time we'll opt for the extra somewhere else. on a good side, the mattresses were comfortable and they had a breakfast room for guests. ( coffee, juice, milk, bisquits and gravy, bagels, fresh made waffles, muffins, and fruit)

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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113 reviews from our community

Traveler rating
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    15
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    31
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41
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • English first
  • German first
  • Japanese first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed September 30, 2012

We made a spur of the moment decision to see Mackinaw City and this hotel was the first we came to. It's right off of I-75, so it super easy to find. It's not right downtown, so its not so congested. Rates were resonable, since it was after Labor Day, so we decided to stay. Breakfast was good, everything was well stocked. The rooms deffiently are dated; ours was clean, which is what I care about. The employees are all really nice and they are locals too!! So, if you have questions, they are a great resource. Their breakfast room is always opened with drinks and they have outdoor seating (as well as indoor) which I bet is great in the Summer. Overall we had a great experience here and cant wait to come back next year and try out their grills too!!

  • Stayed September 2012
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven C, Manager at Americas Best Value Inn Mackinaw City, responded to this review, October 4, 2012
I am very pleased to hear that your stay with us was enjoyable and we are happy to hear that our rooms met your standards. Our main focus is always the cleanliness of our rooms, our friendly customer service and offering a great value to our guests. We look forward to seeing you again next season!
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Brighton, Michigan
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 29, 2012

i stayed here 2 times and both times great. i have friends that work on the island so i stayed on the island many times but the last two visits i was strapped for cash so i saw this hotel and i will NOT stay at another hotel when i visit mackinaw. i didnt want the same old fast food so Steven and zach told me where they go to eat or just a night out. i read the other reviews i saw NO bed bugs, the towles were totally clen and i called at 1 am because stupid me knocked the towles in the jacucci and zack came to my room with no problem with in 10 min. the water temp was perfect for a relaxing after a busey day on the isalnd. IF YOU VISIT MACKINAW CITY STAY AT AMERICAS BEST VALUE INN.

  • Stayed September 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven C, Manager at Americas Best Value Inn Mackinaw City, responded to this review, October 4, 2012
Thank you Robert for your response. Its always nice to get a "pat on the back" for our service. I am pleased to hear that each of your stays with us have exceeded your satisfaction. We look forward to having you visit us again.
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Shell Lake, WI
Level Contributor
45 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed September 26, 2012

We stayed the weekend of the 14th also. Our room was fine - no bugs, no bad bedding! It is an older motel. The carpeting is old style as are the bedspreads, but the room was clean and comfortable. A little more care could be taken with vacummng by using the wand to get along the wall etc. It was chilly in the evening and the heat worked fine. The hotel is not fancy, but if you are just looking for a place to sleep and watch a little tv, it wll suffice. Who spends a lot of tiem at the motel when you're in Mackinaw City anyways?!? It is at the south end of town in a quiet location on the edge of the city. They offer a continental breakfast which is average - b&g, make your own waffels. they did run out of coffee and "had to defrost more"? The O.J. was watered down. But, there were still a lot of people there every morning enjoying it. I got a "buy 2 nites, stay a 3rd free" deal so that is why I stayed there. If I were to pay full price, I would probably pay a little more and stay at one of the motels on Lake Huron.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven C, Manager at Americas Best Value Inn Mackinaw City, responded to this review, October 4, 2012
Thank you for your response. I am only sorry that we didn't exceed your expectations. We pride ourselves on clean, affordable accommodations and better care is needed to insure guest satisfaction. I hope that you will consider staying with us again, so we can have a second chance at providing you with our great customer service and cleanliness.
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Midland, Michigan, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 17, 2012

As of Friday, 14th at 12 o'clock in the morning the America's Best Value Inn had bed bugs in at least two of it's rooms on the second floor. And when we told them that there was bed bugs that looked at us like we where dum and did get there act together until we said " we let everyone in the complex know there is a bed bug infesation." They were not customer friendly and did not make any form of imberstment for the inconvence. So, I strongly advise anyone considering this hotel/inn to look else where. They are extremely under hotel health code violations if they have bed bugs and didn't really care to do anything until someone wants to make a big scene. Most of the things were broken hot tube, reck room was closed and we where suppost to have bottom floor because we have people with bad knees and they gave it to another group after telling use we would have the bottom floor. So, service aka not good at all, honestly how ever runs the hotel should go back to school for hotel managemnet because there is NO customer services.

  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven C, Manager at Americas Best Value Inn Mackinaw City, responded to this review, October 4, 2012
I would like to sincerely apologize for your stay here. We take every guest complaint seriously, and this was no exception. Upon your call we were able to give you several options; one of which was finding you new accommodations with a full refund. You opted to stay. For your troubles, we did issue a refund on your rooms which was made aware upon check out. We have since called in professionals to inspect for pests in all rooms as to ensure we have no problem. Again, I do apologize for your stay as we failed to meet your standards.
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Chicago, Illinois
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed September 5, 2012

Its pretty poorly managed place. Good location very close to the cruises to island, but it pretty badly managed. Torn bedsheets, lights not working, shower is either tooo hot or tooo cold, dirty towels.. the list goes on. The front-desk was helpful though.

  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven C, Manager at Americas Best Value Inn Mackinaw City, responded to this review, October 4, 2012
I would like to apologize for the problems with your room. We try very hard to ensure guest satisfaction. We rotate out any stained or torn linen regularly, but unfortunately we missed some. Light bulbs do burn out and we would have replaced them had we known. Again, I am sorry we didn't wow you. Hopefully you will consider staying with us again; giving us a chance to show your our superior service.
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Grand Rapids, Michigan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed September 3, 2012

Stayed for 2 nights over the Labor Day weekend. I have never stayed in a dirtier room! The toliet had not been cleaned in what seemed like weeks. Towels were so stained and filthy I didn't even want to use one. The pool had the biggest hairball (and bandaids) floating in it. Carpet was filthy and was not even vacuumed when we got in there. I had to go to the front desk and ask for it to be vacuumed. Comforters had stains all over them. They know how many quests were scheduled to stay there for the holiday weekend, yet had one toaster and one waffle maker for the all the guests. Ran out of food for breakfast. Months of dust on the bathroom fan and hanging lamp! I don't mind staying at a place that's a little older, but there's no excuse for a room to be filthy! Spend a few dollars more and stay somewhere that you don't feel dirty even after taking a shower.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Steven C, Manager at Americas Best Value Inn Mackinaw City, responded to this review, September 4, 2012
I would like to apologize for your recent stay at our property. What you describe should not have occurred. Our main focus is always the cleanliness of our rooms and our property. I will be talking with all my housekeeping staff to look into how we can improve our level of service. Let me assure you that action will be taken to correct these problems.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Americas Best Value Inn Mackinaw City

Address: 112 Old US Hwy 31, Mackinaw City, MI 49701
Phone Number:
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #24 of 41 Hotels in Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Americas Best Value Inn Mackinaw City 2*
Number of rooms: 40
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