Our group of 14 travelers booked 4 rooms total. Big mistake!!
My room wasn't ready 1/2hour after check-in time. The cot that we requested wasn't brought in to us until 10:30 p.m. The rooms all were extremely dirty, with bugs, spiders, cobwebs. The stained carpets were not vacuumed. The sink in one room backed up. The deadbolts on the doors were broken. The sheets had hair and food crumbs on them. The sheets didn't fit the bed--we woke up on top of the small mattress pad. The pillows were very flat.
As if the conditions of our rooms weren't bad enough, we also had to deal with a party going on in the parking lot. The staff allowed it to continue. Finally, we had to ask them to disband and also had to ask the guests in next room to quiet down. We didn't sleep a wink between the noise and the bugs crawling around.
We had to reserve rooms at a different hotel in the morning and notified the management of our situation. They refused to credit our accounts and the owner refused to call us or meet with us to discuss the issues or to view the photos that we took of the rooms. Since I personally paid cash up front for my room, for two nights, I am out my money. Hopefully the rest of my family will be able to receive a credit for the second night, as they contest the charges with their credit card companies. We weren't asking for both nights free, just a credit for the second night that we couldn't possibly endure. We have filed a complaint with the chamber of commerce in that city.
Traveler beware. Don't trust the pictures or virtual tours on the websites. Stay at a reputable hotel.