We came down to the Hamilton Inn for one night with a group of 15 year old hockey players. We came on a bus and they were prepared to attack us as we checked in! They made us all sign a waiver that the kids HAD to be in there rooms at 9:00PM and that they were also not allowed in the pool area after 9:00PM!! We checked in and were charged $30 more then any of the other families in our group! We told them that we had a group rate but they insisted that our room was more because it was a lakeview room! Lakeview room!!!??? It is a view of a white, snow covered field right now!! I don't think we will be using the beach - really!!?? Finally, after some convincing and arguing with the rude and very obnoxious front desk staff, they decided to only charge us $10 more - whatever! I will NEVER stay here again EVER!!!
The front desk staff also failed to tell any of us in our group that if you stay at the Hamilton Inn you have access to an indoor waterpark that is across the street. This really upset me because my 11 year old daughter was also with us and would have enjoyed the waterpark. Just very poor customer service - very sad.
My son and I did decide to go down to the pool area and sorry but the pool area was very, very dirty. Big hairballs in the hot tub and my son actually was hurt in the hot tub on one of the jets that was broken. There was a huge vent that was exposed too and the screen was broken that was supposed to be over it. A little kid could definately fall through!!!
The internet connection in the hotel is totally non-existent, so if you need to do any work, forget it! The breakfast was ok, typical breakfast, nothing special. Rooms at this hotel were just like any other Super8 or Comfort Inn - not great.
Some of the front desk staff in this hotel were very, very rude and very unprofessional. I was also surprised that they weren't wearing any kind of matching t-shirts or uniforms - one front desk lady actually had a t-shirt on that said "Go Jamaica" - very sloppy.
I would NOT stay here again! Just very unprofessional and very rude. There is many, many other places to stay in Mackinaw City that are much nicer then this crabby place. GO SOMEWHERE ELSE!!!!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.