We experienced a family emergency a week before our trip to Mackinaw City and had to leave the country. Cancelling my reservation was the furthest thing from my mind until I saw the one night's charge posted on my credit card. I called right away and the person I spoke with said she would have to call me back. She returned my call about 3 hours later and apologized for taking so long - I was thankful she even called! She explained that a manager would call me back within the next day or two. When the manager called me he said that he had already reversed the charge and extended his condolences to my family.
I've never had this happen before and thought for sure I would be paying for it but the management at Baymont Inn are compassionate and understanding. I look forward to when we can visit Mackinaw City/Island and we have the opportunity to stay at the Baymont Inn.
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- Also Known As:
- Baymont Inn Mackinaw City Hotel Mackinaw City
- Mackinaw City Baymont Inn