We stayed at Comfort Suites October 21-23rd. We were booked at the Clarion, but due to some renovations they moved are whole family over to the Comfort Suites. We had three separate families staying and we all agreed it was a good move. We had rooms with a King bed, Queen bed and the sleeper sofa in the sitting room. The beds were comfortable and the room & bathroom were clean. The water park with nice for my kids. Since we were there at the end of the tourists season it seemed like we had the water park and pretty much the hotel all to ourselves. We had children ranging in age from 4-17 and they all really enjoyed the water park. It was also kept pretty clean and stocked well with towels, The hot tub is huge, the size of a small pool and all the adults enjoyed that as well. The breakfast was ok. Due to it being the end of the season we had to walk down the street to Hamlin. The weather was nice and we didn't really mind the quick walk to get there.
The one downside to the whole trip was the fact that a very dear stuffed animal was left at the hotel and the front desk staff was very dismissive and unhelpful. I know that may seem like a trivial thing to some, but to parents traveling with children and their favorite bedtime animal you understand how traumatic it can be. As soon as we returned home and realized it I called the hotel immediately. I was able to tell them which room and exactly where in the room the dog was. They informed me the maids had not turned anything in. I again stated exactly where it was left and asked if they could ask the maids. They said "no, they didn't turn anything in and we can't ask them". I asked if it could possibly be in with the laundry and could they ask the laundry if they came across it. The gentleman on the phone said "well, I guess I could ask..." I asked if he was calling today and should I call back at certain time. He said he would call them and call me back with an answer. Of course I never received a call back and when I called again the next day the second person knew nothing about it and stated that if nothing was turned in by the maids then there was nothing they could do and wouldn't even ask the maids about it. I fully realize that I am the one who left it in the room and was willing to pay the postage to have them send it to me, but I'm just shocked that the hotel refused to even ask the maids if they had come across it. They refused to even make an attempt to help us out and were extremely dismissive in their attitude.
- Also Known As:
- Comfort Suites - Mackinaw City Hotel Mackinaw City
- Comfort Suites - Mackinaw City Hotel
- Comfort Suites Mackinaw City
- Mackinaw City Comfort Suites
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