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“Not What You Expect From an Embassy Suites” 1 of 5 stars
Review of Embassy Suites Detroit - Livonia/Novi

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Embassy Suites Detroit - Livonia/Novi
3.0 of 5 Hotel   |   19525 Victor Parkway, Livonia, MI 48152   |  
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Ranked #5 of 14 Hotels in Livonia
Chicago, Illinois
1 review
“Not What You Expect From an Embassy Suites”
1 of 5 stars Reviewed March 7, 2013

Units are old. The pillows were old and smelled. The water faucet in the shower would not turn to hot. It was barly warm. The service staff was fine but the place needs to be revamped. No parking becasue of a shoe converntion that I was not awre of at the time. Very loud and noisy. I would skip this place if I were you.

Room Tip: Rooms are out of date, Place looks tired.
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  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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503 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
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  • French first
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  • Spanish first
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English first
Ann Arbor, Michigan
2 reviews
3 of 5 stars Reviewed February 27, 2013

We stayed for a weekend overnight near home so the kids could swim, etc. Our stay was fine, staff was friendly, breakfast was really good. There were loud kids running around (not mine, for once!) but I expected that on a weekend.

The strike against it is whatever chemicals they use in the pool. I was a competitive swimmer so am very familiar with "normal" pool smells, and this wasn't one of them. I'm not sure if it was the amount they used or the type, but whatever it was, we've been home for several days and our hair still stinks despite multiple washings. IOur swimming gear smells so bad I may have to throw it out if I can't find something to remove the smell - two washings hasn't fixed it.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Franklin, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed February 25, 2013

This place is so outdated they still have TUBE TYPE Televisions that the picture "jumps" when you try to watch. Very Pitiful. The food is equally awful. The POT ROAST was so hard in the gravy it was "swimming in" that I thought it was all bones. The fajitas were like Sweet & Sour Stir Fry off of an "all day buffet". I have been a Hilton Honors member since the mid 90's..I complained and was offered "5,000 Hilton Honors Points for my trouble. I paid for 4 days and checked out after 2...no refund. Honestly Hilton's days are numbered when they let a Hotel like this exist without upgrading. I could go on about the "mold smell"...or the ancient heat System fan vibrating the bed...but obviously Hilton Doesn't care....

  • Stayed February 2013, traveled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buford, Georgia
Top Contributor
62 reviews 62 reviews
36 hotel reviews
Reviews in 29 cities Reviews in 29 cities
35 helpful votes 35 helpful votes
1 of 5 stars Reviewed February 25, 2013

This hotel has several issues that will keep me from ever staying there again:

1. Youth Sports teams - yes, I understand that the management wants to fill rooms, but this hotel has made it impossible for any other guests to enjoy their stay. They refuse to tell groups that they have to stay in their rooms and not in the halls / atrium. The noise is unbearable with kids running around and their parents are too busy getting drunk to care. The 'security' they bring in is worthless and spend most of their time goofing off or nowhere to be found, and the staff is unwilling to confront the issue.

2. Staff - I think the word I would use is 'unhelpful' bordering on 'rude'. The complete lack of concern from the front desk staff on how their guests are being treated is just terrible. That said, the breakfast staff is very nice and helpful. I think the Food Service Manager should be put in charge of the place just to see if she would do a better job.

3. Managers reception - Disappointing that every night it's stale nacho chips, some dips and a self serve popcorn machine.

4. Parking - Too few spaces near doors, and it's too cold in Michigan to trek across a parking lot.

5. Pool - It's almost like the pool has become a public pool some days. You see people walking in from outside the hotel right to the pool all the time and it's made enjoying the pools impossible.

6. Outdated - Time for a facelift on this property. The furniture is from the 90's and it shows.

Last time I'll stay there... it's just not a 'nice place' anymore.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thornhill, Canada
Senior Contributor
34 reviews 34 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed February 18, 2013

The hotel is what you would expect. We were there for a kid's hockey tournament and the kids enjoyed it. It was 30 minutes from everywhere we needed to go. The front desk had a lot of attitude, but Katherine (the manager) was terrific in solving some of the problems we encountered

Room Tip: Make sure you do not have a room over the indoor pool unless you like the smell of chlorine
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Park, Michigan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed February 11, 2013

My husband and I live about 20 minutes away and we use this hotel when we want to get away from home. We go to the movies that is 5 minutes away and there are great restaurants in the area. We really enjoy the awesome breakfast especially the omelettes. The staff are exceptionally friendly including the front desk, restaurant and omelette chef.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, NY
Top Contributor
208 reviews 208 reviews
98 hotel reviews
Reviews in 113 cities Reviews in 113 cities
81 helpful votes 81 helpful votes
3 of 5 stars Reviewed February 8, 2013

Used to stay here more often but have been finding better bargain and properties. Choose this again because of the rate and made a mistake.
Staff was nice but the room was really really worn. Same issues I had at another Hilton property this week. Worn room, old shower, took hot water forever to come up and to kick it off the water didn't drain from the tub. I had to take a shower with 6 inches of water!!!

Seems to me that the Embassy Suite brand has really gone down hill in the last few years and their older properties just aren't holding up. It's sad because I really like the rooms and the designs.

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Detroit - Livonia/Novi

Address: 19525 Victor Parkway, Livonia, MI 48152
Phone Number:
Location: United States > Michigan > Livonia
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Livonia
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Embassy Suites Detroit - Livonia/Novi 3*
Number of rooms: 239
Official Description (provided by the hotel):
Located only a short drive from downtown Detroit is the Embassy Suites Detroit-Livonia/Novi hotel, an all-suite hotel with all the comforts of home. Guests unwind in spacious two-room suites featuring a private bedroom and living room. Each suite includes a large dining/work table, two cable televisions, two telephones, wireless Internet access, microwave, fridge, and coffee maker. The hotel offers complimentary full cooked-to-order breakfast in the morning, and complimentary drinks with light snacks at the Evening Reception every night. The Cascades on-site Restaurant serves lunch and dinner, and Room Service is also available. The hotel is welcome to large meetings and events. Guests who book the hotel for a wedding reception can also receive a complimentary on-site wedding ceremony in the gorgeous atrium. Guests enjoy recreational activities at the hotel's 24-hrfitness center, indoor pool and sauna. Business facilities include a 24-hour business center, complimentary printing service, meeting rooms, audio/visual equipment rental, and banquet facilities. Other amenities at the Livonia hotel include local area shuttle service, laundry service and safe deposit box. Guests of the Embassy Suites Detroit-Livonia/Novi hotel enjoy being near local attractions like Comerica Park, Ford Field, Henry Ford Museum, golf courses and casinos. ... more   less 
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Also Known As:
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites

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