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“bad management” 2 of 5 stars
Review of Sunrise Beach Motel

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Sunrise Beach Motel
2.0 of 5 Motel   |   11416 W. U.S. 23, Mackinaw City, MI 49701   |  
Hotel amenities
Ranked #14 of 41 Hotels in Mackinaw City
frankenmuth, Michigan, United States
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
“bad management”
2 of 5 stars Reviewed October 14, 2013

My wife and I travel with our dog. We stayed several times here and thought it was a good value until the last time. One thing is the housekeeper is rude and not very qualified to clean rooms. Dirt and dust left in the corners and under the bed and not friendly. We use to stay twice a year and there was never any issues with our dog. We called about a room a few years ago and there were no issues and we were welcomed back WITH our dog. We made the reservations in advance and we drove over 300 miles for our stay. We get there and the owner then asked me if our dog sheds more in the spring than the fall. Dogs shed ALL year around and very few don't shed. She then proceeded to tell me there was an issue the last time. Funny didn't mention this when we book the reservation? We felt insulted and felt this was rude. We bought sheets and covered the outdated worn carpet and bought lint rollers. The next day I approached her and told her how we felt as nice as we could and even asked for the vacuum and were told we could not do that and she did not mean any harm just there was an issue with dog hair previous. Lets see we pick up after our dog EVERY time unlike others who leave it to be walked in, our dog never barked, and another thing we are respectful of others unlike the couple who rented the room next to us but WE made an issue? We finished our stay and decide on our next visit to go there again maybe that was an off day or something. Then we were told no dogs over 20 pounds! Excuse me but no matter how big the dog the damn thing will shed. We have NEVER gone back again and we advise others to be cautious!

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 reviews from our community

Traveler rating
    8
    6
    7
    7
    1
See reviews for
11
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4
Business
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed July 8, 2013 via mobile

Three motels share one indoor/outdoor pool. Beautiful view and minutes from downtown. The staff are friendly and courteous. Waterfront rooms are very spacious and smaller units are also available at a good rate.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stratford, Canada
Top Contributor
182 reviews 182 reviews
54 hotel reviews
Reviews in 74 cities Reviews in 74 cities
163 helpful votes 163 helpful votes
3 of 5 stars Reviewed October 19, 2012

This is a quite standard motel, with two adjoining buildings. Stayed in a beach room in the actual Sunrise Beach Motel. Can't really give this kind of motel more than three stars, but for its kind my experience here rates it a 4* motel rating. Bedroom was clean, two queen beds, sliding patio doors to a small patio with chairs, bathroom kind of tired, and no coffee machine. Might not have been so impressed in the summer, because it looks like Mackinaw City is a zoo at busy times of the year. Didn't have continental breakfast, but looked pretty standard - dry cereals, coffee, toast, etc. Has a communal BBQ, and a swimming pool which was closed for the season.
$49 for a night with a view is a pretty good deal - I think it is $80 in high season, which might still be a pretty good deal judging by its location (on the edge of town).

Room Tip: Main floor overlooking the water.
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iron River, Michigan
Senior Contributor
37 reviews 37 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
27 helpful votes 27 helpful votes
2 of 5 stars Reviewed September 20, 2012

The room barely had enough area to move around in. The furniture in the room was stained and dirty. The pool and hot tub area was very dirty and we did attempt to use. The breakfast was pretty decent considering it was such a small motel.

Room Tip: Pay a little more and stay at a decent place.
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sioux Falls, South Dakota
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed August 16, 2012

We booked a room with one queen bed, and it was very small. The bed was comfortable, but the room was probably the smallest motel room we have ever stayed in. The air conditioner was in the wall right above the bed and was too noisey to run during the night. The bathroom was also very small and not too clean.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 11, 2012 via mobile

If you are looking for a nice inexpensive place to stay with a good view this is it. This is the second time we have stayed here. The rooms are clean and comfortable. We enjoyed the view of the bridge and the island. It is not a new modern hotel but you are not paying that higher price either. They have a continental breakfast that opens at 6:00. We have been happy with our stay here 2 times and we would stay here again. The staff have been very friendly.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Grand Rapids, MI
Contributor
15 reviews 15 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 7, 2012

My husband and I decided on a last minute trip up to Mackinac last weekend and knew that if we could get something cheaper, it wouldn't be anything fancy. I looked at a lot of reviews on TripAdvisor before I booked and this one looked decent, especially with all the good reviews. Not so much. I found a rate of $79.99 advertised on the mackinawcity.com but when I tried to book it online, it said it was less than 72 hours until the booking so I would need to call to reserve the room. When I called, the girl (Sue) told me that rate was no longer available even though it was the same room that I saw on the website. The rate was now $89.99. Wha...? I asked why the rate went up and all she would say was "that rate is no longer available". I booked it anyways, though I suppose this should have been my first sign. She asked what time we'd be there to check in and I said probably around 11am or 12pm was when we were going to be in town and we wanted to go right out to the island for the day so if we could check in early, that would be great. She said no problem. When we got there, she checked the room to see if it was ready and gave us a key. It didn't occur to me until later that she didn't tell us when (or where) breakfast was or what time check-out was. I did gather, however, why the rate inexplicably went up - it seems that it was the last room available in the hotel and the couple staying in that room the night before had inquired (before we made our reservation) if it was available or not for the next night, saying they might be interested in another night. The clerk said she told them it was when they asked but they chose not to reserve it. So I guess since she had an inkling that she could rent out the room anyways, the rate went up?

We checked out the room before we went to the island and at first glance, it looked reasonable. It's on the tiny side but we expected that. There was a queen bed, a small table and two chairs, a stand fan (which you needed because the air conditioner was in a kind of cubby area in a corner and didn't seem to circulate too well), a TV and stand and a refrigerator. The refrigerator looked fairly new and the room seemed pretty clean. There's not a phone in the room but that's noted on their website.

Then there's the bathroom. Here's where it all went downhill. The bathroom was beyond tiny. You have to contort yourself to be able to close the door and then the door didn't close/open without some fanagling. When I went to take a shower, I realized how truly awful the room was. The bathroom was severely outdated. Tile was peeling off the floor, it needed to be repainted, fixtures were old and some discolored... The shower (no tub) was only about 2.5' by 2.5', the small tiles in the bottom uneven (my feet hurt by the time I got out), the showerhead moved but you really had to push it, the bottom of the shower curtain was very yellow (come on, these things cost about $5 at Walmart for a cheap one) and it didn't want to stay closed so we ended up with water all over the floor outside the shower and my husband noticed mold on the wall towards the ceiling in the shower. You had to turn the water on in the shower and let it run for a few minutes before you got in or you'd be turning the knobs back and forth while the water went from ice cold to scalding hot. Most of the towels looked like they could use some bleach. Overall...not good.

After spending some time in the bathroom, I was really nervous about the bed. We hadn't turned it down yet and I wondered what we'd find. What a relief it was to find that the sheets were really white, the blankets had no holes, there were no bugs and the mattress was fairly new and decently comfortable. One of the pillows did have a couple smaller stains on it but as I bring my own pillow when I travel, I overlooked that. Then we turned the light (the one over the bed since the lamp by the tables didn't seem to work) out and...it was still really light in the room. It looked like there was a light outside every door that you couldn't turn off and it shines right into your room. The shades did very little to block any of the light.

Breakfast was ok. It's over at the hotel next door (not far) and they offered some cereal, oatmeal, bagels and biscuits and gravy along with coffee, tea, milk and juice. The girl who was tending to breakfast seemed cheerful and helpful. After breakfast, we went to check out and there was no one in the office, just a basket on the counter full of keys with a note that said that to check out, just drop your key in the basket. From what we gathered, there are only a few people running three or four hotels in a row right down the strip and so there's not always someone at every hotel desk.

Honestly, being the number 11 hotel out of 41 (in TripAdvisor ratings) in the city, I expected a lot more. And it makes me wonder about the other 30 hotels further down in ratings. Would I stay here again? Nope. It was a decent location and it was cheaper for being in high season but I'd just as soon shell out some more money and stay somewhere else next time.

  • Stayed August 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sunrise Beach Motel

Address: 11416 W. U.S. 23, Mackinaw City, MI 49701
Location: United States > Michigan > Cheboygan County > Mackinaw City
Amenities:
Free Parking Children Activities ( Kid / Family Friendly ) Swimming Pool Airport Transportation
Hotel Style:
Ranked #14 of 41 Hotels in Mackinaw City
Price Range (Based on Average Rates): $
Hotel Class:2 star — Sunrise Beach Motel 2*
Number of rooms: 150
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