First I will say the hotel overall is nice - however, the staff is terrible. The older guy behind the front desk does nothing but complain and bark orders to the guests. We booked this hotel two weekends in a row for hockey trips...and in Mackinaw City there aren't many other options during the winter. The first weekend we arrived to a down computer system so check in took forever - we were assigned two rooms that both had guests in them before finally getting a room that was open. Since the computer being down wasn't really our fault you would have thought they might try to be a bit nicer and more helpful - instead the staff were basically rude. One of our parents were told they never made a reservation and when he told them the day he called, they said that "they record every phone call and will check the log that day". He wound up getting a room but the arguing was non-stop. There is a special check in sheet that applies only to hockey teams (you are prohibited from bringing a mini stick into the hotel). There is a curfew for hockey players - they have to be in their room by 9 PM. We used the community room one evening to have a few drinks and snacks and were told by the staff that we had to vaccuum the room before we left. That was a first for us.
The following trip we were treated just about the same - in the pool area they were out of towels so I asked my son to go to the front desk to let them know. They told him they were "too busy" to put any more out. When we were getting ready to go to dinner I was at the front desk and once again our front desk friend was complaining about the guests using "too many towels" and that's why they were out all the time. Seriously?
We returned from dinner to use the community room once again and found several kids & parents having a Nerf gun war - tables were turned over and discs and Nerf bullets were everywhere along with the associated mayhem (I am not saying hockey kids don't make noise, but these folks didn't have to sign any forms - they weren't one of those noisy hockey teams). My wife went downstairs to look for one of the kids and was told by the front desk that she was being "too loud" walking down the stairs. She mentioned the Nerf gun folks and was told he would "look into it" which never happened.
Overall, if you don't mind being treated really rude in trade for a decent room, book it here - if you are a hockey team I would find another place to stay.
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- Also Known As:
- Hamilton Inn Select - Beachfront Hotel Mackinaw City
- Hamilton Hotel Mackinaw City
- Hamilton Hotel Select Beachfront