Recently our family stayed at the Hamilton Inn Select in Mackinaw, MI. Two hours before our arrival via car, my wife used our AAA Travel Guide to locate a suitable place to stay. Based on the accomodations, free Internet Access, water park, indoor pool, etc., we decided to stay at the Hamilton Inn Select for two nights. Upon entering our room it had a foul smell. The manager said they did not have another room but would bring up an electronic air freshner. We then proceeded to the water park, where we found the water park was more suited for children under the age of 7 and not teenagers. We went back to the hotel and told the manager that the water park did not meet our expecations and told him that we would bite the bullet and stay the first night but we wanted to cancel our reservation for the second night. At this point the manager said that he could not do that as this is the time they need to make money and that we did not cancel within 72 hours. I told him how could we cancel within 72 hours when we just made the reservations over the cell phone two hours ago. He still would not let us cancel. Frustrated, we then decided to let the kids swim in the pool. While the kids were down at the pool I decided to hook up my notebook computer to the free wireless Internet. It did not work. I called the front desk and they stated that the Internet had been out for two days. I asked them if they would credit our account by $10. They said they could not do that. At that point the room door opened and our two children said that the pool was filthy. I then went to locate my wife and found her speaking with the manager. I told him that the Internet was not working when he told me that I should call SBC. I reminded him that I was the customer. My wife than told him that the pool was filthy and at this time he snapped back and said my wife had been telling nothing but lies ever since we arrived. He then told my wife the reason our room smelled was because of our family. At this point we were both livid and could not believe how unprofessional he was. My wife then took me to the pool area so I could see how dirty the water was. You could not even see the bottom of the pool. During this time my wife began to speak with another family and which point the manager said she was causing a disturbance. The manager then yelled and said that he was going to call the police and have us arrested. He then left and returned with a cart and began to proceed to our room to gather our luggage. He said he was evicting us. I told him not to enter the room as our children were in the room. I told him we would gladly leave as this had been one of our worst experiences traveling. The manager billed our credit card for the first night, $165 for our three hours of hell. We are disputing the charge with our credit company. I would advise anyone contemplating a stay at this hotel to first check the accomodations including the room and pool water before signed a contract. They really do not value the customer. Even though it was nearly 10pm we decided that we had enough of Mackinaw and left town without going to the Island the next day. We will never go back.
- Also Known As:
- Hamilton Inn Select - Beachfront Hotel Mackinaw City
- Hamilton Inn Select - Beachfront Hotel
- Hamilton Hotel Mackinaw City
- Hamilton Hotel Select Beachfront
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