We booked this hotel by phone with Travelocity customer service. They told us it was rated '4'. We were shocked to find that this hotel is probably the worst hotel in Mackinaw. When we checked into the hotel, we went immediately to the internet to read the reviews. The hotel manager was even surprised of the 4 rating! The hotel is attached to the Comfort Inn and they share the breakfast, fitness and recreation/swim area. That's why it is crowded. We also heard that the hotel had changed ownership a number of times, thus the state of disrepair. Yes, the room was clean, but it was sparse. We travel with a computer because we take 'working' holidays. There wasnt a desk or a chair to work on the computer. We put our suitcases on the floor in order to use the small bench for our computer. There was a shabby old side chair, bed, and small dresser with tv. The front desk were kind enuf to lend us a desk chair from the lobby! All-in-all I think that the hotel should be upfront with their customers - tell them that it is currently under new ownership, that they are renovating, etc. There is absolutely no way that the rating should be a 4. If you read the reviews, most are either negative or they are warning people that the hotel is decent enuf, but looks like it is in disrepair.....nice that people are concerned, but we paid alot of money ($98 for king size bed) - we could have gotten much more for our money at the many other hotels on the same street. I think that Travelocity should be responsible for helping their customers make a knowledgeable decision - this is not the case with this hotel. I complained to Travelocity and they told me that they rated the hotel after getting the customer reviews, but did they read them??
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