We live in Sault Ste Marie and decided to take our grandchildren to an overnight stay at an indoor water park near by for Easter. The only motel we could find that was open during the off season was the comfort suites in Mackinaw City, Mi. Even though the reviews of this motel were terrible and many people had mentioned how bad this place was - we decided to call the motel and see for sure what was going in. The desk clerk assured us that the only people that put in reviews are the few that are disappointed - all the good you never hear about . So, we went ahead and reserved a 200.00 a night suite - thinking we will have the best. Well, not sure if the comfort suites is a franchise or what- but, what a disappointment. The room was small - for a suite - fire alarm detector wires were hanging from the ceiling, no detector at all. Half the lamps did not work and it was dirty!!!!!! Basically we were there for the kids so headed to the watermark. The swimming pool was so dirty that when the kids threw in their diving objects to dive for - we never saw them again - not even with goggles on . Took the girls to the bathroom - no toilet paper - no comfort suite staff in the pool to tell this to. Reported this to front desk later in the day. Big sign saying no entry without armbands of the day. What a joke - many more people in play area without bands then with bands. Very dirty area - definitey not a family area - anyone who wanted in got in. Took kids back to the room - made sure they had baths to wash off all the dirty water - to very slow drains - took 45 minutes to drain the bath tub. Breakfast was OK- no complaints at all there. Now back to the waterpark - it opened at 10:00 - check out 11:00- again a mass of kids running around with no armbands and no discipline. Looked in girls bathroom - still no toilet paper and filthy. Should have used my first intuition and left, but, this is what we had come for - so off go the kids to play. Within minutes our 6 year old was going down a slide - down came a bigger child rammed him and he hit his face into the slide - split open his chin and we are on our way back to the ER in the Soo were he received stitches. Again no staff monitoring this area. We like many others will never return to this motel - we have stayed at many comfort suites and have never seen anything like this-gives Comfort Suites a very bad name which is not the case.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Orbitz, Travelocity, Odigeo and Agoda so you can book your Crown Choice Inn & Suites Lakeview & Waterpark reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Comfort Suites - Mackinaw City Hotel Mackinaw City
- Mackinaw City Comfort Suites