We took our 12 year-old grandaughter and her friend to Mackinaw for two days. Because we could not get the same suite at the other hotel for two consecutive nights, we booked our last night here. I was promised a top floor suite, but when we arrived (after a day in the Island) we were put in a lower suite. When I asked about this, I was told "We don't guarantee floors." A "bait and switch" -- pure and simple.
The people above us had kids who liked to run across the floors. I bought earl plugs and Sominex and eventually managed to get to sleep. When I complained about this to the desk clerk the next morning (without losing my temper!) I was told "Sorry!: and handed my receipt.
I have since learned that this hotel IS NOT a member of the Chamber of Commerce, and they have not reponded to my registered letter. I have contacted my state senator, but I am unsure what, if anything, I can do without litigation.
AVOID THIS PLACE AT ALL COSTS.
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- Also Known As:
- Fairview Beachfront Inn And Waterpark
- Fairview Beachfront Inn & Waterpark Hotel Mackinaw City
- Aqua Grand Hotel Waterpark
- Aqua Grand Motel Waterpark