After our recent stay at the Grand Hotel, we regret to admit that,
despite our high expectations, we were greatly disappointed at the
service and accommodations we received.
We were so excited when we made the reservation for Close The Grand
event this October. We had been at Mackinac Island for Memorial Day
weekend two years ago, and we had admired the hotel from outside. It
seemed beautiful. We thought it would be perfect for our second
We drove four hours to get the ferry. It was a sunny Sunday
afternoon. When we arrived at the island, our luggage was transferred
to the hotel and we got to have a nice walk around. During the
check-in, however, things began to change.
The receptionist had a difficult British accent, and he would not
bother to repeat what he was trying to say despite our requests for
him to do so. He handed us our room keys and rudely listed off what we
were to expect in the upcoming 24 hours: Dinner was from 7 to 9.
Breakfast in the morning would also only be two hours. We then had to
check out one hour early because they were closing the hotel. After
that pleasant military welcome, we headed to our room, trying to
regenerate some former excitement for the beautiful view of the lake.
Unfortunately, we found upon entering that there was no such view, and
instead two double beds instead of the king i had requested. We went
to the reception desk to ask for a room change, but the receptionist
declined immediately, not even bothering to look helpful. We insisted
that he call the manager, because I had paid for and reserved a king
bed, but were told that the hotel was full and the reservation "wasn't
guaranteed." Irritated but trying to remain hopeful, we returned to
our downgraded room and tried to enjoy our time. However, it was hard
to miss the two rooms on either side of ours that were empty and had
king beds. I assumed the guests simply weren't there yet.
Dinner was a complete disappointment. Expecting an elegant,
restaurant-like environment from a hotel of this class, we were
instead greeted by a crowded buffet. They had put the food in the
middle of the main aisle, where big lines of people were scrambling to
pass among the crowd with their full plates. There was nothing special
on the menu. The waiters looked utterly bored and acted like they
wanted people to finish their dinners as soon as possible. Afterward,
we decided to at least take a tour of this historic hotel. To our
disappointment, most of the salons were closed, sofas and chairs
covered with white linens. It was like a ghost hotel. Returning to our
room, we discovered yet more unpleasant surprises: there was no
bathtub, and one of the beds squawked terribly. At that point, we were
too tired to attempt to request any change from the unhelpful staff.
In the morning, breakfast buffet was the same ordinary style and at
same area. The weather was so much colder. We just wanted to leave as
soon possible. As a final activity, we decided to look at other
already-emptied rooms to at least take some pictures of the nicer
areas. As we saw the other rooms, however, our disappointment quickly
turned to anger. All the other rooms around ours were bigger, had bath
tubs, and king or queen poster beds. Our room was the smallest and the
only one without a bathtub. What's more, the two rooms right by ours
had never been filled that night. They had literally lied to us about
not having empty rooms. My husband went to confront the employers
about the lie and complain about all the issues we had had.
Unsurprisingly, they didn't seem apologetic at all and offered no
All in all, we cannot understand why they had refused to give us the
room we had reserved or had continuously acted so rudely to
successfully ruin what was supposed to be our second honeymoon. That
was our first and definitely last stay at Grand Hotel. We advise
everyone against staying there; you can find infinitely more pleasant
places around there with far more reasonable prices.
- Official Description (provided by the hotel):
- Welcome to America’s Summer Place. Every year since 1887, Grand Hotel has welcomed guests and families to Mackinac Island, where cars are not allowed and bikes and horse drawn carriages are the favored modes of transportation. As Travel + Leisure’s 500 World’s Best Hotels and Conde Nast Traveler's Top 5 Midwest Resorts in 2012, Grand Hotel offers outstanding accommodations where no two guest rooms are alike. Enjoy spectacular views of the Straits of Mackinac in a rocking chair on the world’s largest porch,complimentary children's programs, The Jewel golf course, swimming, tennis, lawn games, gardens, bicycling, carriage tours, shopping, Sadie's Ice Cream Parlor, and an experience you will never forget. ... more less
- Reservation Options:
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- Also Known As:
- Grand Hotel Mackinaw Island Michigan
- Grand Hotel Mackinac Island Michigan
- Grand Hotel Island Mackinaw
- Grand Mackinac Island