My wife and I were in line to board the ferry on Wednesday, 18 September. We arrived at 8 a.m., parked our car in one of the designated lanes and got in line with all the other waiting passengers. Approximately 45 minutes before the ship was supposed to sail they announced "The crossing has been canceled due to mechanical problems." There was then a rush to the administration building to apply for a refund or rebooking. We were lucky because we were one of the first up to the counter, requested a refund, then drove like mad to the ferry at Muskegon, which we just managed to get on board in the nick of time.
Yes, I know the Badger is an old boat using old engine technology and like any machine that is 60+ years old it is prone to breakdowns. My two questions are as follows:
1. Could we not have received a better explanation other than "mechanical problems?" People are very understanding if given more detailed information about why they are being inconvenienced.
2. Could this mechanical problem have been discovered earlier, thus avoiding the last-minute chaos? If not, refer to #1 above.
I have booked to take the Badger four times, but only manager to make the trip once. Two other times the crossing was cancelled due to rough weather (everyone understands that is unavoidable). The one trip I did manage to make was wonderful, so if you actually make the crossing consider yourself lucky!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.