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“A great, fun place to stay!!!” 5 of 5 stars
Review of Bridge Vista Beach Hotel & Convention Center

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Bridge Vista Beach Hotel & Convention Center
2.5 of 5 Hotel   |   1027 South Huron Avenue, Mackinaw City, MI 49701   |  
Hotel amenities
Ranked #28 of 41 Hotels in Mackinaw City
Sault Ste. Marie, Michigan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“A great, fun place to stay!!!”
5 of 5 stars Reviewed May 28, 2012

I just wanted to say that after readin some of the past reviews I was slightly nervous to stay here, I am so glad that I chose to! The rooms were extremely clean and comfortable.....the waterpark was amazing fun for the kids and the adults!!!! We have 4 kids that stayed with us (13,13, 9, 8) and each of them had a blast and were dreading having to leave!! I really want to give special kudos to the staff (the movie buff lifeguard who noticed the little boy that had a strong resemblance to RAMBO and the chocolate loving staff at the front desk that helped us to finish off the birthday cake!!!! We will definitely be back again! ------I almost forgot to mention the woman that was running the breakfast room!!!!! She was absolutely amazing and helpful and made it through the hectic morning without ever losing her smile!!!

Thanks agin for a great stay!

Room Tip: The lake view rooms offer a beautiful view!
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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245 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • Any
English first
Sudbury, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 stars Reviewed May 21, 2012

We were originally booked at the Quality Inn, but were given a room at the Bridge Vista due to overbooking and were assured that the place had been very recently renovated. It was obvious that the exterior had some work done, but the interior didn't really look like much updating had been done. The furnishings, decor or linens didn't look modern at all.

We were booked in a jacuzzi suite and the room wasn't spectacular, but it was clean and the bed was pretty comfortable. My biggest complaint is that the room was located 6 feet from the main lobby and reception desk, so we heard all of the hotel traffic the entire time. Our "private balcony" was located right beside the patio doors that went from the main lobby out to the beach area, so not really that private. It wasn't really the romantic anniversary getaway atmosphere that we were hoping for.

The beach was quite nice with soft sand and lounge chairs and an absolutely gorgeous view, but the water was really shallow and the bottom was mucky, so it wouldn't be a great place to go swimming.

We didn't find the staff at the front desk to be overly friendly or helpful.

The free breakfast was not very good, but we were able to find something to fill us up for the first morning but decided to spend the money for something a little more palatable the rest of the weekend.

I'd recommend this place to families with children because the rates are good, the hotel is clean and the water park is fantastic. I would not recommend this hotel for anyone expecting luxury or excellent service, and definitely not for couples.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 16, 2012 via mobile

Staying here for a convention. Nice sized rooms, clean, but furnishings are lower end than I am used to. No restaurant on site, but several nearby. Very hospitable people on staff. More of a family place, fun pool area/waterpark, great beach, near town and the fort and boats to the island.

Not really a place for a business stay, but nice for a family visit.

  • Stayed May 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sault Ste. Marie, Canada
Level Contributor
57 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
1 of 5 stars Reviewed February 20, 2012

We booked this hotel, rather than taking a deal with the Hamilton Hotel due to the waterpark for the children. We were so excited at going to the hotel as it was a huge surprise for our children. Imagine how shocked we were to arrive in Mackinaw City to find out that this hotel is closed! Expedia SHOULD NOT BE ACCEPTING BOOKINGS FOR THIS HOTEL. We eventually found out way to the Hamilton Inn and they said they would honour the booking for the Bridge Vista.Lucky for us as otherwise we would have had two disappointed children on our hands.

Room Tip: There was NO information that the hotel was closed. There was nothing on the door, no emails to say...
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Stayed February 2012, traveled with family
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 25, 2011

My husband and I stayed here for two nights during the Lilac Festival. We originally had planned to stay on the island, but we couldn't pass up the amazing price! This hotel is new and very clean. We were a short drive away from the ferries and downtown Mackinaw City. This hotel is on the beach and has beautiful views! We have already recommended this hotel to several friends!

  • Stayed June 2011
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Clio, Michigan
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 stars Reviewed November 9, 2011

On November 5, 2011, our hotel room was entered by someone without our permission to fix the door to the bathroom which would not latch when it was closed. The "Do Not Disturb" sign was posted outside of the hotel room on the entrance door. We had not requested it to be fixed nor did we inform anyone that the repair was needed. The other occupant of the room said she was in the room within the previous 20 minutes and the door did not shut properly.

When I encountered Andy in the parking lot as we were leaving, I informed him of the breach in security. He denied that anyone had entered the room to fix the door latch. He said it was their policy to only enter a room in the case of a 911 call or possible flooding of water. I told him the bathroom door would not stay closed for two days and suddenly the strike plate on the door jamb was very loose and sloppy and the door stayed closed when shut. Andy said that the strike plate must have loosened as we opened and closed the door.

I asked him twice if he'd like to go to that room to check it out, but he declined. On Saturday there were two persons I saw in various places in the hotel who appeared to be workman. The hotel closed on Sunday. I am sure at least one of the workman entered the room while we were 100 feet down the hall at a quilting retreat.There likely was a previous work order in place to fix problems in various rooms as the hotel would be closing after the quilting retreat.

Also the screws in the security latch on the inside of the entrance door had been over-tightened to the point that the latch could not be used. This was at the same time the bathroom door strike plate was loosened. It had worked previously and could be moved to latch as an extra security measure against intruders while the occupants are in the room. After the screws were tightened the latch would not move at all. It was so tight that it was impossible to budge. I was afraid to try to force it as we may have been trapped inside the room if we were not able to open it again later. The only other exit would be the third floor window.

While we did not leave anything of value in the room, we did not expect someone to enter without our permission. Theft of luggage items, computers, cameras and jewelry is always a possibility, but identity theft is so common, that is also a possibility. But the worse offense is that Andy denied that the breach in security was possible or that it had happened at all. His denial flat out made it sound as if I was making it up, mistaken or just plain stupid. (I have remodeled houses. Strike plates do not loosen up on their own within a few minutes).

Andy appears to be a friendly and helpful person but he will lie to you repeatedly when faced with a situation where the hotel is at fault. I am wondering how many other rooms were entered while the persons renting the room were not there. Probably several more, and maybe those people did not realize it had happened.

Sharon

Room Tip: Don't trust Andy.
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Stayed November 2011, traveled with friends
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toledo, Ohio
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed November 2, 2011

We originally made reservations to stay at the Bridge Vista Beach Hotel arriving Oct. 19 and departing Oct. 22 at a rate of $69 + tax per night. We checked in around 2pm and by 7pm we wanted to leave because we were so disgusted with the hotel. We went down to the front desk around 7pm and asked for the manager and we were told there was no one we could talk to until the following morning.
We did stay overnight on the 19th and on the 20th around 9:30am we spoke with Andy Shaffer in the lobby of the Bridge Vista and told him that we wanted our money back for our 3rd night, the night of Oct. 21 due to the conditions of the hotel. He said that was fine and he would refund us our money and issue us a check to pickup at the front desk (we paid cash upon arrival for all 3 nights).
We checked in the with the front desk on the evening of the 20th and there was no check there for us and the hotel we felt was just too bad to stay at another night so we ended staying at the Comfort Inn up the street. Apparently the hotels in that area have an interchange agreement because our $69 + tax per night was able to be applied from the Bridge Vista over to the Comfort Inn down the street.
We went to the Bridge Vista on the 21st and I spoke with Andy and he said that a check would be mailed out on Saturday the 22nd. As of today Nov. 2 we still haven’t received our money back for the 1 night we didn’t stay at their hotel. I have been calling the Bridge Vista to talk to Andy but he continually refuses to call us back or refund our money. The Bridge Vista even printed us a receipt I have that indicates a refund for 1 night stay but now they won't honor it. They kept our money and now they won't call us back! I have been calling 2 or 3 times for 2 weeks and I'm continually told that Andy Shaffer is unavailable or they will give him my message and he will supposedly call me back. The same individual owns multiple hotels in the area and is not registered with the BBB. Take time to research your hotel so you are not stuck with this dump. Stay in Petoskey where you don't have to put up with this.
Here is a list of things that will keep us and anyone we know from returning to the Bridge Vista. They expect your guests to honor their cancelation and payment commitments but the hotel didn’t offer their commitments for what is advertised on the website. If we would have know about ½ of the water park being closed or no complimentary breakfast we would have stayed somewhere else.

No breakfast in the morning. We were told to go to another hotel – This would have been nice to know ahead of time since it’s listed as an amenity of the hotel.
Outlet in the bathroom didn’t work
Key card consistently failed. We had to use 7 different key cards for a 1 night stay
Dirt in the pool
Mold in pool
No lifeguards for our 1 night stay so we couldn’t use the waterslides – Another reason we choose to stay there so our daughter could play in the water park. Why offer the service if it doesn’t work?
Ice machine on 2nd floor didn’t work
No manager on duty….poor communication!!
Snack court was closed
Only 1 employee there so no room service available, she said that she couldn’t leave the front desk.

NEVER AGAIN

  • Stayed October 2011, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bridge Vista Beach Hotel & Convention Center

Address: 1027 South Huron Avenue, Mackinaw City, MI 49701
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 41 Hotels in Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Bridge Vista Beach Hotel & Convention Center 2.5*
Number of rooms: 98
Official Description (provided by the hotel):
Northern Michigan's premier hotel and convention center, with Mackinaw City's largest indoor water park. Enjoy the incredible views right from your own private balcony or relax on our sugar sand beaches. With 98 rooms and suites we are sure to have the accommodations that you are looking for. Our hot breakfast buffet is served complimentary each morning right in our own bridge view restaurant. ... more   less 
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Also Known As:
Bridge Vista Beach Hotel And Convention Center
Bridge Vista Beach Hotel Mackinaw City

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