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“Adequate” 4 of 5 stars
Review of Hamilton Inn Select - Beachfront

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Hamilton Inn Select - Beachfront
3.0 of 5 Hotel   |   701 South Huron, Mackinaw City, MI 49701   |  
Hotel amenities
Ranked #17 of 41 hotels in Mackinaw City
North Muskegon, Michigan, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“Adequate”
4 of 5 stars Reviewed October 25, 2012

We stayed recently for five nights at this property. It was certainly adequate. It is a little outdated and worn, but clean. It was fairly comfortable. The rail on the balcony needs help, so don't lean on it. Breakfast was O.K. But the same. If you eat meat, you will get full, but it does not vary. Housekeeping were great, but front desk staff needed some help. We used it as a base to go out n day trips. Be aware, the water parks they advertise are not water parks, so don't get excited, unless you have children. We'd stay again, but, would probably check out other places first.

Room Tip: Get a second story room, water side for the best views.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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448 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
Date | Rating
  • English first
  • Any
English first
Battle Creek, Michigan
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 23, 2012

Front Desk associate was so extremely rude it was unbelievable. I have never been treated that way before at a hotel. This person constantly rolled their eyes, was annoyed and made me feel very unwelcome. I can't understand why this hotel would ever hire someone with such poor customer service skills. This situation tells a lot about this hotel if this is the kind of person they want to represent them as you are greeted. The FD associate was horrible and their rudeness bothered me for the remainder of the weekend. It is unfortunate for Hamilton to have such a poorly trained, rude front desk associate, who in my opinion needs to find a job outside of customer service. But considering what I have heard about this money hungry hotel I’m not sure why I was surprised and I should have listened and not went there to begin with.

  • Stayed September 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed October 22, 2012

Hotel itself was great. right next to ferry to island, rooms clean and large. Breakfast was good but again went to ask breakfast attendant a question and like to take my head off..all in all i would recommend, just don't expect much from staff on friendliness...

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Upnorth Michigan
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 23 cities Reviews in 23 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 19, 2012

Everything was good. Since we were there after the 'peak' season, the rate was good, as was the staff. The first floor room was fine. Yes - it's a little older hotel, but if you want a 5 Star, then go to the Grand Hotel on the Island. It may need some need wallpaper, but the beds were great, the internet great, and the breakfast is 'breakfast' - and it's included, so you can't complain. We've stayed in the area many, many times. There's much to choose from. If it had been summer, we probably would have chose something with a great beach. This hotel's beach is very rocky, but then again, you can't change Lake Huron's coast. The Star Line boat is right next door. Hope this helps.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Washington DC, District of Columbia
2 reviews
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed October 11, 2012

I am writing in regards to my experience with the staff at the Hamilton Inn Select Beachfront in Mackinaw City, Michigan on October 6, 2012. I have sent copies of this letter to both the hotel and the Mackinaw City Chamber of Tourism, in addition to posting it on all major review sites online, as I want to ensure that the owners actually see and address the situation.
My husband and I made reservations in June 2012 to stay for one night on October 6 at the Hamilton Inn Select Beachfront. I am the type of person who always plans ahead and is very organized. Prior to making any reservations, I always call the hotel themselves and get more information. In this case, I booked the hotel room online using my debit card. Prior to doing so, I called the hotel and was told that the card was only to reserve the room and that I could use any form of payment upon arriving at the hotel. I reserved the room online and received a confirmation number.
My husband and I flew from DC at 6am to the Grand Rapids, Michigan airport and drove to Mackinaw City. At approximately 6:30pm, when we were about an hour away, I looked at my phone and saw a missed call from the hotel had come in exactly 21 minutes ago. I immediately returned the call. When I asked to speak to the manager, I was informed that the call had been a courtesy call and that when our debit card was ran, it was declined. I offered to provide the new debit card number we have, but was told that our room had already been given away.
We made these reservations five months prior to our trip. A few months after I made the reservations, our debit card number was stolen and my bank had sent us new cards, which had new numbers. Both my husband and I travel frequently, and it is common to provide a credit card number to hold the room. Either the card is charged immediately, or is held until I arrive, and at that time I can chose to provide a form of payment as I choose. Never in my life have I had a hotel cancel a reservation made months in advance on the day of my arrival.
Had the hotel staff given me more than 20 minutes to return their phone call, I could have easily provided them with our new debit card number. The whole reason guests make a reservation is for ease of mind; when our card was stolen, the last thing on my mind was a reservation I made months ago. A reservation should mean that a guest is assured of a room upon arrival; if at that time they do not have a valid form of payment, the room can be given away. In this economy, vacation time and money are spent carefully, and customer service is a very large part of a business’s success.
I have never written a complaint letter before, and only do so because of the horrible experience my husband and I endured because of the staff at the Hamilton Inn Select. Instead of being helpful, the staff was beyond rude and condescending. They talked to each other about me, while I was still on the phone. When I realized that they really had given my room away and we had travelled 12 hours with no place to stay, they told me that they really couldn’t help me find a comparable room unless I was willing to pay $250, which would have been $100 more than our original reservation. Unfortunately, this was one of the busiest nights of the fall season, so most of the area hotels were booked.
In the end, we ended up being forced to stay in the Fairview Hotel, in a room in the very back end behind the pool. The room was old, dirty, and filled with the smell of chlorine from the pool, which we had to breathe all night as we tried to sleep. We had to pay about the same for the room we would have had at the Hamilton Inn had our reservation been honored. It was a horrific experience, and completely ruined our impression of Mackinaw City.
This is not an isolated incident. Numerous people have posted that they have had the same experience as we did, and have made a reservation only to not have the hotel staff honor it. Nothing is more upsetting than taking the time to plan ahead, and losing a room reservation the day you are travelling to your destination. If this practice really is necessary, I suggest that you either have guests pay for rooms at the time of reservation or try their cards 24 hours prior, so guests have time to provide you with an alternate form of payment if necessary, as it was in our case with our debit card having been stolen. Customer service is everything to people in today’s economy, and luckily we have review sites that allow us to share our experiences so that others do not have to go through what we did. After this experience, I will never stay at a Hamilton Inn again.

  • Stayed October 2012, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Waynesboro, Pennsylvania, United States
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed October 7, 2012

We had a first floor room, not my preference, hit fairly hard.....perhaps lots of use. The sign stated it was the newest hotel in town...not sure what this meant. We walked past many newer and nicer looking facilities on the same street. The bathroom was extremely small, poorly lit and our room did not look or feel very clean. We stayed two nites because when I called to make the reservation while driving from Wisconsin Dells we were told the "special rate" was not refundable. I truly understand why...once we arrived had we had a choice we probably would have stayed elsewhere. The evening desk staff had a long way to go toward being helpful and friendly. On a positive note..the hotel is conveniently located to many restaurants, the ferries and shopping.....they also had a nice breakfast..

Room Tip: Perhaps rooms on an upper floor are in better shape....we would probably not take a chance on this f...
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  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Indianapolis, Indiana
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed October 6, 2012

I guess time and personnel changes and maybe even the economy is taking its toll. Upon arrival (maybe because we booked the "cheap" Internet rate - only to find that it is indeed the standard mid-week rate) we were not informed about WiFi access .. there was nothing about it in the room ... etc. A call to the desk was confusing since there are a few WiFi names that are similar and it was not obvious which one we were to use. Beyond this, it does look like a makeover is due to the physical property. It is close to worn out even if it brags being the newest motel in Mackinaw City. Even the breakfast buffet times lacked communication, one day 6am, the next 7am. Next time I visit I am looking into alternative lodging .. sad, many good memories here over the past years.

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hamilton Inn Select - Beachfront

Address: 701 South Huron, Mackinaw City, MI 49701
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hamilton Inn Select - Beachfront 3*
Reservation Options:
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Also Known As:
Hamilton Inn Select - Beachfront Hotel Mackinaw City
Hamilton Hotel Mackinaw City
Hamilton Hotel Select Beachfront

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