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“What a great staff!” 4 of 5 stars
Review of BEST WESTERN Lakewinds

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BEST WESTERN Lakewinds
5005 West US Highway 10, Ludington, MI 49431 (Formerly Best Western Splash Park Inn)   |  
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Ranked #4 of 15 Hotels in Ludington
Albuquerque, New Mexico
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“What a great staff!”
4 of 5 stars Reviewed June 29, 2012

The splash park was ok.....the room was ok....the breakfast was good...and the staff was amazing!
Sincere and went out of their way to be helpful and to create an atmosphere of genuine hospitality. Makes a stay fun...thank you.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN Lakewinds, responded to this review, July 4, 2012
Dear jack040650,
Thank you for pointing out the amazing staff that we have here at the Best Western Splash Park Inn. We are very fortunate to have such good people working for us and being the face of our business. We are constantly trying to better our facility here. Just this week we revamped our breakfast area and in the next two weeks we will be replacing all the TV's with 42 inch flat screens in every room. Hopefully with these changes and others we will be making throughout the year you will be able to say that everything else in our hotel is as good as our staff.
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452 reviews from our community

Traveler rating
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    48
    18
    8
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
  • English first
  • French first
  • Any
English first
East Lansing, Michigan
Top Contributor
53 reviews 53 reviews
32 hotel reviews
Reviews in 21 cities Reviews in 21 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed June 28, 2012

We generally stay at Marriott properties and were a little concerned about staying at a Best Western. Those worries were completely unfounded. From the moment we walked in, we felt welcomed. Tara, at the front desk when we arrived, was a delight. Kay, at the front desk when we checked out the next morning, suggested we be sure to enjoy the free breakfast before leaving. The room was well appointed with a whirlpool, refrigerator, and other amenities.The facility was clean and inviting. An outstanding value. From now on, we will always stay at this hotel.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN Lakewinds, responded to this review, July 4, 2012
Dear Tina R,
It was very kind of you to leave us such a good review. We try very hard to make sure we are offering superior service to all of our guests. I am very excited to hear that you will stay with us again the next time you are in the area. Fell free to call us anytime and we will make sure you are taken care of. Hopefully I will get a chance to meet you personally sometime in the future.
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed June 28, 2012

We checked in to this hotel during a busy time but Dilana and Tara worked as team to get us checked into two rooms. They were very efficient and mixed in just the right amount of humor to make the experience pleasant and fun. Having such a good chec-kin set the tone for the whole experience. Thanks for the snacks, too!!! The rooms were clean and beds very comfortable. The price was reasonable and the location was close to the venues we were visiting.

Room Tip: The rooms near the pool are good for kids but will have a bit of pool noise which we didn't mind...
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  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN Lakewinds, responded to this review, July 4, 2012
Dear LittleAppleKansas,
Thank you for taking the time to point out members of our staff that helped make your stay enjoyable. Many times people will forget to mention staff members that go above and beyond their job duties, so it is always nice when someone does give them some recognition. I know it really makes their day to see their names mentioned in a review as nice as yours. Thank you also for mentioning our snacks that we give our rewards members. I am glad that you had a good time while you were in Ludington. Hopefully you will stop by and say hello the next time you are in our area.
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Union, Kentucky
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 26, 2012

We stayed at the Best Western on our way to Muskegan. The staff was friendly, the room was clean and comfortable, and breakfast was good. And the price was very reasonable. We would stay again if we were in the area.

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN Lakewinds, responded to this review, June 27, 2012
Dear Mary S,
Thank you for this review. As you pointed out we do try our best to keep our rates reasonable especially for what out hotel has to offer. Even with a water slide, indoor pool, free hot breakfast, 24 hour fitness room complete with individual TV screens, game room, and 16 different rooms types to choose from, we are still able to keep our rates very competitive with other hotels in our area. In the next couple of weeks we are even expanding our breakfast and getting brand new 42 inch flat screen TV's for all of our rooms. We will be able to do this without having to raise our rates because of loyal gusts such as yourself. Please stop in and say hi the next time you are in the Ludington area.
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Lake Odessa, Michigan
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed June 26, 2012

We stayed at this hotel for a group family weekend. We enjoyed the breakfast, the kids loved the pool and slide. The staff was very helpful and available when we had questions. Our rooms were clean , the beds were comfortable and our whole family was happy with our experience.

  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN Lakewinds, responded to this review, June 27, 2012
Dear G P,
Thank you so much for your very kind words about or hotel and staff. We try very hard to give everyone here a wonderful experience. We are honored that you would choose us for your hotel during your vacation with your family. We offer a lot for families here including our slide, pool, and generous hot breakfast. We will also be expanding our breakfast choices very soon so we have even more to offer. Once again I would like to say thank you for leaving this great review and we look forward to seeing you again in the future.
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Ludington
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 19, 2012

I enjoyed my experience at the Best Western Splash Park Inn. The staff is outstanding and helped my wife and I tremendously with great accommodations . I strongly recommend this hotel.

Room Tip: Work with hotel staff.
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  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN Lakewinds, responded to this review, June 27, 2012
Dear Steve D,
Thank you for pointing out our excellent staff here and the Best Western Splash Park Inn. We try very hard to train our employees to be the best in the industry. We have a very strong crew here and it is always nice to when that is recognized by one of our guests. I hope we will have a chance to see you again during your next visit to the Ludington area.
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Henderson
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 19, 2012

We stayed just a short-time, but everything was very clean and tidy. In the morning, we figured we'd have to take the kids out for breakfast, just because of other hotels we've stayed at, but nope---it was all right there and enough food for everyone, everything from cereal, fresh sausage biscuits & gravy to homemade waffles (which was a big hit for my family). Felt very welcome there and will definitely go back and visit sometime. Oh how can I forget the pool & slide---big smiles from the kids!!

  • Stayed June 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at BEST WESTERN Lakewinds, responded to this review, June 27, 2012
Dear Michelle H,
I would like to personally thank you for leaving this great review. I am glad that you and your family enjoyed yourselves while you were here at the Splash Park Inn. I am happy to hear that you enjoyed our breakfast. I also wanted to let you know that in the coming weeks we are taking our already good breakfast and expanding it to make it even better. I hope you get a chance to stop by again with your family and check it out to let us know what you think. Hopefully we will get a chance to see you again in the near future.
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Additional Information about BEST WESTERN Lakewinds

Address: 5005 West US Highway 10, Ludington, MI 49431 (Formerly Best Western Splash Park Inn)
Phone Number:
Location: United States > Michigan > Ludington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Ludington
Price Range (Based on Average Rates): $
Number of rooms: 85
Official Description (provided by the hotel):
The Best Western Lakewinds is the perfect place to relax and enjoy your stay. Close to beaches and great restaurants as well as downtown shopping. Coming over on the Badger, the Best Western offers a shuttle service if traveling without a vehicle. We offer several room types, one of them is sure to fit your needs. We have a family suite with two queen beds and a separate room with a king bed, great for the whole family. Or a whirlpool suite with a hot tub and fireplace perfect for two. Let the kids enjoy our playground area that is also a picnic area with a grill. We will start your day with a wonderful hot breakfast, Belgian waffles, sausage gravy and biscuits and much more, all compliments of the hotel. ... more   less 
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Also Known As:
Best Western Splash Park Hotel Ludington
Best Western Ludington
Ludington Best Western

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