We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Not as grand as it states” 3 of 5 stars
Review of Grand Hotel

Save Saved
You added Grand Hotel to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 1 more site!
Grand Hotel
4.0 of 5 Hotel   |   286 Grand Avenue, P.O. Box 286, Mackinac Island, MI 49757   |  
Hotel website
  |  
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Family Added Value Days
Ranked #5 of 13 hotels in Mackinac Island
Ellicott City, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
18 helpful votes 18 helpful votes
“Not as grand as it states”
3 of 5 stars Reviewed November 12, 2012

A stay at the Grand Hotel was to be an extravagant treat for my mother-in-law. We stayed in one of the most expensive rooms ($1,145/night-not including taxes) for three nights and thought we would get one of the fabulous rooms on the Grand's website decorated by Carlton Varney. We were incredibly surprised when we were escorted into the Jane Seymour room. The view was fantastic but the floor had multiple black stains, faded and worn cushions on the couch and chairs, and not-so-fabulous bedding. One thing I felt was strange was that we could not choose our room and, of course, the Jane Seymour room had no pictures online so one could see how bad it was. To add insult to injury, when we returned from our trip, I contact the Grand via the e-mail listed on its website and mentioned how upsetting it was to get such a disappointing room for the money we spent. I did not even get a response acknowledging my complaint.

I have pictures to upload which I will do when at home.

I will say the food was fanastic but would never again waste thousands of dollars for a room so disgusting.

Room Tip: Try to see if you can choose your own room. We tried but didn't get the one we wanted, even thou...
See more room tips
  • Stayed October 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHKellie, Social Media Manager at Grand Hotel, responded to this review, November 14, 2012
We are sorry you did not receive the response sent to you, we will make sure a member of our staff reaches out to you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,223 people have reviewed this hotel

Traveler rating
    785
    183
    99
    94
    62
See reviews for
360
508
25
75
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (389)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 11, 2012 via mobile

It was a perfect week to remember ~ August 22, 2012. Amelia Adams married the man of her dreams on the East Porch of the Grand Hotel. We would not have changed one detail of our event. Marty Haines, the wedding planner of the hotel is amazing to work with as we'll as our photographers, Christy & Jeff DuPree of Island Photo. Thanks to them and the staff for making our trip so memorable.
Amelia & Jim Fahey

Stayed August 2012
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bowling Green, Kentucky
Senior Contributor
38 reviews 38 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed November 5, 2012

This hotel has been on my husband's Bucket List since he saw the movie "Somewhere in Time". Since our schedule would not allow us to travel there for that weekend, we chose to book for their "Murder Mystery" weekend. We had a great time, enjoyed working in teams with the other people we met there, and found the hospitality to be great. The weekend did find us a bit more 'scheduled' than we are used to on vacation, with not as much free time as we would have liked. We had a room with a great view and enjoyed the history and amenities.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Morton, Illinois
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2012

The Grand Hotel is a wonderful piece of history and has been updated nicely to accomodate what we expect in a luxury resort. Let me get the couple negatives out of the wa first. Our first impression at the front desk was a little dissapointing, there was not much in guest accomodation and not many smiles either. This is a destination point and not a real easy trip. The ferry runs very often and that does help out. The hotel is definately "Grand" as you pull up in your horse drawn carriage it is amazing. Our kids loved the pool, particularly the large inflatable snake that then climbed up on hundreds of times. The workout facility was small but adequate. The food was amazing! Breakfast buffet just went on and on and on! It was very hot when we were there and the air conditioning kept up just fine. We really enjoyed our stay at the Grand Hotel.

  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carmel, Indiana
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 4, 2012

This hotel was excellent have been here for different ocassions and the "somewhere in time" weekend was the best. Jennifer the general manager goes out of her way to make you comfortable we want to thank her so much for a great weekend.The weekend was so special with most people dressing up for the old victorian time we our definitely going to come back for this weekend again.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheboygan, Michigan
Top Contributor
53 reviews 53 reviews
5 hotel reviews
Reviews in 15 cities Reviews in 15 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed November 1, 2012

This is an excellent place to tour in October. We stayed with a package for two nights and five meals. The island itself is a great place to bike and tour, so we biked around and on the inner sides of the island as well. But the hotel itself is steeped in history and tradition. As with many of the hotels on the island, if you are looking for modern sleekness and state of the art, this is not for you. This has the feel of when it was built in the 1800s. Everything is a step back in time, in accordance with the island itself.

Mackinac Island is the only State Park with no entry fee, but I guess you could call the ferry costs the entry fee.

The Grand Hotel is a one time experience for us, as the costs are quite high for our taste. But they have enormous amount of staff and dining there was full of terrific wait staff. The food was excellent, although it is tough not to excessively eat. Plenty of courses and plenty of selections. Well presented, and the staff is right there for your every need. The patrons in our party all felt like we were on a huge cruise ship.
We decided try everything, gain a few pounds, and lose the pounds after our stay. We can all say we gained weight, even with the biking.

The outdoor whirlpool near the outdoor pool was terrific. The pool itself was closed for the season. We enjoyed the ballroom dancing in the evening as well. The rooms are fine, although if you plan on staying in your room all the time, you are missing out. The traditional rooms have thin walls, and sounds from other rooms do intrude, but we only used the rooms to read and sleep, so it didn't bother us. The island is the place to tour! We have been on the island before, so the carriage rides are fine, but we prefer biking around now, or walking.

Touring the hotel itself was fun, but the view from the porch is the best. Looking down on the Straits, with the Mackinaw Bridge to the right and the harbor to the left, was something. You could watch freighters glide by. You can't see main street, as the tree canopy allows your eye a natural view to the water over the streets of Mackinaw Island's downtown.

The rocking chairs are fun to sit in no matter what the weather. The sprawling porch and lounges always has the view. It is pretty amazing to see the island from this perspective. However, would we return? Not to stay, because the price is just not in our range. We prefer staying on Main Street is a smaller hotel or day tripping here, and staying off the island. It is too bad, as more people should be able to stay here just once for the experience, just to feel pampered once in your life.

Again, the service is top notch, the food is top notch, the view is tremendous, and the facility matches the decor of the island itself. But the price far exceeds the American dream. There should be some value weekends, maybe for middle class travelers with less staff on call, maybe? Just a thought.

Room Tip: Just be prepared to pay for your experience. If money is no object, and traditional decor is fine wi...
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kalamazoo, Michigan
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 1, 2012

This was on my bucket list and we went last Wed and Thursday nights the 25 and 26 th of October, we were not disappointed . The hotel is beautiful, elegant , clean, interesting, all good things and everyone should go at least once. The rooms were great and are all different, we saw several, they now have TV's.
The food was delicious, breakfast, lunch and a five course dinner were included, kind of like on a ship., You ordered off the menu and it was very good.
The best thing however is the service, it is excellent . We were treated very well, everyone was so nice and went out of their way to make us feel special. Sure hope I get to return someday.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Grand Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hotel

Address: 286 Grand Avenue, P.O. Box 286, Mackinac Island, MI 49757
Phone Number:
Location: United States > Michigan > Upper Peninsula > Mackinac County > Mackinac Island
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 13 hotels in Mackinac Island
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — Grand Hotel 4*
Official Description (provided by the hotel):
Welcome to America’s Summer Place. Every year since 1887, Grand Hotel has welcomed guests and families to Mackinac Island, where cars are not allowed and bikes and horse drawn carriages are the favored modes of transportation. As Travel + Leisure’s 500 World’s Best Hotels and Conde Nast Traveler's Top 5 Midwest Resorts in 2012, Grand Hotel offers outstanding accommodations where no two guest rooms are alike. Enjoy spectacular views of the Straits of Mackinac in a rocking chair on the world’s largest porch,complimentary children's programs, The Jewel golf course, swimming, tennis, lawn games, gardens, bicycling, carriage tours, shopping, Sadie's Ice Cream Parlor, and an experience you will never forget. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Travelocity, Orbitz and TravelClick so you can book your Grand Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hotel Mackinaw Island Michigan
Grand Hotel Mackinac Island Michigan
Grand Hotel Island Mackinaw
Grand Mackinac Island

Owners: What's your side of the story?

If you own or manage Grand Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.